The Bean And Vine

+44 7311 655550

5 Market Pl, Newark NG24 1DU United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Bean And Vine

The Bean And Vine has received mostly positive comments regarding their food, service, and ambiance. Customers have praised the cafe for its delicious food, speedy service, and attractive presentation. The Yorkshire Wrap and Sunday roast in a Yorkshire pudding have been specifically mentioned as tasty options. The cafe is also said to have a good position in Newark Market Square and offers a cozy and friendly atmosphere. Additionally, the coffee is consistently praised as being yummy and of good quality. The friendly staff and good outside space have also been highlighted as strengths of the cafe.

However, there are some weaknesses that have been noted in the comments. One customer mentioned that the cafe does not offer healthy options for breakfast, indicating a limited menu selection. Another customer expressed concern about the cleanliness of the staff and the lack of sanitization practices. They mentioned that staff members were not wearing face masks and that cleaning was done with a cloth without the use of sanitizing spray. Furthermore, they observed that multiple tables were cleaned with the same cloth, suggesting a lack of hygiene practices. This could be seen as a weakness for customers who prioritize cleanliness and safety in their dining experience.

One negative comment stands out, where a customer expressed disappointment in the way their complaint was handled. They mentioned that the cafe did not respond to their feedback, which they had given privately, and that the customer service was lacking. The main concern was the curdled soya latte, which was not properly addressed by the staff. The customer felt that their complaint was dismissed without an apology and that the staff showed a lack of food knowledge. They also mentioned that they were not offered an alternative and had to pay for a drink they couldn't finish. This negative experience could be seen as a weakness in terms of customer relations and handling complaints. However, the customer did note that the cake was good, which could be seen as a positive aspect.

In summary, The Bean And Vine has strengths in terms of food quality, speedy service, attractive presentation, and a friendly atmosphere. However, there are weaknesses in terms of limited menu options, cleanliness practices, and customer service response to complaints. These weaknesses should be addressed by the cafe in order to improve and provide a better overall dining experience for their customers.

Best KBFKR Reviews

A great little cafe!! Not bad prices and absolutely wonderful food. The service was speedy and the presentation was on point. We will definitely be coming back.

I visited here for a coffee and a snack, ended up with a coffee and a Yorkshire Wrap. Sunday roast in a Yorkshire pudding. Delicious! A decent size as well. Excellent service and brought out very quickly. A super place for a lunchtime bite.

Good position in Newark market Square. Food ok. Simple menu with no healthy options for breakfast. Staff cleaning could be better as no staff wearing face masks and cleaning the tables was just done with a cloth and no sanitising spray. Multiple tables cleaned with the same cloth and not single use.

Great for a breakfast in Newark, cosy, friendly, great coffee, recommended

Good coffee.

Friendly staff.

Good outside space

I don't like to publicly make a complaint unless I have to but the establishment has not bothered to respond to my feedback given privately. On entering the cafe I was immediately told you weren't serving hot food, which whilst wasn't the best welcome, was at least informativeI Thereafter good customer service was generally lacking unfortunately. The main concern came when I realised my soya latte was curdled and I approached the staff to advise this. The complaint was handled poorly, not even a simple apology was offered. The comment, well "the milk has an 8 month expiry date" showed a lack of food knowledge and was irrelevant. The lack of proper response to my feedback made for quite an embarrassing experience and I would be disappointed with my staff's performance if they treated my customers concern as inadequately. I paid in full despite not being able to finish my coffee, as I wasn't offered an alternative. I hope that this is just a staff training issue and can be resolved so any future problems your customers experience can be handled better and appropriately. I am not asking for a refund, but a simple apology, would have been appreciated as I know that mistakes happen. It's how it's handled is the key. On a positive note, the cake was good.

Yummy coffee, warm and friendly.

It was a great food and drink I will come back again soon from NOEL SMALLEY