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Baum's Service Center Info
Amenities
Offerings
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Oil change
Amenities
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Mechanic
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best WLM Reviews
They are so rude I was on hold for an hour when I was trying to find out if my car was there my insurance had to get involved and called them. They were rude to her and she even said that she was on hold for a while about getting the car back. I will not be coming here again. I won’t even recommend other people coming here again they need better attitudes and they need to answer their phone.
I was 3rd in line but still got out if there pretty quick. Multiple people able to inspect caters helps alot. Thanks for good fast service!
I put 1 star, because you can't put 0. we returned the car 2 weeks ago due to problems with the key. Then we were told that the car was ready the next day. As a result, they were told every day that it would be ready the next day and they would call, but they NEVER called back. Each time they told that they were ordering additional parts, even though they should have ordered all the parts after the first diagnosis. when the car was ready, they didn't even call us, we found out about it when we came to them. we paid 700 dollars. Received the car in a terrible condition. bad attitude towards customers, bad service. my experience here was terrible.
Very disorganized. I say that because it took 5.5 hrs to get my car inspected. We arrived at 10:12 am. After 1 hr I told them I'm gonna run to get coffee. ( There was no coffee in lobby) it was very cold Jan 2. My feet frozen with boots and socks. They informed my husband there were 2 cars ahead of me. After 15 min. My husband calls says where are you they're ready. Turns out 1 person cancelled. I'm 2 blocks away. I pull up as the worker is getting another car. He continues knowing I'm next, telling me to move my car out of the way. So I say to myself, well I'll wait since I wasn't there. He looks at me nastily. I wait and wait, urging my husband to find out what's happening. I see people who were there after me walking out 1 by 1. Finally 4 hrs later my SUV is getting serviced. I'm furious. I am looking through the window. I say I am never visiting this place ever ever again. To my surprise the owner heard me and asked what's wrong. I tell him and he confers with the receptionist she tells them I missed my go. I explain that others behind me were placed in front of me. They said no it wasn't. The owner Mr Baum tells me, this is 4 1/2 hrs later that I'm impatient. I should have been after the car that went before me or taken since I arrived while he was just in the moment. My husband beckons me to be calm. I walk outside in 12 degree weather to keep from going off on a nice old man (owner) who obviously has lost control of the organization of his staff and business. Another 2 ladies walks out that had arrived 3 hrs later than me with their cars completed. One was cursing due to rejection having to purchase tires. In the meantime my car is still sitting in the garage completed but can't be moved because behind my car was another car taken apart, so I had to wait while that one was put back together first. That same tall mechanic gave me the evil eye (scary, creepy) the whole time knowing my disappointment. They never apologized for putting at least 6 before me, Mr Baum Sr never asked how long I'd been waiting or checked in to see what happened, obviously I'm thinking the Rejection was because I complained, and the mechanic never spoke to my husband about the Rejection. Above all we never got an apology for the obvious horrible service we received. They ruined my day off due to negligence. They act like they're doing you a favor. Wow. Not good. I work for a transportation Dept. The director and staff tells me no you didn't go there, and shared his paint job experience. Not good. It's funny you never know who you're dealing with. Baum's need to step up there game if they want to be around for another 40 yrs.
Good work but parking is crazy and there customer service skills sucks
Consumer beware!. My daughter had a state inspection done here. The vehicle had just completed a complete service done by a Dodge dealership. All recommended service was up to date. Baum Auto Repair failed the vehicle due to stating it needed new engine mounts. They were just inspected by the Dodge dealership and were serviceable. I had her take it to another location and asked to specifically inspect them as they were noted as a failure. The new inspection revealed there was no problem with the engine mounts and the vehicle passed the state inspection. Recommend you a
seek an honest auto repair establishment.
I would put zero if I could, they stole my car title. One of the employees lied to me stating he was the manager when he wasn’t. They kept giving me the run around trying to protect their employee. My car was in an accident and I was new to Virginia. They completely took advantage and were just terrible. Thankfully I got help from my car insurance and the police.
Terrible customer service! My vehicle got towed by their towing service and I noticed a dent/huge scratch on the lower right side of the car. I notified the tow truck driver and the 'Ceo' that something needed to be done about it and neither of them wanted to take ownership of the situation and provide us with any type of information so that we can receive payment from them later on. Eventually, after calling the police they agreed to give us a contact number/ information. They are ridiculously irresponsible and should not be in service!
Quick Facts About Baum's Service Center
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | 08:00 AM - 01:00 PM |
| Sunday | Closed |
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