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Café Zupas Info
Amenities
Service options
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Curbside pickup
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Delivery
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Takeout
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Dine-in
Popular for
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Dining options
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Edit: I emailed the replied customersupport email and they were quick to reply and process my refund. Raising the stars to 3 for the service.
Original review:
I usually love Zupas but the last time I went I found a SCREW in my salad. I called and they promised to refund my orders
I waited over 2 weeks and I still haven't gotten my refund. Be wary of any refunds or order corrections here
choose somewhere else to eat.
i’m kind of appalled at the lack of management and training here. husband and i paid almost $40 for two try two meals and a drink. they charged us for more expensive sandwiches than we got, as well as “soup mix ins” which was $2 !!!! for cheese sprinkles!!!!
i understand overwhelm but this is ridiculous. we were backed up in the line for about 10 minutes while it’s usually two or three any other day. the soda machine was also flat and we weren’t given any sense of urgency to replace it. also no refund on our $4 drink.
the strawberry harvest salad had maybe five tiny strawberries in it. the plates and bowls were also visibly grimy and dirty. i will never ever come back.
Pros: friendly staff, fresh ingredients
Cons: every meal has such a small amount of meat it's horrible! If you ask for more, they'll charge you $4 for another couple tablespoons of meat, I'm not kidding. Check out how much meat they put on my salad: three small cubes the size of quarters. How embarrassing! At that point your advertisement is false due to the photos showing generous amounts of meat for each meal. The soup was undercooked, all the vegetables were hard and crunchy.
They also try and shove their app down your throat so they can sell your data and make additional $$$.Seriously, they make their staff part time salespeople trying to get you to download the app.
This review is about the Zupas ordering experience. While the employees did a good job managing the dinner rush, the way you order is very ineffective.
You first or salads or sandwiches, then you move down the line to order soups. Then there is a section for deserts and then you have to tell another employee everything you ordered again so that they can pull it off the counter (where it has been sitting since you ordered it) and then prepare a tray for you and then you pay.
By the time we sat down our food was cold and items that had been made for us had been pulled off the line by other employees and then we ended up with incorrect items and we were missing food at check out.
They made everything right in the end after visiting the counter 3 times but it seems like there could be a better way.
In the end the full salad was the same size as a half salad and the rest of the food was ok.
It’s such a good place to eat, very pretty and clean the people were also really nice with us and even speak Spanish to my parents. Alejandro was really nice and help us a lot, I would definitely come back.
Favorite place to eat !!!
This store, unlike the other one near here, actually knows how to serve quality food and clean up around the lobby. I applaud the gentleman who use to work at Rio, who admittedly knows the higher standard of keeping a clean lobby.
One of the employees made our experience great. He cleared our table and made sure we had everything we needed. He took the visit from a 3 star to a 5 star.
Besides the employee the food was not the greatest. I got the new BBQ brisket sandwich and there was hardly any meat. One side of my sandwich was just slaw and the other side had a small amount of meat. The parts with meat, slaw, and pickles tasted great but that was only two or three bites.
I'll come back because of the service but the food needs to step it up.
Edit: learned the employees name is Alejandro and he made my experience great once again!
Placed an online order for my team. It said it would be ready at 12:30 so we were there at 12:30. Didn’t get food until 1:15. We waited for 45 minutes as we watched people go through the normal line, get their food, eat, and then leave. Nobody said anything and then they messed up our order. I understand being busy but if your system is that bad, at least have good enough customer service to help make up for it.
Quick Facts About Café Zupas
Today
Opening Hours
| Monday | 11:00 AM - 09:00 PM |
|---|---|
| Tuesday | 11:00 AM - 09:00 PM |
| Wednesday | 11:00 AM - 09:00 PM |
| Thursday | 11:00 AM - 09:00 PM |
| Friday | 11:00 AM - 10:00 PM |
| Saturday | 11:00 AM - 10:00 PM |
| Sunday | Closed |
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