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Barnes & Noble Info
Amenities
Service options
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Curbside pickup
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In-store pickup
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Planning
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Quick visit
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
Barnes and Nobles is amazing!! The book selection is very nice!! The workers are always kind and helpful! The coffee is always good!! it’s also very nice in there also it’s a good place for kids! They have a great train station and other toys, my son loves it!! All in all it’s a great place and I recommend it if you’re looking for a place to relax!
Wow! My experience at Barnes and Noble in Crocker Park was absolutely fantastic! Mannon's exceptional service made my visit truly memorable. Not only did she effortlessly guide me to the book I was looking for with a warm smile, but she also went above and beyond by recommending another amazing read that I ended up purchasing. Her knowledge and friendliness truly made my day. This store is definitely my go-to for all my literary needs!
Customer service was great but it’s a shame that all African American author books have to be ordered. They only carry a handful of our authors in store. They use to have a separate section with just African American author’s but once they removed the section the books went too. It would be nice to be able to go to the store sometimes instead of having to order the books.
My husband is disabled full time wheelchair and the website said it was handicap accessible. It is not accessible unless you have kind people around you. He needed to use the restroom. The bathroom door has a handle that you had to turn and push which he couldn't reach because of the distance. If he would have gotten in he would have needed someone to open up from the inside. Handicap accessible should have handicap push buttons to open the door. Especially for a well known store in a wealthy community. There wasn't enough space either to go in between the tables.
Didn't stay long because maneuvering the store was tough.
I enjoyed the books. However , I take a bit of time in the bathroom to go to the restroom. And have medical problems. And was rushed by employees to hurry up while being accommodated by friends this afternoon. Was very displeased with the service from those employees. Manager was very kind and handled everything well when I made a customer complaint. I just feel employees should be more considerate of those with problems such as mine. Good books, but poor customer service OTHER than the manager.
I love Barnes and Noble so much! The employees are very friendly and helpful. It's one of my favorite places to be, whether it's to buy books or just to hang out at Starbucks. Speaking of, all of the Starbucks employees are so so kind and very good at making drinks! This strawberry refresher is just what I needed! ????
-Ace at Journeys :)
At my dad’s request, On Christmas Eve, I went to pick up 3 gift cards because our kids love shopping at B&N. He gave me cash and I paid for them with that cash. At the register, the cashier signed me up for the rewards account, I bought a few gifts and also paid for the gift cards. A few days later, my kids came to use their GCs and cash at the store. We rang the stuff and the cards were shockingly empty. I didn’t have the receipt any longer and I got increasingly livid at how dismissive the cashier and the next in line manager were at my explanation. They were increasingly annoyed at my ask to check the cameras or ask about the possibility of me having been scammed or if they can check their records for a cash overage that day. Finally, one of them mentioned the store manager and I was clearly upset, I said I was going nowhere until spoke to the store manager. The kids were clearly disappointed. The store manager came after some 10-15 minutes. Despite my idiocy of not saving a paper receipt, assuming my transaction would be saved through my brand spanking new rewards account, the store manager graciously took down transaction date and time information to go check the cameras. Although I’ll never really know what she looked for or actually found on the records, she came through with restoring our faith in the brand and the store. I’m still disappointed that I had to go through 2 Poor to average cashiers and maybe even a manager, for someone to treat me like a customer in real distress and need. Our kids are happy and things were turned around for them to continue to enjoy the store and brand.
I visited this store on Friday. Katie, the senior bookseller and Manager on Duty was seriously the nicest person I’d run into all week. Her warm compassion on an extremely cold day really touched me.
Quick Facts About Barnes & Noble
Today
Opening Hours
| Monday | 09:00 AM - 09:00 PM |
|---|---|
| Tuesday | 09:00 AM - 09:00 PM |
| Wednesday | 09:00 AM - 09:00 PM |
| Thursday | 09:00 AM - 09:00 PM |
| Friday | 09:00 AM - 09:00 PM |
| Saturday | 09:00 AM - 09:00 PM |
| Sunday | 10:00 AM - 07:00 PM |
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