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Xpress Auto Care Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Oil change
Amenities
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Mechanic
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best WLM Reviews
This place is OK at best. I went in for an oil change. Noticed my car was starting to run and sound funny. I was aware it was the water pump. I asked them to change it. My car got worse. Took it back the same day. Now I'm being told it's the radiator and it has to be flushed blah, blah, blah.. needless to say a $50. Oil chang turned into an $800 job. Remember it's there duty to rob us. Just like the dealerships!
First- I wish I could give them a negative 5 stars. These guys are so disrespectful and untrustworthy, they should be closed down. I've been waiting for a debit refund for days and when i called them, they claim my bank is holding the money. how would they know that? exactly. DO YOURSELF A FAVOR. DONT GO THERE. FIND ANOTHER PLACE. I WILL BE DISPUTING THE CHANRGE.
I brought my 2014 Chevy Malibu to this place because it was over heating, they advised me I had an oil leak got that fix they said my motor was good and no longer running hot. Picked my car up was still running hot took it back up there so they can fix the issue my car sat up there for a month for over heating!!! They kept acting like they didn’t know what the issue was kept saying it was my engine and it would be $3000 for a new one after they already told me my motor is good. Then when me and my hubby go up there he stated he was referring to another car which is the same model and we spoke to the actual mechanic they said was working on my car and he stated my motor was good. Instead of the MECHANICS diagnosing the car to see what the problem is I had to tell them what they should change i brought the parts which was a water coolant outlet and a water pump. They NEVER reached out to me I ALWAYS had to reach out. After they claim they replaced parts and car still running hot they said it was nothing else they could do but change the engine. I went up there to get my car towed somewhere else to get looked at and once I got to Xpress Auto to pay what I thought they did they kept tryna convince me to leave my car and get an engine saying any other mechanics is going say the same thing. I had my car towed to Marpena on Nebraska and Hillsborough advised them my car was running hot tow truck dropped it off after they was closed Monday evening 03/11/24 called Tuesday morning 03/12/24 about round 9:30am my car was complete and NO LONGER running hot. XpressAuto really tried to G me out of $3000 and didn’t even replace my parts because Marpena Autos had to do the same thing XpressAuto supposedly had already did SMFH!!!
Amazing staff, amazing people to trust with your vehicle. These guys here are trustworthy and work hard to make sure you leave fully satisfied and fully prepared to take on anything. Love coming here! 10/10 recommend
On 10/11/2023 I went into the shop for an oil change and to check why my car was having issues when I turned it on. My battery was tested as well as my alternator and I was told that both of them were in great condition and that's according to their testing would need a new starter. I paid $43 for the oil change and an additional $407 for the new starter. Before leaving the shop I waved the manager over to explain to him that my car was now starting worse than it was prior to me bringing it in. He insisted on telling me about a lifetime warranty on the starter and refused to go back and check his work. The auto shop was closing, so had no choice but to leave.
The very next day On 10/12 around 7 AM
When I tried to start my car, it would not turn on. I called the shop and they asked me to bring it back in. Upon my arrival they brought out their testing machines to show me that now the same battery from the day before was completely drained and they refused to take any responsibility for what had happened. I've believe that I have been severely ripped off and would like a full refund. I had to go out and purchase a brand new battery for $200. They were very rude and basically took zero responsibility, but had no problem taking all of my money. The manager needs to be replaced.
Have been going to this place for many years for oil changes and sometimes minor repairs. No complaints. Today, they quoted me for a tune for 199.99 and a sensor change for 189.99.
I agreed to the sensor change but denied the tune-up job because i just had it done. After they completed the sensor work, the car is still vibrating. They insisted on the tune-up, so I agreed. The owner now said $699 for the tune-up. This is robbery at its very best. I referred many friends to this place, but as of today, no more. They lost my trust forever. I will report their lack of competence and responsibility to the BBB as well as social media to alert future customers.
Great service, services was very well priced. Not overly expensive! I highly recommend
After waiting 3 hours to change 3 used tires and an alignment, I find out that they sold me 2 tires that have been plugged and did not show or disclose it beforehand. After talking with the manager, he refused to do anything about it, not a cent back.
Shady business practices. Long waits, higher than average prices, do yourself a favor and chose somewhere else. You're likely to get scammed here.
Quick Facts About Xpress Auto Care
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
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| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | 09:00 AM - 03:00 PM |
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