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Luxé on Alpine, Salon and Barber Lounge

+1 815-708-0313
2448 S Alpine Rd, Rockford, IL 61108 United States of America
Open Today: 10:00 AM - 06:00 PM


From the business
  • Identifies as Black-owned
  • Identifies as veteran-owned
Health & safety
  • Staff wear masks
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Restroom
  • Wi-Fi
  • Credit cards

Best WLM Reviews

The woman that cut my hair was very rough with my head, barely let me describe what style of cut I wanted before she started, and was non-communicative during the actual cut experience. She also shaved my eyebrows without asking me, and when it was time to pay she was very new to the electronic pay system.
I'm new to the area, this is the only place I've had my hair cut, and I likely won't be back. If the stylist had been a little friendlier, and knew the online system better at time for payment that would have helped. They also seem to need a scheduling software because it's fairly busy and things seemed to be tracked on Pen & Paper.
I was misled by the website, it was for the last owners evidently. I was very disappointed. It cost me $20 for a nothing but clippers, old man hair cut that I wasn’t happy with. The associate that cut my hair only thinks he’s a barber. I will never return. Over priced and poor service.
Yesenia has given me the best haircut and beard trim of my entire life! I am a firm believer in supporting local and awesome businesses; this is a barbershop that y'all cannot miss!!! They are worth the drive and time, no joke. Great conversation and music along with a great cut, and it's easy to find!
Kind of disappointed. $20 for a beard line up that Looked good from far, but far from good... Mustache crooked and razor burn shortly after I left. Razor felt dull and trim felt rushed. May give them another try but with the redness of my neck and cheeks I may not and I am not sensitive skinned at all.
Knowledgeable staff took time to make suggestions and answered all my questions. I am pleased with the service i received and plan to return in the future. Great service for the price.
Excellent service and quality haircuts. My little boys love it there!
Friendly staff, was able to schedule in appt & they got me right in on time, and the services were exemplary... Would definitely recommend...
I booked a hair cut with Mary, and received a text confirming. I showed up on time and receptionist sad Mary left for the day. Why the receptionist couldn't call me earlier in the day tells me know one is monitoring the stylist or receptionist. It's a shame as I'm sure the owner has worked hard to build the business.

Quick Facts About Luxé on Alpine, Salon and Barber Lounge

1. Locality: The salon and barber lounge are located in an area where there may be limited options for haircuts and styling. This gives Luxé on Alpine an advantage in terms of convenience for the local residents.
2. Positive Experience: Yesenia, one of the stylists, has received high praise for her skills and customer service. This highlights the potential for excellent service and quality cuts at Luxé on Alpine.
3. Support for Local Businesses: The commenter appreciates and supports local businesses, which indicates that Luxé on Alpine has managed to build a positive reputation within the community.
4. Timely Scheduling: One customer mentioned that they were able to schedule an appointment and were seen promptly. This demonstrates that Luxé on Alpine values punctuality and efficient time management.
5. Family-Friendly Environment: Another customer feedback mentioned that their children enjoy going to Luxé on Alpine. This suggests that the salon and barber lounge have created a warm and welcoming atmosphere for families.
1. Inconsistent Service: Several comments mention negative experiences with specific stylists. Complaints range from rough treatment and lack of communication to improper use of electronic payment systems. Luxé on Alpine needs to address these issues to ensure consistent quality of service across all staff members.
2. Poor Website: The comment mentions that the website is outdated and misleading, indicating a poor online presence. This can impact the salon's credibility and potential to attract new customers.
3. Lack of Barber Skills: One customer expressed dissatisfaction with the associate's barbering skills, describing the haircut as outdated and overpriced. This suggests that there may be a need for additional training or more skilled employees in the barbershop section of Luxé on Alpine.
4. Issues with Communication: A customer mentioned a miscommunication regarding a scheduled appointment. They arrived to find out that their stylist had left for the day, indicating a lack of proper communication among staff members. This can lead to inconvenience and frustration for customers.
5. Need for Modernization: The comment suggests that Luxé on Alpine might benefit from implementing a scheduling software and transitioning from pen and paper tracking. This would improve efficiency and organization within the salon.
In conclusion, Luxé on Alpine has strengths such as its locality, positive customer experiences, and support from the local community. However, there are weaknesses that need to be addressed, including inconsistent service, issues with communication, outdated website, and the need for more skilled barbers. Addressing these weaknesses can help Luxé on Alpine improve its overall reputation and attract more satisfied customers.


Opening Hours

Monday 10:00 AM - 06:00 PM
Tuesday 10:00 AM - 06:00 PM
Wednesday 10:00 AM - 06:00 PM
Thursday 10:00 AM - 06:00 PM
Friday 10:00 AM - 06:00 PM
Saturday 10:00 AM - 06:00 PM
Sunday Closed

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