Imperial Desserts & Candy Info
Amenities
Service options
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Delivery
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In-store shopping
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Takeaway
Best WLM Reviews
Go somewhere else, never go there. Zero Stars
I went there with my children on a Saturday to buy them milkshakes, but the young lady behind the counter treated us terribly. Instead of answering my question about what milkshakes are available, and without even lifting eyes off her mobile phone, she simply pointed to the menu board with out considering that I might have difficulty reading it! So I decided I’d rather break my children’s hearts than accept this treatment. What a terrible unhappy person she must be
Bit on the pricey side but food and drink is always amazing and fresh! milkshakes are super tasty and crepes and cookie dough are delicious!! best dessert shop in Pontypridd.
Went there many times with my family and only one thing what I can say about this place it's wonderful, brilliant customer service the lady behind the counter it's amazing always happy to help with any kind of questions, and the boys working there also very professional. I will leave a 5star for this place compering with other places I will come back there as many times as possible. I don't understand how some people can complaining about customer service in this place. I will highly recommended to everyone.
Once again a pleasant unexpected surprise in Pontypridd. They have some very nice cakes here, well worth a stop at least a couple of times.
Had a leaflet through the door thinking they deliver to my address… So i promised the kids waffles as a treat, so i rang to confirm if they do deliver to my address and they said yes at 6:30pm, so waited for hubby to get home from work started ordering (via just eat) got to the end to pay to find out they don’t deliver to our address so i rang them again to speak to someone and they said they don’t deliver to our address (after an hour as they promised). I’m not happy about this at all as now we’re all disappointed and the kids are disappointed. Make sure you ring up six times before you deliver to your address. £47.19 down the drain for them and it’ll go else where. Total disappointment. - P.S they spoke rudely on the phone too, disgusting behaviour.
Lovely small coffee, and sweet shop. Some amazing deserts and a lovely cup of coffee. Enjoyed my visit.
Health and safety issue spotted in store. Pressurised gas canister must be secured so that they cannot run risk of being knocked over
Staff were super friendly very polite i ordered a waffle to takeaway freshly made with ample toppings I visit the premises now and again they have a really good variety of sweets and drinks to choose from and it's always clean will go again thank you.
Quick Facts About Imperial Desserts & Candy
Imperial Desserts & Candy place has received a mix of positive and negative comments. In order to assess the strengths and weaknesses of the establishment, it is necessary to analyze the comments in detail.
Starting with a negative comment, a customer recounts a negative experience with a young lady behind the counter. The customer explains that the employee did not provide good service and was disrespectful. This shows a weakness in customer service and highlights an unfriendly environment. Additionally, the employee was not attentive and seemed more interested in her mobile phone than assisting customers. This lack of attentiveness can be seen as another weakness of the establishment.
However, there are several positive comments that highlight the strengths of Imperial Desserts & Candy place. One customer praises the quality of the food and drinks, calling them "amazing and fresh." This is a strength as it demonstrates that the establishment provides good quality products. Specifically, the customer mentions that the milkshakes, crepes, and cookie dough are delicious, indicating a wide variety of tasty options. This variety can be seen as a strength since it appeals to a diverse range of tastes.
Another customer commends the customer service, describing it as "wonderful" and the staff as "amazing." This positive feedback suggests that the staff is attentive, helpful, and professional. This is a strength as it provides customers with a positive experience and encourages them to return. The customer goes on to say that they will highly recommend the establishment to others, showcasing strong word-of-mouth advertising.
Another positive feedback describes Imperial Desserts & Candy place as a "pleasant unexpected surprise." This comment highlights the strength of the establishment in providing unique and enjoyable desserts. The customer specifically mentions the delicious cakes, demonstrating that the establishment not only offers a wide variety of treats but also maintains a high standard of quality.
Despite these positive reviews, there is one negative comment that discusses a major issue with the establishment - false advertising. The customer received a leaflet indicating that the establishment delivers to their address, but when they attempted to place an order, they were informed that delivery was not available. This is a significant weakness as it shows a lack of transparency and a failure to communicate accurate information to customers. The customer also mentions rudeness from the staff, which further exacerbates the negative experience.
Finally, a comment regarding a health and safety issue is raised. The customer notes that a pressurized gas canister is located in a way that poses a risk of being knocked over. This highlights a potential weakness in the establishment's safety protocols and could be a significant concern for customers and employees.
In conclusion, the strengths of Imperial Desserts & Candy place can be seen in the positive comments regarding the quality of the food and drinks, the variety of options, the friendly and professional customer service, and the overall positive experiences shared by customers. However, the weaknesses are apparent in the negative comments regarding poor customer service, false advertising regarding delivery, rudeness from staff, and a potential health and safety issue. It is clear that while the establishment has several strengths, there are areas that need improvement in order to provide a consistently positive experience for customers.
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