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Yellow Cab of Georgia Info
Amenities
Best WLM Reviews
The cab driver showed up, then requested that my father "move faster". My father is in a wheelchair. He then took my luggage out of the cab and drove away.
DO NOT USE THIS SERVICE UNLESS YOU MOVE FAST. EXTREMELY RUDE AND UNPROFESSIONAL!!!
This company "scheduled" a pick up but failed to mention that their systems were down and that they could not actually follow through on the reservation. As the pick up time came and went I called for a status and was met with poor customer service and attitude. I was told there was no way to communicate with cabs to find if they were en route and that one was never actually on its way. It would be sent out at this time. My rider had to be at the airport and this was simply unacceptable. It took three people in my office to cancel the new reservation and we ended up having to drive to the airport ourselves. I would never use again nor recommend yellow cab service.
Driver was early and called to let me know he had arrived and where to find him in front of the hotel.
Car was in good condition and clean overall.
Driver drove safely and responsibly and got me to the airport in good time.
Had a pleasant conversation with him for the duration of the drive.
Accepted credit card without issue.
Would definitely recommend.
(Taxi #1443)
I wanted to post this review because all other ratings are terrible and I want to be fair. Overall, my experience was quite good.
I used Yellow Cab, even though I saw the negative reviews, because they were the only ones that could pick me up at my location within a half hour. I didn't have any issues with the phone people, they seemed rushed but were courteous and didn't ask any stupid questions. The driver called me within three minutes to let me know he'll be there in under five minutes, which he was, so total wait for the cab was under ten minutes from call to pickup.
Cab was clean, they accepted plastic, the driver knew where he was going, and was generally pretty professional and friendly.
In fact, at one point we were cut off by a seemingly drunk driver, who almost crashed into another car ahead of us. Both cars ahead of us and swerved sporadically - I think an accident could have happened if my driver didn't slow down and change lanes as soon as we were cut off, anticipating that something bad could happen.
I made a reservation online 2 hours before the scheduled pick-up. Got a very pleasant and formal confirmation with the pick-up location, destination AIRPORT and time clearly stated.
At least my cabbie called (two minutes after the appointed pick-up time) to let me know he was on his way. He said he'd be there in 15-20 minutes, and I said I had a plane to catch and that I couldn't wait. He said AND I QUOTE, "It's no problem. We'll make it, I promise."
40 minutes later we were on our way, and though he drove like a bat out of hell, which I appreciated the hustle, I missed checking into my flight by 5 minutes and had to spend $50 and three hours waiting for the next flight.. making me three hours late to work in PA and costing me hundreds of dollars and a tense relationship with my employer.
The company's response?
Hi,
Thank you for your message.
I’m very sorry that your cab failed to arrive at the requested time. We understand and apologize for the stress and inconvenience this may have caused.
Placing a ride request in advance provides an advantage in that it bumps your request to the front of the queue when your pickup time rolls around. However, the request is still subject to driver availability at that time. We have reached out to Yellow Cab of Georgia and will work with them to improve taxi supply so that situations like this don’t arise in the future.
Thank you again for bringing this to our attention and for giving us a try!
Tommy
Curb (formerly Taxi Magic) Support
So that's that. A form blanket apology that does absolutely nothing to compensate for the "stress and inconvenience" and in no way accepts responsibility for the inability of providing the timely service they advertise.
I called Yellow Cab to make a reservation for a cab I needed for the next day. The cab never arrived. I called after 10 minutes and the employee said there were no cabs available. What did I make a reservation for? The yellow cab employee asked me to wait. I called 2 more times and when I said it was ridiculous and I had an important meeting to attend to which I would be late because of them her answer was short and rude. I told her not to worry about the cab anymore. I will never call them again and if you have something important to do I STRONGLY suggest you not to call them. Their service is the worst.
I called and requested a cab to work and they already had my information based on my phone number so I assumed that they would be there rather quickly. They told me that a cab would call when he was in route. I waited 10...15...20...30 minutes and got no call. Then I called back and they told me a cab driver was on the way. Waited again 10...15...30 minutes. by this time i was late for work and they still had not showed up nor bothered to call. Worst experience ever. DO not waste your time because they have bad customer service, and charge rediculous prices. $15 for a 4 mile drive. GTFOH.
I called them at 640 am the dispatch lady said that she would called the driver to call me to give me a ETA which would be 20 min or less. I called them again at 715 stating that the driver still isn't here and still has not called me with a arrival time, then the same dispatch lady says again I'll tell the driver to call u. When 740 comes still no call or driver so I call them back again twice but this time she didn't pick up my calls. Bad business and all the taxi companies wonder why uber and lyft are taking over.