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Burger King

+1 815-962-6820
1138 E State St, Rockford, IL 61104 United States of America
Open Today: 07:00 AM - 10:00 PM
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Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Comfort food
  • Late-night food
  • Quick bite
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
  • Wi-Fi
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
  • Tourists
Planning
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

The driver thru worker was kind and he worked quickly and took care of me. I ordered the bacon king burger and I had 2 strips of bacon. What and absolute waste of $9!!!! I attempted to call 5+ times and nobody answered. My fries were fresh and warm but the mozz sticks are just meh. This place looks like it is closed because they hardly had any lights on. Will not come back.
Three guys working outside smoking and wouldn't answer the intercom or the phone. I had already ordered online. Circled around the building to confront them but only one was left outside. I went back to the intercom no answer. Callee again no answer. Pulled up and seen a fat white guy and he claimed that they were closed. I said no sign anywhere all the lights on and you all out back smoking. He shut the drive thru window. They should all be fired. God only knows how long they been on the clock but not serving anyone. I won't be back.
HORRIBLE!!!!! Attitude to the fullest!!! Please invest on your staff. The workers look and treat customers as they feel about their job. It's sad to see that. I ordered 4 breakfast sandwiches all smashed, and wet like they have been sitting there all morning. With only 2 workers one taking the drive thru orders and payment, the other employee making the sandwiches. When I walked in requesting my refund or my order made fresh the two employees had a horrible attitude. The cook had no facial expression. The one who took my order and payment snatched the bag and threw it in the trash can aggressively. Walked away with no comment. Returned with my cash refund. So we drove all the way to S. Alpine BK and absolutely amazing service. A HUGE difference. The manager and the employee who was training deserve 5 stars! Customer service skills starts with MANAGEMENT!
Worst BK I've ever worked at. Terrible management. Got fired via text cause I got pneumonia and couldn't work for a week. The place is disgusting with charred and greased hood vents and floors. Soap for dishes does not work properly. Everything is half as broken. Let food sit for hours before rotation. Do not spend money here if I was you.
I just stood at the counter for 15 minutes and was ignored. Then another guy walked in behind me and they took his order and still ignored me waiting at the counter. It sucks this is the only location I know of that still has a children's playplace because I always have the worst experience at this location.
Lady was very rude while taking my order, the whopper didn’t have any bacon on it. The fries, onion rings and chicken fries were cold and hard. Didn’t receive any sauce I asked for. Food was completely inedible. Bonus they don’t answer the phone when I tried to call
I went thru drive thru the guy tht took order was very kind great customer service. Paid for my food 49$ may I add and they processed to hand me my food I hade 2 meals 5 sides they crammed everything into a little bag like I order a jr burger oh nooo than I check the bag in missing 2 items and everything was burnt. The manager was nice enough to make everything fresh but tht kid in the front he needs more training or to be fired very disappointed and was on his phone more than helping his crew
Edit: I came back due to the $1 coupon from the BK app and honestly nothing has changed for the last 15 years. I posted a photo of the poor quality of food they serve. The same as usual.
They are always late even when I order 10-20 min in advance. I have done multiple surveys. It is a waste of your time. The validation code is more expensive than the online coupons. This place continues to be a joke.
Old Review:
DON'T PAY A KING'S RANSOM! Their quality of food is dishonorable and has been this way for well over a decade. The burgers are not even broiled anymore,they are microwaved,they are always under a heat lamp,the produce is always spoiled and the bread is always crushed. I don't even bother with this forgotten franchise anymore. How the mighty have fallen. It would be a crime and punishment to serve this to anyone much less the homeless.

Quick Facts About Burger King



Today

Opening Hours

Monday 07:00 AM - 10:00 PM
Tuesday 07:00 AM - 10:00 PM
Wednesday 07:00 AM - 10:00 PM
Thursday 07:00 AM - 10:00 PM
Friday 07:00 AM - 12:00 AM
Saturday 07:00 AM - 12:00 AM
Sunday 07:00 AM - 10:00 PM
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