Herbal Nail Care & Spa

+1 443-512-8799

2120 Blue Spruce Dr E, Bel Air, MD 21015 United States of America

Open Today: -

Quick Facts About Herbal Nail Care & Spa

Herbal Nail Care & Spa has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the place, let's break down the comments:

Positive Comments: - One customer mentioned that their visit to Herbal Nail Care & Spa was their favorite experience and that they were impressed with the service they received. - Another customer expressed that they have been going to the place for 1.5 years and have generally had a good experience, including the quality of service and friendliness of the staff. - A customer highlighted that they were happy with the speed, quality, price, and friendliness of the staff. - The availability of a wide range of colors, services, and products was appreciated by a customer.

Strengths: 1. Friendly and attentive staff: Several commenters mentioned that the nail technicians were friendly and provided good service. 2. Quality services: Satisfied customers mentioned that they were happy with the quality of the manicures and pedicures they received. 3. Competitive pricing: Customers noted that the prices at Herbal Nail Care & Spa were reasonable compared to other salons in the area. 4. Range of services and products: The availability of a wide range of colors, services, and products is a positive aspect that attracts customers.

Negative Comments: - A customer complained about their manicure chipping less than 24 hours after getting it done and expressed disappointment with the response from the staff when they requested a credit. - Another customer stated that they received a gel manicure with mistakes, such as gel getting on their skin and missing a top coat. They also mentioned that the technician disappeared without addressing the issues. - One customer experienced a long wait time for their appointment and felt that the staff took walk-ins knowing they had an appointment scheduled. This led to them leaving and deciding not to return. - A customer had a negative experience with a pedicure and full set with gel, mentioning that the technician rushed through the pedicure and that the nails came out clumpy and thick, not resembling the desired outcome.

Weaknesses: 1. Nail longevity and quality control: Multiple customers mentioned their dissatisfaction with the longevity of their manicures, with chipping occurring shortly after the service. This indicates a potential weakness in the application or quality control processes. 2. Inconsistent service and attention to detail: Some customers had negative experiences with mistakes made during their services, such as gel getting on the skin or missing top coats. Additionally, a customer mentioned inconsistencies in keeping appointments and potential prioritization of walk-ins over scheduled appointments. 3. Lack of response and resolution to customer complaints: One customer expressed frustration with the response they received when requesting a credit for their chipped manicure. This lack of satisfactory resolution may impact customer loyalty and trust.

In summary, Herbal Nail Care & Spa has strengths in terms of friendly staff, quality services, competitive pricing, and a range of services and products. However, weaknesses include issues with nail longevity, inconsistent service and attention to detail, and a lack of satisfactory resolution to customer complaints. Addressing these weaknesses could improve customer satisfaction and retention at the salon.

Best KBFKR Reviews

I Had a manicure done the day before my stepson’s wedding. Less than 24 hours my nails started to chip and there was no time to get them re-done before the wedding. Even though it Was regular polish there is NO WAY they should’ve chipped that quick. I called there to let them know the situation and thought perhaps that I could get a credit. I was told I could come back in after the wedding and have them re-done ….what good would that do me? Two days later trying to take the polish off it stained my fingernails. Extremely disappointed and will not be using their services again!

i got a simple gel manicure and the tech got gel all over my skin, and 2 of my nails didn’t get a top coat. & i couldn’t even ask him to fix it because as soon as he finished he ran to the back and i didn’t see him again. honestly won’t be going back and i’ve been going there for months now.

My mom and daughters have visited to get manicures and pedicures. All were happy with the services- speed, quality, price, and friendliness of the staff. My absolute favorite salon. The prices are great and they always do a good job. All the nail techs are friendly. I go here regularly!

My favorite place to get my nails done, anything I’ve wanted they’ve done amazing on. Michael did these and I’ve never been so impressed, I’ve had them for a week now and I still can’t get over them.

Have been going here for about 1.5 years. It's been generally good, but they have a terrible time keeping appointments. Several times I've had to wait 20 minutes because they'll take a walk in knowing they have an appointment coming. This time it was ridiculous. I got there for a 1pm appointment and the person I see had clearly just started someone else. After 20 minutes I asked how much longer. Twice he said five more minutes, but I could see he wasn't close to being done. I ended up leaving and won't be back. Terrible way to treat loyal customers.

I got the best service here. I walked in on Wednesday afternoon and my nails were in tragic shape. The salon was slightly busy since it was around lunch time but I didn't mind. All I waited was about 10 minutes. They had a wide range of colors services and products that they can use. When I did go up to get my nails done the technician. she assess the condition of my nails which two were broken and I needed a fill-in she also asked what shape did I wanted and how long to keep them. I got my nails cut down she did a perfect job. No access products anywhere. I am glad that I stopped. My only suggestion is for them to put a price list somewhere up front. What I paid for my service is comparable to the other shops in the area. I will definitely come back again and recommend this place to others.

They always take great care of their customers...I love coming here...nails & feet always look good...THANK YOU ALL

I went to herbal nails for the first time 9/1/21 and got a pedicure and a full set with gel. We started with the pedicure and it was honestly the worst pedicure I’ve ever had. The guy who did my pedicure rushed his way through it and my feet barely went in the water. Then moving onto the nails I showed them the picture (attached) of what I wanted and they butchered it. My nails were SO CLUMPY and super thick it was absolutely terrible. I went to my car and thought about how bad they looked, went inside and he thinned them out a little bit from underneath and they still look terrible and cost me $62. Will never return.