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Cafe Rio Fresh Modern Mexican Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Late-night food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Parking
Best WLM Reviews
Ran in for a quick healthier bite to eat for lunch. Tables were left dirty, so I cleaned one off with my hand sanitizer and some napkins. Have not been here before, so I asked some questions when ordering. I was met with an attitude of total annoyance by the person behind the counter. Horrible customer service in that retrospect. When I got to the payment part, another employee scolded me, and the food prep person, for getting a "larger" size dressing for my salad. He said "You know, I should really make you pay for this since this is the larger size and it costs more. It's the smaller size that comes with the salad". Again .. horrible customer service... I said, "That's ok, I will pay extra". (I actually needed the larger size because the smaller size was ridiculously small for the size of the salad.) The employees were very annoyed I didn't know "exactly" how everything worked at this establishment. I believe explaining the process and helping a new customer is part of the job description? Anyway, tasty food, but stressful first experience. Do yourself a favor if you haven't been here before. Look at the menu before hand, and know exactly what you want and how to order it. I don't know about other locations, but this one shows no mercy if you aren't EXACTLY sure about what you want to order on the line, (especially any dietary questions) and how the ordering process goes. Employees were all young kids that seemed to care less about making a great impression in customer service. Clearly it was just a job and a paycheck. If I was the business owner I'd be LIVID!! It's too stressful for me to experience, and I don't like spending my hard earned money these days in places that don't make me feel welcomed and valued as a customer. The food was tasty, so I may try it again at another location.
I’ve been wanting to give them another chance at this location, since my last visit, which was six months ago. So I did. And just like before the food area is absolutely disgusting. There is food drippings all around their stations. A big chunk of cheese was sitting in the lettuce, The sauce drippings on counter near the chicken pan, Dried up crust on the counter near the bean pans. You can tell they do not wipe in between orders. You can tell that’s been sitting there for hours or maybe all day. I then remembered I should take photos of this, but I was already near the salad area and there were people behind me so I didn’t want to go back and take photos. But no worries, the salad area was similar and you can see all the droppings on the inner side of the salad station too. It’s just not a clean station. I guarantee that if I go there tomorrow and next week and the week after or in six months, it will be the same thing.
If I could have given no stars, I would have. My husband waited over an hour for an incorrect order with raw steak, a bone in a piece of chicken in a burrito, a shrimp taco with five shrimp and nothing else, a pathetically assembled salad, and a chicken bowl that was missing fajita veggies and guacamole. Completely incompetent staff. Unfathomable how this location is still open.
Not only was our order 32 minutes late, it was also wrong. We ordered at 4:52, it was promised to be completed at 5:00, my wife received the order at 5:32. We were also given a shrimp taco instead of chicken- which I am allergic to, so I can’t even eat it! And pinto beans instead of black beans. When is something going to be done with management at this location?
The food preparation area where you order was very messy, nasty and disgusting. There was like 10 employees all teenagers just standing around talking doing nothing no sense of urgency. No one restocking or cleaning or anything. Food was wierd and dry, the aerators had no horchata or any of the drinks that they advertise at all. It was 7 o’clock and not busy. Everything was absolutely disgusting. The pictures I took didn’t get everything, I just didn’t want to be obvious. My fiancé, and I will not be back. Stay away from here. Owner clearly doesn’t care, last 5 reviews or more are all one star. Smh ????♂️
This is the fourth time I have ordered online from Cafe Rio and the Fourth time I have had a horrendous experience. I knew better than to order again, but I just wanted something quick. I ordered at 7:15 PM for a 7:30 PM pickup. I even delayed my pickup 10 minutes because, based on previous experience, they were never on time. I was right; my order was still being worked on. The restaurant was a mess, and so was the kitchen. I was asked for my name and then was given a soda cup and told my order was still being worked on. I waited, and there were three other people. The staff had no idea what they were doing, who was covering for whom, and what to do. There was no management at the front to provide direction. Food was left out, while the staff stood there and did nothing or blamed each other for not doing something. There was bickering from staff member to staff member. I was asked for my name three or four times, and still no food. It was now 7:50 PM, and Jacob, a customer who had been waiting, received his order and promptly returned because it was wrong.
Morgan, another customer, was still waiting for her order, so I decided to talk to a manager. I spoke to one of them who came from the back, and she had nothing to say; she only asked for my name again to get my order. I told her that her staff and operational process were in total chaos and needed leadership and direction. She proceeded to stare at me. I finally got my order after directing the staff what to do. I left at 8:00 PM, and guess what? My order was wrong. I will never eat here again; it’s the blind leading the blind.
I’ve been wanting to eat at this place and finally had the opportunity. Although, its Yelp rating was a 2/5 stars, it’s always busy, so, I thought I’d give it a try. The food was tasty and did have flavor. The meat portion in the tacos was adequate and it was cooked and seasoned well. There are several toppings available for garnish which, further added to the flavor profile. However, the “tortilla” shell which was used was overcooked, hard and fell apart while eating. This definitely impacted my ability to enjoy my meal. I would have preferred the more traditional taco shell made with corn. The dining area was clean as were the tables. The staff was personable and friendly greeting customers as they approached the counter. The prices are reasonable and appear to mirror those of similar establishments. Overall, the meal was good but their use of a flour tortilla instead of corn will definitely not bring me back.
Probably the worst customer service we’ve had.
We came in on 05/31 around 7:30pm to order takeout. The girl taking our order was ok, but kept rushing us without giving any time to ask questions, but that was fine (there wasn’t a line behind us). The young gentleman doing the toppings gave us the worst attitude I’ve ever see at any food place/restaurant. He half listened, rolled his eyes when we asked for certain toppings (mind you, we were pretty straight forward with our order and only asked for guac, sour cream (which was supposed to come with it) and salsa, and didn’t answer any of our questions. I strongly suggest, for the sake of your business, that you provide this person with a bit more training/customer service skills.
On a positive note, the third person reiterating our order (which we are assuming was the manager?) was nice and friendly. The food was ok.
Quick Facts About Cafe Rio Fresh Modern Mexican
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
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| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 11:00 PM |
| Saturday | 10:30 AM - 11:00 PM |
| Sunday | 11:00 AM - 10:00 PM |
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