The Lounge Info
Amenities
Service options
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Outdoor seating
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Dine-in
Highlights
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Bar games
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Great cocktails
Accessibility
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Wheelchair-accessible entrance
Offerings
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Alcohol
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Beer
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Cocktails
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Spirits
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Wine
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Best WLM Reviews
Went there this evening (Saturday) with my best friend and his guide dog for the karaoke ,we loved it everyone was so friendly the place itself was lovely and all the staff so nice we will definitely be back x
Bar overlooks the sea. Nicely decorated and atmosphere is good. However when we visited the tables were dirty and staff flustered. We of ordered food and it took ages to arrive and was overcooked and a pizza burnt round edges.
The doors to the balcony are open in summer but the tables next to them will have to contend with smokers who stand close to your table when it's busy
Drinks selection ok. ££ in price. Probably nicer when not so busy. Good place for younger adults on night out.
The Lounge is a local American themed bar with karaoke, darts, pool, Sky Sports ... Massive projection screen, free jukebox, quiz and fruit machine. Great prices and Amazing friendly staff. Happy Hour from 4-6 pm Everyday.
I am afraid it's just one star, my partner's beer glass had pink lipstick on it and when he went back to tell them they told him it wasn't like that when they gave him it! I didn't see him wearing pink lipstick and then when I looked my glass was also dirty too, I can't explain what with, but it wasn't good. Shame as prices were decent and it has a nice view of the sea!
We was told it would be a 1 hour wait for food, after 1 hour 10 mins I decided to simply get a update, I was greeted by a young girl, blonde hair & glasses on, she had a right attitude towards me, told me it had only been 40 mins.
I had a text from the bank to say I had paid on my card confirming time.
I was then totally blanked and she walked away serving other customers.
We was then served a burnt dried chicken burger instead of a louisiana burger but by this point it had taken that long we was due back on coach within the hour and hadnt seen any on brilington yet.
I only wanted a update not a confrontation
Great family bar warm welcome always
A good place to visit on the way home. Friendly atmosphere and happy atmosphere.
very nice friendly staff very helpful lovely food nice looking pub/ restaurant ordered the loaded fries burger also came with chips onion rings salad presented very nicely on a board top marks
Quick Facts About The Lounge
The Lounge place has a number of strengths based on the comments provided. Firstly, the atmosphere is described as friendly and welcoming. Customers appreciate the warm welcome and the overall ambiance of the place. The fact that it is a family bar also adds to its appeal, making it suitable for different age groups.
Another strength highlighted is the location of the bar, with the bar overlooking the sea. This provides a beautiful view for customers to enjoy while having their drinks or food. The presence of a balcony further enhances this advantage, allowing customers to fully appreciate the surroundings.
Additionally, The Lounge offers a variety of entertainment options such as karaoke, darts, pool, Sky Sports, a massive projection screen, a free jukebox, quizzes, and a fruit machine. This diverse range of activities appeals to different interests and ensures that there is something for everyone.
The bar also receives positive feedback for its prices. Customers mention that the prices are decent and reasonable, making it an affordable option for a night out. This affordability could attract a larger customer base, including younger adults who may be looking for a place to spend their evenings.
Several comments mention the friendly and helpful staff at The Lounge. This is seen as a significant strength as it contributes to the overall positive experience of customers. Friendly staff can make customers feel comfortable and encourage them to return.
While there are notable strengths, there are also a few weaknesses that can be identified from the comments. One negative aspect mentioned is the cleanliness of the tables. Customers report that the tables were dirty during their visit. This gives the impression that the establishment lacks attention to detail and cleanliness.
Some customers also mention issues with the quality of the food. There are complaints about long waiting times for food orders, overcooked or burnt pizzas, and incorrect orders. These comments indicate that the kitchen may be struggling to handle the volume of customers and maintain food quality consistently.
Another weakness mentioned is the presence of smokers close to the tables. Customers complain that when the balcony doors are open, smokers standing nearby can interfere with their dining experience. This could be off-putting for non-smoking customers and may result in them choosing not to visit during busy periods.
Lastly, one comment mentions a negative experience with a member of staff. The customer reports being met with attitude and being given incorrect information about the waiting time for food. This suggests that there may be some issues with staff training and customer service.
In conclusion, The Lounge place has several strengths, including a friendly atmosphere, a beautiful view, a variety of entertainment options, reasonable prices, and friendly staff. However, there are some weaknesses related to cleanliness, food quality and waiting times, the proximity of smokers to certain tables, and occasional issues with customer service. These weaknesses highlight areas where The Lounge could improve to enhance the overall customer experience.
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