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Car Pretty Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best WLM Reviews
Stay away from this guy he is terrible. Does a lousy job lies to you and uses lousy equipment, and chemicals. Trust the reviews that gives him one star if there was a zero star, I would give him a zero stay away from this company,
He is so terrible. He will not claim his business on yelp as you can see. There’s many bad reviews on yelp, but he will not claim his business goes to show you he’s garbage.
Stay away from here especially as a Groupon user. Groupon has a serverly different rating than the Google reviews of this place.
I received a Groupon as a Christmas last year and attempted to contact this location multiple times to schedule, didn't hear back until after the Groupon expired! But they won't honor the full value, you would have to pay the difference.
This location seriously lacks communication skills to provide even the slightest bit of decent customer service. I dropped my car, was told that it should be done about 1-2pm. Mind you, I dropped off my car at 8am. At 4pm, still no communication from this place. I called 8 times and not a peep from anyone. I also texted twice, it took nearly an hour for someone to bother to tell me, sorry we couldn't get to your car today and will do it tomorrow. Atrocious customer service to not bother telling customers that a vehicle that they probably use for every day is being delayed!!! I understand there are labor shortages everywhere, it would have been less upsetting if someone had bothered to tell me so I can make arrangements to be out of a vehicle next day. I'll be contacting the Better Business Bureau.
I am writing this review so any customer who is considering using this company can abstain from doing so and avoid the horrible nightmare and experience that I had with Car Pretty. In March, I decided to use a groupon I purchased to detail the interior of my car. Initially, It was poor communication with scheduling the appointment . After I was finally able to schedule an appointment, I got my car detailed. After the detailing was completed , I tried to turn my stereo on in my car and realized my radio no longer turned on and worked. I called them right away and drove back to the facility in order to see if they would be able to turn it on. When I got there, the employee who worked on my car seemed surprise at my broken radio. He tried to fix it but was unable to. He told me to return the next day to see if the owner could fix it. I drove an hour one-way to see if my radio could be fixed. After spending a day at the shop, I was told that they could not fix my radio, but to give it 2-3 weeks to allow the inside to dry and that "maybe it was water damage and would turn on after the internal parts of the stereo were dried". They ensured me that that they would follow up and would be responsible for getting it fixed. After waiting 2-3 weeks and trying to communicate with them in the interim, my car stereo still didn't work. I called and texted them after and they responded saying that the owner was out of town, or on vacation, and that he was unavailable. I have a Lexus ES-350 and I have gone to MULTIPLE lexus dealerships, radioshops, and repair shops . Each of them are stumped at what they did that caused my radio to be broken. Ive been quoted $700-$1000 from the Lexus dealership to fix my radio. To this day, it is still not fixed. It has been such a horrible experience using Car Pretty . The cost, time, and headache was definitely not worth the services, and to this day I have not heard from this company despite multiple calls, texts, and messages left. I wish I had read GOOGLE reviews versus Groupon Reviews before I used their services - I would have avoided them at all costs.
Do not trust.
I made two car appointments 2 months ago.
They gave me information about checking in time being between 8 and 9 AM- it would be first come, first serve.
I live about 1 hour away so I asked what if I cannot make it.
They said it is fine, your car just starts later and you pick it up later. So that was fine with me and I made the appointments.
I arrived at 9:40 today and the guy told me I am late so he called a customer on the wait list and he cannot take my car. When I asked him why he didn't call me, he said he doesn't call people. But he does call people- the people on the wait list and NOT the one with the actual appointment.
In my opinion, they should have just said YOU MUST BE HERE ON TIME.
And the guy completely lacked a basic customer service skill set. Since they did not give clear information, they should have worked with me towards some sort of compromised solution. But instead I was completely blown off.
Anyway I read most of the other reviews, I am glad I didn't go to them. For now they seem to have plenty of customers so they are fine with losing some here and there. But I wonder if that will always be the case...
I've been using Car Pretty for a few years and they've ALWAYS treated me w/kindness. I've ALWAYS been satisfied w/their work, of course I'm patient and allow them the time needed in exchange for their best result. I'm EXTREMELY surprised to see some of these reviews. I will continue to use Car Pretty for my auto detailing needs.
Booked an appointment a month in advance, was never put in the books. Told it doesn't matter if I have an e-mail confirmation from the owner, I can reschedule or be done at 6pm or later when I was the first person in there and just one other women, no one else even there for their car drop off.
Sucks, because I tip well. For another place close by with better prices, was taken right away, nicer lounge, so at least something good came out of it.
The review is not for the quality of work, but their commitment to stick to the appointment. I booked a car service which is due today. The appointment was made three months ago. I had to cancel my other appointments for this. Last night I get a text saying due to over scheduling we are cancelling your appointment. This is the worst customer service than an airline company. Even before they had to prove their worth in their job their reputation with managing appointments preceded them. I bought groupoG coupons else I will never come here. Their response time is usually three days to a week via text. Wow. How are you still in business with this poor management.
WARNING - UNTRUSTWORTHY AND SHADY BUSINESS
I bought a used 2003 Acura TL with 107k mileage from the owner, Joe, only to find it had transmission problems after the purchase. Was told the car was in good condition and everything was working but the morning after the shift was stuck in park. Called Joe and he told me it’s because the shift had frozen after water got into the mechanism after detailing. This happened on Friday 1/22/2021.
He promised to order the part from an Acura dealership and get it fixed on Monday. When Monday came around apparently the order was delayed and I was told to give them another day.
On Tuesday, I was told that the dealership’s delivery truck had gotten into an accident and that I should wait another day. Joe was not picking up his phone at all either, I was only able to speak to their mechanic, Paul during this entire fiasco.
Wednesday comes around and I call them in the morning and I’m told the new part had arrived and that their mechanics are working on it. Fantastic! I come and pick it up, happy that the issue had been resolved.
Thursday morning I get up to check if the shift would still be frozen, and sure enough it was.
Whatever you do, do not purchase vehicles or get any work done from this business. They are shady and not trustworthy. I’m not sure how such a dishonest business is still running after 15 years.
Quick Facts About Car Pretty
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
| Sunday | Closed |
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