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Best Western Plus Sebastian Hotel & Suites Info
Amenities
Other
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Pool
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Free parking
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Free breakfast
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Free Wi-Fi
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
From check-in to departure, our stay was fantastic. Had a power outage on Thursday and power was restored by afternoon (it was caused by squirrel chewing through line on pole.) Rooms were clean and quiet (we stayed in suite.) Full Hot Breakfast was served each morning from 6-9 AM.
Great stop on the way to Miami. Staff were super. Pools just what you need at the end of a hot day. Great for a few days. Rooms were as expected. Staff at breakfast were great. Only complaint is their partner hotel where you are directed for food is very poor. Don’t eat there.
Had an excellent stay last night! Room was spacious, clean and comfortable! The pool was clean and well maintained and the lady in the breakfast area was so nice! Pool opened a bit later than stated (also stayed open later but we didnt realize it until too late!) but the 11am checkout still let us get in some morning swim time!
This is a quiet, clean,and friendly atmosphere. The rooms are spacious and the breakfast has good choices. Alison and Jessica are great customer service representatives. Thank you for a very pleasant few days.
The manager here is really nice. She let us stay longer into the afternoon so we could wait out the hot weather before my son and I cycled north. Thank you ????
Horrible experience! Awkward access from the street and confusing entrance to begin with. Then, we were assigned to an uncleaned room. A few days after checking out, charged us extra to the credit card twice one day in different amount. Called the hotel and was told for "missing bathroom linens". Is that ridiculous? Stealing money from customers and surely we are not only victims.
They lied about reservations: we had no balcony, or ocean view suite. With no freezer in the fridge, the person at the front desk said the units with freezer options had been removed so none were available. It was not as cold as we liked and we asked about it, adjusted it to no avail.||The Hot water was not present and we complained about it twice and they said there was nothing they could do. We asked about another room and they could not accomodate us, stating they were full, and all rooms had the The pool was reported to be closed for 2 of the 4 days and nights we stayed, but it was closed to us all of them in actuality and they had no response as to why the time closed was expanded.||My wife asked to speak to the manager and they said he would be in the next day and would call her. She awaited the call, called him instead, but they said he was at Captain Hirams down the street (a sister company hotel) and she went there to meet him. They could not find him, they did not know where he was.||On checkout, they would not provide a checkout bill or receipt. We asked why and they said it was booked through a 3rd party (which was incorrect to our knowledge). We booked through the Best Western website and they said that because my wife called to verify with someone "onsite" to ask about getting a room with an "Ocean view", "a room with a balcony" and a King bed suite, she was transferred to a 3rd party (maybe "Central Reservations"?) It was certainly a "bait and switch" as we booked direct through Best Western, only to be informed we technically did not. The staff at the front desk would not put my BW member number in to get points, since "it was a pre-pay". I said I thought that many reservations are prepay and do not tend to invalidate your ability to collect points. She did not claim to know. Very frustrating an we had the worst experiences imaginable.||It gets worse, though. At 2:43am on the 2nd night of our stay, the building shook and shook with loud machinery noises. We were concerned for our safety as were others we spoke to that morning. We called down to the front desk to hear it ring unanswered. My wife dressed and went downstairs to ask what was going on. The attendant was on her cell phone browsing at the door entrance to their office, their phone ringing. My wife asked what was the noise and shaking of the building and she stated they are paving. Staff there threatened to call the police to have my wife escorted away for being upset. Aweful.
Small and quaint hotel. Staff very friendly and the location is central to some nice places to eat. Breakfast was nice and the hostesses were helpful and friendly. I was able to relax even though I was there to attend a wedding! Well definitely think about here for a quick get away!
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