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Papatoetoe Medical Centre Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best WLM Reviews
I recently visited the clinic and had mixed experience. While I was impressed with the competence of the doctor, I felt compelled to share my concerns about the receptionist.
My encounters with the receptionist were disappointing, as I found her to be consistently rude both over the phone & in person. Unfortunately, I also perceived a hint of racism in her behavior. This was not only disheartening but also unprofessional.
I believe it is crucial for the center manager to address these issues promptly, either through retraining the receptionist or considering a change in personnel. A medical clinic should strive to create a welcoming and respectful environment for all patients.
If you are told by the regonal health board to get a second opinion from this place believe me that your outcome will be not in your favour. I'm suffering from kidney failure, blindness, water retention, diabetic, heart issues, can't drive, bearly walk at the consultation it seemed that everything was good and they understood my situation and they signed off on my condition. Then after a phone call from the R.H.B they sent another report stating I'm able to work and totally changed the original report to suit what the R.H.B wanted. It seems as if they are just hired guns for the R.H.B.
The doctors here are amazing but the receptionist are extremely rude every single time I have visited. I went there two weeks ago and made a booking for 2:30pm, I was there on time and still had to wait 20 minutes before I went up to the receptionist who was an old lady named Bronwin and I simply asked her how long it was going to take, to which her reply was "when I go to the doctor I usually wait around an hour" in a very rude way. My appointment was for 2:30pm, I am a uni student who works as well so that is the only time I had to go visit. After asking her how long I had to wait, I was simply going to go sit back down and continue waiting, I just wanted to know how long it would take since I was starting work straight after. However, because of her reply being so rude, I ended up just leaving the clinic and I have not gone back since and will be changing my GP now. I really hope that she becomes more considerate with talking to patients, you never know how much of a hard day somebody could've had and being unnecessarily rude like that does not help at all.
I agree that their Receptionist is rude.
It’s not just in person but even in the phone. She does not know how to be patient- centred and deal with the request. She will answer back without listening to your explanation.
was going through the previous reviews and think I don't have to make another comment on the behavior of rude receptionist here.
Best medical centre in Auckland. Dr Christopher Gross is the BEST GP ever. Highly experienced, compassionate, and has decades of experience.
Admin staff Donna and Elaine are admin stars. Wish i could give them 10 plus rating
Super awesome doctors but the receptionists have no empathy and are very very rude. My experience today at 4.40 today was disappointing to say the least.
This is a great medical center nothing but good thing to say about Dr Rama or Dr gross and the receptionist but Dr (Mrs) Kalash Deva I'm sorry to not happy with her dosent listen to her patients very unsatisfied
Quick Facts About Papatoetoe Medical Centre
Today
Opening Hours
| Tuesday | 09:00 AM - 05:00 PM |
|---|---|
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 09:00 AM - 05:00 PM |
How to go there
Location
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