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Chick-fil-A

+1 540-685-4255
3814 Challenger Ave, Roanoke, VA 24012 United States of America
Open Today: 06:30 AM - 09:00 PM
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Amenities

Service options
  • Outdoor seating
  • Curbside pickup
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Highlights
  • Active military discounts
  • Great coffee
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Healthy options
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Catering
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • Good for kids birthday
  • High chairs
  • Kids' menu
  • Playground
Parking
  • Free parking lot
  • Free street parking
  • Parking
Pets
  • Dogs allowed outside

Best WLM Reviews

What happened to Chick-fil-A?
This is the first time I gotten bad food.
The Dr.Pepper drink had no taste (flat), the waffle fries taste the same as the chicken.Look at the burn chicken in the picture. Is this what the consumer get for $10 how.
The drive- thru was empty but the in side was full of customers. The restaurant was fully staff. I hope this not the new way of doing business for Chick-fil-A.
One of the worst drive through service ever.. I recommend people do not go there.. It will take fifteen to twenty minutes to get your order.. Worst employees.. All the good review done by the employees..
A young man at the drive thru tonight 5/22 on (challenger Ave ) had a great personality, very cordial . Very impressed with him ! You really hire some amazing young people
Food was hot but the wait in the drive through is ridiculous long at this location.
*edit updating rating to a 3. The food and service here is inconsistent. Every other time I come my food is made incorrectly and today when I went I received a spoiled fruit cut. The strawberry was fussy and had mold growing on it. They did offer to replace it when I called but it is unacceptable to serve that in the first place.
We love this Chick-Fil-A! It gets pretty busy (what CFA doesn’t?), especially on Saturday afternoons during lunchtime, but the staff is so friendly and helpful. We still enjoy going inside, in spite of the crowds. They’re quick and usually accurate in taking and fulfilling our orders. My kids love the indoor play area while we wait for our food.
If you’re short on time, skip the ordering line and use your mobile app to place your order before you get there.
Dear CFA,
Let me give you a little advice. You are the first CFA I’ve been to that isn’t doing this. If you have people outside in the drive-thru taking orders, they should tell the customer who to follow in line. That way, we are organized in line based on when the order was input. As it stands, Glenda in the Buick next to me ordered 4 cars behind me, but she ends up ahead of me in the merged line. So now you have one of your employees bringing my food out to me while I’m still stuck in the middle of the drive-thru. I don’t want to sit in the drive-thru with my hot food just chillin in the passenger seat. If you had the line organized based on the when orders were going through, this wouldn’t happen. Please learn some drive-thru management.
Sincerely,
Annoyed customer
This chick-fil-a location is a testament to how to provide great food service. Whether you order on the app, drive thru or eat inside you can’t go wrong. Always courteous, fast, and great tasting food. Be careful turning in and coming out and go extra slow in the parking lot. Even if you see it 100 percent crowded with two lines in drive thru they are still fast and efficient. Are the bathrooms always clean - yes. Is the kids place place fun for younger kids - yes. Is the eat in dining area clean - yes. 10 out of 10 stars.
I have never had a bad experience at any Chick-fil-A franchise so it did not surprise me that I had another great experience with this one. The atmosphere is so cheerful and clean. The cashier was polite. Not to mention they have their entire outside store covered in Christmas lights. I can't wait to see it lit up. I will be back.

Quick Facts About Chick-fil-A



Today

Opening Hours

Monday 06:30 AM - 09:00 PM
Tuesday 06:30 AM - 09:00 PM
Wednesday 06:30 AM - 09:00 PM
Thursday 06:30 AM - 09:00 PM
Friday 06:30 AM - 09:00 PM
Saturday 06:30 AM - 09:00 PM
Sunday Closed
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