1
1
Cheng's Garden Info
Amenities
Service options
-
Delivery
-
Takeout
-
Dine-in
Popular for
-
Lunch
-
Dinner
-
Solo dining
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
-
Wheelchair accessible seating
Offerings
-
Comfort food
-
Quick bite
-
Vegetarian options
Dining options
-
Lunch
-
Dinner
Amenities
-
Restroom
-
Wi-Fi
Atmosphere
-
Casual
-
Cozy
Planning
Payments
-
Credit cards
Children
-
Good for kids
Best WLM Reviews
Sounds like all the low rated reviews are based on their service. I’ve never had an issue with their service.
I have ordered from Cheng’s Garden for years now and never had an issue.
So why the 2-star review, now? Well, dang, let me explain.
My latest experience probably should give them a 1-star review but I won’t do that.
My issue is that I ordered their meal that was the “boneless rib” dish. I figured when I ordered “boneless ribs” that I would get meat that had been taken off the bone. I’m sure that you readers would think that as well, right?
Nope! I got about a pound and a half of pork skin and fat. Essentially the waste from what you’d get after scraping pork ribs, while the restaurant obtained the meat customers actually want for another dish. Sure, what I am eating now tastes nice, at least it does when drowned in sweet in sour sauce.
But what on Earth? When I order “boneless ribs,” I don’t expect to get JUST the pork skin off of ribs that are served to someone else.
Honestly deserves a 1-star rating. But I’m giving a 2-star rating because this pound and a half of pork skin, that was labeled as “boneless ribs,” at least tastes good.
You can see from the photo that the “boneless rib” “meat” I got is literally pork skin. It is all the thickness of what is on my fork in that picture, and what is on my fork in that picture is actually pretty thick compared to the other pound and a half of the “meat” I received.
May as well sell the “boneless rib” dish as “cooked Chicharrones“ because I could have received the same nutritional value from a 7/11 as long as I picked up a bag of out-of-date pig skins.
Their delivery service does a disservice to the name. I ordered 2 and a half hours ago through doordash. They use their own delivery drivers. It just got delivered. It does not take 2 hours to cook and deliver a meal. Learn how to run a business or pick a different occupation. It amazes me this establishment has 2 locations. They can't even manage one delivery. I've refunded my 70 dollars through doordash. Your incompetent driver delivered the 40 minutes after it was said delivered on the app from the company you have contracted through. Thanks for the free meal you incompetent lemmings. I recommend Walmart, or maybe begging as an alternate occupation for this family owned business. That's the level of critical thinking that is in line lith your company's current maximum capacity for operating a business.
We ordered online and added the tip when we ordered. They added an additional tip to our order and said the online "tip" wasn't a tip, but a delivery fee. It was clearly labeled as a tip online. Our order was delivered 30 minutes later than quoted. Food was good, but not worth what we ended up paying.
If I could give this place a -5 review I would. I originally called to confirm they were open and the lady was berating me on the phone to place the order online. I placed an order at 330 pm and it said it would take one hour. I called back after 430 to confirm if the order was confirmed or not. They just kept asking me where I had placed the order through and that I placed it with the website. I then called the business phone for the next thirty minutes again and again to try and get through and nothing but the line saying it was disconnected. At this point, I had already spent $50 on food that should’ve been there a half hour before. I left my house to go to the location in hopes that it would be maybe there or we could get clarification- the restaurant wasn’t even there anymore! I finally called another location hoping it may be refunded back to me. I was trying to get the refund. On my way home I found out the food was dropped off. I’ve eaten here before many of times and probably the lowest quality food I’d ever eaten there. I kept being told they would call me back and resolve the issue. The woman on the phone said I should’ve returned the food if I didn’t want it. In no business practice in a restaurant should a guest have to return the food after they demanded a refund, after waiting three hours for the food. I’ll be happy to delete this review once I see the refund on my account. If the manager wants to email me, they certainly can.
EDIT: I never ever leave reviews because I too have worked in this industry and can understand the pressures. I began scrolling through all the reviews and they sound so similar to mine. Yes the woman hung up on me too. Yes the woman on the phone was unprofessional, yes the food was subpar and low quality.
Do better.
Seems after reading the reviews I should have order food from somewhere else. Been waiting for over an hour for our delivery after we where told it would be 20-30 minutes. We call and where told the driver was on his way. Been about an hour 30 now and still nothing. DO NOT ORDER FROM HERE.
Don't try to call and ask about your order lol. If they don't understand you they hang up on you and won't answer a second time. Had to have my woman call the second time. Late on delivery.
Terrible delivery service. Ordered online said it would take 30 minutes. I thought that was pretty reasonable. Then after an hour went by I called to check the status and they said the driver was "on the way". I understand food service takes a little longer, no big deal. Then another hour passed before my food showed up for my entire family, cold. Never ordering from this location again. Never had a problem with the SE 14th location. $45 worth of food delivered cold, plus I got lied to. I live 10 minutes away from this location, shouldn't have taken an hour if the driver was on the way. What a shame.
I ordered my food at 530pm, at 7pm I Called to make sure you had received my online order, I did not receive it 845PM. so 3 hours of waiting to finally receive my order. the food was ok but the portion sizes were greatly disappointing. due to having to wait 3 hours for my food I will sadly not be ordering from Cheng's Garden again. i advise next time you make a customer wait an exorbitant amount of time at least inform them of the wait time so they can choose to cancel there order if they wanted to.
Quick Facts About Cheng's Garden
Today
Opening Hours
| Monday | 11:00 AM - 10:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 11:00 AM - 10:00 PM |
| Thursday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 10:00 PM |
| Saturday | 11:00 AM - 10:00 PM |
| Sunday | 11:30 AM - 10:00 PM |
How to go there
Location
Places