Magic Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
The nail technicians at this salon are extremely rude. When I entered the salon, they did not bother to come to the front reception to ask what services I wanted, I had to scream across the salon because it seemed like all three nail technicians were too lazy and tired to care about the services I wanted. One of them with short unruly hair rolled her eyes at me several times and felt they were being racist therefore I turn my back around and left. They were even too lazy and rude to want to talk to me. I am disgusted that this good neighborhood has a business with such rude people. I will never ever come to this nail salon.
Their salon is clean and they have a big selection of nail polish that are new and haven’t been sitting there for months.Did my nails with Brenda and she put time and detail into my mani and pedi. Everywhere else I’ve gone,they want to rush me in and out.Great service!
My nails were beautiful I got a set for 71 dollars Michael did a good job.
In the beginning before someone did my nails this lady filled tf out of them and cut me not ONCE BUT THREE times I started bleeding out of 2 of my fingers. While typing this up my fingers still hurt. Oh btw no they didn’t give a discount
This is a clean and organized nail shop. All the nail tech are professional,Michael was great he did my nails Exactly how i ask him.
Very bad customer service by the chinese/Vietnamese people and place smell like cocaroach last time I take my mama and girl there
The times I have been, the women have been rude, everytime they've Nicked my fingers and I bleed a lot, they always lied to me about the price as well and would change it after setting the price in the beginning. I get gel and it never even last 3 days before it starts chipping . It's unfortunate that I kept having the same experience when I went.
First time going and LAST!!! it's like they purpose took forever on alllllll the pedicures so that I would leave it was an hour wait and waste of time and act like they didn't even want to speak
I frequent Magic Nails often for the most part my experience is pleasant but, unfortunately my nails didn't turn out good this time. My nails didn't look anything like the reference picture I showed the tech, not even the shape and the line work was very inconsistent. I spoke with the manager Michael and he wasn't very understanding about the situation. Luckily the tech did remove the polish and smooth out the nail but I won't be returning to Magic Nails.
Quick Facts About Magic Nails
Magic Nails Place, based on the comments provided, exhibits both strengths and weaknesses in various aspects of their services. It is important to take into account the different perspectives and experiences shared by customers in order to provide a comprehensive analysis.
Starting with the strengths, one common theme mentioned by customers is the cleanliness and organization of the salon. Many noted that the establishment is clean and well-maintained, which is a positive attribute that creates a pleasant environment for customers. Additionally, some customers appreciate the salon's wide selection of new nail polish options, indicating that Magic Nails Place keeps up with current trends and offers a variety of choices to their customers.
Another strength highlighted in the comments is the quality of the nail services provided by certain technicians. One customer specifically mentions Brenda's attention to detail and the time she invested in a manicure and pedicure. This suggests that some technicians at Magic Nails Place are skilled and provide satisfactory service to customers. The sentiment of not being rushed and receiving great service is also mentioned, indicating that the salon does cater to some customers' preferences in terms of the pace of service provision.
Despite these positive aspects, there are several weaknesses highlighted by customers. The most recurring issue mentioned is the rudeness and unprofessional behavior of the nail technicians. Many comments describe instances where the staff members were lazy, dismissive, and uninterested in attending to customer needs. One customer even felt racially discriminated against due to the rude behavior of the technicians. This lack of customer service and professionalism is a significant weakness that can greatly impact the overall customer experience and satisfaction.
In addition to the poor customer service, the comments also reveal issues regarding the treatment customers receive during their appointments. Multiple customers express dissatisfaction with the treatment received, such as being nicked and experiencing bleeding while getting their nails done. This raises concerns about the technicians' skill level and attention to detail, as well as their potential negligence in providing a safe and comfortable experience. There are also complaints about false pricing information and the quality of the gel nail services, which do not last as expected. These inconsistencies can damage the reputation of the salon and lead to customer dissatisfaction.
One customer specifically mentions an interaction with the manager, Michael, where he was not understanding or helpful when addressing their concerns. This lack of responsiveness and customer care from management adds another weakness to the overall evaluation of Magic Nails Place.
Lastly, there is also a comment regarding an excessively long wait time for a pedicure, which suggests a lack of time management in the salon. This can be frustrating for customers who expected a timely service and may deter them from returning.
In conclusion, Magic Nails Place has several strengths, such as a clean environment, a wide selection of nail polishes, and competent technicians who provide satisfactory service to some customers. However, the weaknesses in this establishment are substantial and include rude and unprofessional behavior, dissatisfaction with the treatment received, inconsistent pricing, poor gel nail quality, and inadequate management response to customer concerns. These weaknesses greatly outweigh the strengths and can significantly impact the overall customer experience at Magic Nails Place. Therefore, the salon should address these issues in order to provide a better and more satisfactory service to their customers.
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Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 07:00 PM |
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