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BIG TOM'S GARAGE Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Oil change
Amenities
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Mechanic
Planning
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Appointment required
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Appointments recommended
Best WLM Reviews
Hands down, the best garage! Tom is great at what he does, super friendly, great prices and quality work! Been going here for about 5 years now, I've always had sports cars and I have never once been disappointed! This is honestly the ONLY garage i'll take my cars to!
Where to start! Tom forgot about our appointment. He had a sign on the door that said they were closed for hunting, but weren't. He made it seem like he was doing me a favor by taking my business. He would not stop flirting and called me every pet name in the book: baby, love, honey, dear, ect. After he told me he had no waiting room, and after I told him my boyfriend was probably already waiting outside to give me a ride home, he said, "I thought you were going to wait in my office with me..." I was getting my car inspected, and I needed to make a second appointment for him to make the necessary repairs. Three days in a row no one answered the phone and the voice mail box was full. He finally called me, but did not know who he was calling. He asked me to drop off my car the day after we received a foot a snow. He made sure to tell me to make sure the roads were safe though - real nice guy. His parking lot was not plowed! There was a whole foot of snow a complete day after it snowed. I was lucky to get my car onto his property at all. My car was supposed to be done by the afternoon of the next day, but of course it wasn't. At first when I called, after noon, he says they test drove my car before they started working on it. Why?? He already inspected it and knew what he wanted to fix... He asked if I ever drive over 60 mph and said my car was shaking violently. I insisted that was crazy, how there is nothing otherwise wrong w my car, and he confessed there could have just been snow caught in the tires. Yeah, bc you didn't plow!? So I finally call again after 7 p.m. and he says my car is ready, that he would have called sooner, but other people were also picking up their cars and everyone kept talking. Really? So I go to pay the man and get my car... he has friends sitting around his office, male and female - It's 7:30 p.m. on a Friday night. He has to talk over them... another female friend arrives. A male friend stands to hug her, completely blocking my way to trade money for keys with Tom. Tom was even annoyed. VERY UNPROFESSIONAL!
Now it's known as Big Tom's garage. They do great work at fair prices. Always takes the time to explain what was wrong and how it was fixed. My go to place for repairs. They are extremely busy so turn around time may be a bit longer than at other places but if you can get by for a couple of days it's worth it. Never felt taken advantage of here.
Made appointment three weeks prior for an alignment job. Dropped of vehicle but due to the owner taking the day off no work was done. A simple phone call to cancel the appointment could have saved me a long wasted trip and my time. Never again!
Picked this shop bc of the many wonderful reviews that he is such a great family fam. They were NOT wrong! Absolutely wonderful, great work, very considerate. Highly recommend
He is the best and knowledgeable guy. Knows his work thoroughly and practically. If you have any problem with your Car and you are near Vraj, go to him.
Great people there they're honest and they're very helpful Great place to go I highly recommend them
Great to deal with. Always busy! Make your appointment early if you can!
Quick Facts About BIG TOM'S GARAGE
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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