BMW/Mercedes Service and Repair

+1 253-850-1505

22644 85th Pl S, Kent, WA 98031 United States of America

Open Today: 08:00 AM - 05:00 PM

BMW/Mercedes Service and Repair Info

22644 85th Pl S, Kent, WA 98031 United States of America
+1 253-850-1505
[email protected]

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Offerings

Oil change

Amenities

Mechanic
Restroom

Planning

Appointments recommended

Best WLM Reviews

Great, kind people!

Affordable and thorough services.

They're very caring in informing you of other observations about your vehicle that may be of concern without trying to "over-push you" into more unnecessary services.

Good hard focused an' people/customer mechanics are really hard to come by especially nowadays....these people are amongst those Godsends.????????????

Brought in my bmw z3 for a cylinder misfire. Dan was able to diagnose and fix my problem along with replacing my radiator, coolant, and filters, ready for me the next day. Pricing is decent, will be coming back

I brought my car here a couple years ago after moving from Alaska. My car was running rough and I was going to be commuting a lot for a new job. They were so nice and so straightforward. They understood that I was on a tight budget, so he took the time to go over all the things going on with my car, what could wait and what really needed to happen. I had taken my car to another place before this and had gotten an outrageously expensive quote, so it was a HUGE relief to know I could plan out the work to better fit my budget. I’ve since moved to SW Washington, but I wish I could still go here. My parents live in the area and I recommended they start taking their cars there. They are awesome.

The office and shop staff are incredibly nice, well spoken, and thorough.

The ahop staff not only thought about the current situation but the picture as a whole regarding the reason I came in.

They aren't afraid of advising in a transparent manner so that they make sure that you know you have a choice and they don't upcharge just because they can.

Looks a decent place. I came in for a check up on my car, that was having an issue with the RPM dropping while idle, they said, they had a busy schedule, but manage to squeeze in an hour to look into my car. Work done was, tight up lose spark plugs and move ignition coil #3 to diferent spot, run the car to operating temperature and had no problem at the time. They charge me $222 for 1.5 hours of labor which is not a big of a deal and advise to drive the car for a couple of days and if the issue persist to step in and they were going to fix the problem and there was not need for paying again for the labor which sounded real good and responsible. Ended up with same problem, came back in and they told me what I already knew and said we are to busy to check your car in. all you need to do is change the spark plugs to the oem ngk or Bosch. Nice, I paid to the experts to ended up just getting advice to do it my self.

I apparently have a very fickle BMW. Drives like a dream until it decides it's been too nice to me and needs evidence of my continuing commitment to our partnership.

December my car started being unpredictable in recognizing the fob. I read the forums, tried changing my fob battery. No luck. Dan checked the battery and the original battery was in the car (5 year batt, almost 7 year old car). Long story short, the battery didn't fix the issue completely and my car decided to throw in a intermittent blower (during the snow of course) and a leak in the back seat ( water on the floor).

I gave Dan a list of my woes and he had the issues diagnosed and mostly resolved in less than 48 hours. The last item ( the car recognizing the fob and locking consistently) was a bit more work and we decided to replace a door handle ( which had to ship and took a few days ).

I've had a few issues with this car in the past and used to see the dealer. They took much longer to diagnose and resolve issues and were far less transparent with their process and certainly did not offer me information to help me decide how to address the issues while managing cost. Dan discussed the pros and cons of the door handle vs a software flash at the dealer and he was clear in his reasoning fof his recommendation. Fortunately it looks like the handle was the right resolution. :)

Thank you for fixing my car and working me in on short notice. Great service, clear communication, and i appreciate that you will talk options and are patient with my 'here's what i think' from my limited car experience and forum browsing. I hope not to see you again too soon, but you are my first stop if this fickle baby demands more love.

Thank you!

Second car taken to them and no complaints yet. Transparent, knowledgeable, and fair prices.

Used them when I lived in Kent and now that I'm in Seattle, I still use them.

WARNING!! DO NOT USE THIS COMPANY! I have a 2008 X5 that was having some idling issues. So much so that it kicked its self in to neutral to Safe Mode. I called this company to see if they could get my car in to fix it. (I am new to the area) They had availability so I had my car towed in to not cause any more damage. I expected the cost to be heavy as I am aware anything on a BMW is costly. Come to find out I was told it was only a $500.00 Engine sensor. (I was very relived) When I picked my car up I was told by who I think is the owner. How well my car has been taken care of and the underneath is dry as a bone. (This also made me feel very secure in driving the car) I drove the car straight home and went to sleep. The next day driving to work it was doing the Exact same thing, the same issue I took it in for!! I immediately called after work and made the owner aware I was not happy and was very confused how my car seemed to have not been fixed! I was advise to bring my car back in. Seriously!! Bring my car back so you can waste more of my time and money?? (Total bait and switch) I was not stupid enough to fall for that so I took my car to the BMW dealership. Come to find out my car had all kinds of things wrong with it. Like THOUSANDS of DOLLARS of work to be done. I approved the work and got my car back and it has been running perfect ever since. I requested that this company refund my money since clearly they did nothing but waste my time and money and did not resolve the main issue let alone any of the other issues. They of course refused. (Acting like they did the job I hired them to do when in FACT they did not!) I truly hope scamming a single grandmother that has custody of all 4 of her grand kids for over $500.00 and causing me to pay even more money to have my car fixed correctly at the dealership allows them to sleep well at night. . ... I would NEVER RECOMMEND this shop!! PLEASE be AWARE!

Update!!! Hilarious response! You must truly have memory issues. All I have driven is FORDs?? Lol, In fact I have never driven a Ford in my life. Nor was I concerned about cost as I clearly told you. I just wanted my car fixed correctly! Because I have 4 young kids in my care and need my car running correctly!!

For you to make the statement that the issue was fixed is so past appalling...

It sure is funny how my car runs perfectly after I took it to the dealership.

You know you did wrong and I plan to countinue my dispute out of Principle. Let alone my credit card company is still investigating this case. So I would tune down the pride on getting the money refunded.

PLEASE anyone that reads this be Warned about dealing with this company!