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Woody's Auto Care Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Oil change
Amenities
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Mechanic
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best WLM Reviews
DONT COME HERE FOR WORK! I FEEL SCAMMED! Took my car to get the AC system serviced. After the diagnosis they told me I needed a new compressor would fix the issue. It was going to be almost $1200. I agreed to have the work done as I thought they knew what they were talking about. I picked it up as soon as they were finished. Drove it straight home and parked it in the driveway. A few days later the car is in the same condition as before the work with a non working AC. I am very unhappy all it appears they did was fill the refrigerant. Why did I pay to have the compressor replaced? I could have refilled the refrigerant for $40 at AutoZone (I know because if I refilled it it would work for a few days). I am contacting the shop to correct the issue. I will update my review with what happens next.
Update: The shop is dishonest or at least one employee is exteremely dishonest, he tried to gaslight me and say they called me before they started the work and that more work needed to be done to fix the issue. This is not true, who pays $1200 to not fix the issue? I am pretty sure I can completelly replace the AC system for less than $1200. There is no logic in that statement. So he tried telling me that he called me and told me that it still needed more work to fix the A/C and then I agreed to pay $1200?? Simply not true and completely ridiculous. I am very unhappy. I heard the original owner was a great guy the doesn't do this crap. The quality of this place seems to have fell off a cliff. I feel completely scammed and disappointed. I will never come here again and I will recommend everyone aboids this shop.
Woody's Auto Care is the best mechanic I've ever been to. The staff is extremely courteous and prices are way better than the competition. I personally called seven different mechanics in a 25-mile radius, and Woody's prices were the best. I've owned four cars in the past 10 years and I've always used Woody's.
By far the most honest and affordable mechanic I have ever experienced. I have such trust in Woody's Auto Care I recommend them to all my customers.
????????Honest workers, professional, & very fast. Was referred here by another local business because of their solid reputation and I’ll definitely work with them again when I need it. Thanks a lot
Woody’s was awesome! I really don’t know much about cars and they took the time to fully explain what was going on with my car in a way that I understood. They also showed me on my car what was broken and what they were replacing. They are very honest, very helpful, very kind and made me feel comfortable! They also checked in a few days after the service to make sure everything was running great. Can not recommend this place enough!
Arrived at shop brakes completely gone. I was helped right away. Gave my keys. Car was ready to go in 2 hours. Best service I ever got anywhere in my life. Would highly recommend bringing your car to Woody's . You guys rock.
I’ve been taking my cars to Woody’s for over 20 years. I’ve never had a bad experience. On the contrary, they’ve always given exceptional service! They were honest and thorough, until now. Woody sold his business. The expertise and customer service has completely plummeted! It’s so disappointing! It’s impossible to find a reliable mechanic. Now, instead of being one in a million, Woody’s is simply just another mechanic. I made a complaint and instead of saying “sorry” they said “come get your car” and hung up on me. It’s outrageous that you could frequent a business for all those years, only to have them throw your business away so easily. My husband and I are elderly and disabled and rely on our specially equipped car to get anywhere. They closed early and kept my car overnight without my consent. After having my car for two days they still didn’t fix it or even call to say they hadn’t even touched the car. I left two messages and they never even checked their machine.
I MISS WOODY!!! Spread the word!
Woody's used to be the best car mechanic in Imperial Beach that I would recommend to all the locals in San Diego to use. When we first arrived, Chris, Tom and the crew would go above and beyond the call of duty and they gained our trust. However, their service has been slipping over this past year, and I unfortunately have to write this review that we no longer trust them as a car mechanic. They started doing the bare minimum, we caught them a few times when they didn't properly inspecting the vehicle and not checking things. However, we gave Woody's the benefit of the doubt.
However, on our past visit, we had previously brought our car to a dealership for a recall and they recommended additional repairs. We called Woody's to get a ballpark price estimate and it was significantly lower than the dealership so we moved forward. When I arrived for first appointment of the day at 8am, Tom mentions the repairs would take 1/2 day and they would be done in the morning, and they would call me right away to confirm the estimate. I get breakfast and a 3 hours pass by, and I get no phone call, and no update with my vehicle. I walk back to Woody's and I see my car in the same spot on the street from where I parked this morning! They never even did an inspection! I walk inside and ask Chris what's going on and he just gives me a new estimate which is $200 higher than what we previously discussed on the phone. After further discussion, I still agree to Woody's proceeding to the car repairs, however he says the car won't be done until tomorrow. Really poor communication considering they mentioned it would be done in the morning same day.
So now I have take a lyft ride home because I needed to attend to my dogs and work meetings in the afternoon. I send Chris a friendly professional email regarding the price increase and the inconvienence they caused hoping for a resolution. He gives me a call, and rather than apologizing, he tells me to pick up my car and bring it to the dealership and he is refusing to give me service. While he has every right to refuse service, I was being professional and not at all being a rude customer. Woody's gave me no choice but to call another mechanic in the area to service the vehicle.
It was very unprofessional of Chris on how he handeled the situation and I believe its reflective of the way Woody's has been treating customers in the past year. I also noticed that Chris was arguing with several other customers on the phone while I was in the waiting room, and I felt a very negative tone overall. Its a tough business to be in but a few pointers, to gain customer's trust when you promise something (cost, time, etc), you have to stick with it, and if issues occur that you can't meet your word, you need to communicate that with your customers right away. Customers have careers and lives as well and you need to value their time as well as your own. Chris needs to evaluate himself, his team and the service they are providing to customers. If Woody's continue down this road, they will lose more customers (I've already noticed a few recent negative reviews), and Karma will get them at the end if they don't change back to their old ways.
Quick Facts About Woody's Auto Care
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
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| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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