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Thai Palace Info
Amenities
Service options
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
Crowd
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Groups
Payments
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Credit cards
Children
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Good for kids
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High chairs
Best WLM Reviews
I debated if I should post this or not but I always want to see a business succeed and if no one gives honest feedback they can never improve so here we go.
The restaurant was clean and the decor was nice, however, the food was only so so and the service could have been better.
My wife and I ordered some crispy spring rolls as an appetizer. My wife asked for them by their name "crispy spring rolls" and even pointed to the menu to the actual item when ordering. Since this is a Thai restaurant I asked for some fish sauce for the spring rolls. The waiter looked at me as if he did not know what I was talking about.
I have been to plenty of Thai places and even if fish sauce is not on the condiment list, they seem to always have it as it's a common ingredient.
Anyhow the waiter had no idea what I was talking about..so ok, no big deal, but I did ask if he could ask the kitchen if they had any. He ended up just walking away. Never heard about it again.
Springrolls came to table and our crispy spring rolls ended being the fresh springrolls. We both politely told the waiter we ordered the crispy ones and he said, sorry but you ordered these and I have already brought them so I have to charge you for them.
He then said most people when they order springrolls they say "Crispy".
Our jaws dropped a little and my wife began to say something but I cut her off and smiled and told the waiter, "OK, no big deal, we will pay for them" as the waiter seemed to be in a bad mood at this point (likely still confused about fish sauce request) and I was a little concerned about retribution as it already seemed like we were off on the wrong foot with him.
I ordered the volcano shrimp with carrots and cabbage. It comes with a side of fried rice.
When it came to the table I saw the shrimp were the breaded kind, like the frozen prebreaded ones you get when you order fried shrimp at Lamberts.
We did get the crispy springrolls and they were only Ok.
The sauce for the shrimp was a Thia sweet chili sauce that unfortunately lacked taste and seemed like it came from a bottle off the grocery store shelf.
The fried rice was the kind you typically find on a cheap Chinese buffet. It was rice but definitely not fried, it had no taste and was gummy. It seemed to have been steamed and had never seen a wok. Yuck.
When we were done, the waiter did not bother to bring a ticket or come to our table to check on us. I waited for a good while and ended up going up to the counter to pay. I saw no other customer's doing this but can not be certain if this was normal or not.
Sorry Thai Palace but we won't be coming back. I hope this helps you in improving both your service and food.
We had seen this little place a few times and finally tried it for lunch. We are more than pleasantly surprised. The atmosphere is relaxed, lots of textures and colors and a nice feeling overall. Our waitress was so super sweet, attentive, kind and happy ????. Now, the food..sooooo good! We were so stuffed! Excellent flavors, great portions, zero complaints. You can cut the steak with a fork and the veggies underneath still have just the right little snap to them.
We will definitely be back, with family joining ????
Don’t get me wrong. The food here is really good. The curry’s, Pad Thai, and Bangkok Chicken were all good choices. But the highlight of this place according to my two teenage daughters is the young man who very professionally runs the table service at this restaurant. Not only is he professional and very efficient, but according to my daughters “ he’s kind of cute too.” I’m guessing we’ll be back.. ????
Imagine you are going to a family members house. They are known for not being able to cook. They decide they will make thai food for the first time, and its inedible. They decide to still serve the inedible food to their guests.
This is how we would describe this restaurant.
They have no business being in a restaurant business.
The Pad Thai was a mushy noodle dish with the flavor of noodle water and a Mccormick type packet seasoning.
The Vegetable stir fry was a perfect blend of a green giant type FROZEN mix with a watery flavorless base.
The complimentary chicken rice soup... served with a teaspoon was the perfect blend of tap water and rice WITHOUT the seasoning, garlic, cilantro flavor.
Our tea and water tasted like bleach.
We did not eat the food. We would not recommend anyone eating the food.
Instead of apologizing and ending this dreadful lunch, the server asked for feedback and then proceeded to argue with us about the authenticity of the soup.
We gladly paid the bill and left. Left the establishment and the food on the table.
Time will tell....
Terrible customer service
Terrible food
Terrible experience
Food was temperature hot, good spicy and delicious. It compares well with similar dishes we have had in Thailand. The staff was very kind and attentive. We ordered Medium Green Curry 4/5 spicy which was ample and great tasting with the spice building toward the end. Also Fried Flat Noodles also 4/5 spicy, which were just very delicious. Finally a Large order of Tom Yum Goong which was perfect with a great amount of shrimp.
We chose this place because it was close to our hotel. We hit the jackpot! The owner and employees are kind and attentive. The food is amazing! Fresh, flavorful and filling.
Our dinner included Tom Yum, green curry and drunken noodles.
Very authentic flavors and a good level of spice.
Highly recommend and will be back when we visit Springfield again.
This place ROCKS!! Super good food, fair price, very nice atmosphere, the entire place was super clean and nice, including the bathrooms, and the workers were very friendly.
We go to the AMC theater (right behind here) every Tuesday for date night because tickets are half off. We’ll probably come and eat here all the time now before seeing a movie.
Magic noodles are amazing! Customize your spice level & pick your protein. Perfect blend of sweet, spicy, and creamy.
Quick Facts About Thai Palace
Today
Opening Hours
| Monday | 11:00 AM - 09:00 PM |
|---|---|
| Tuesday | 11:00 AM - 09:00 PM |
| Wednesday | 11:00 AM - 09:00 PM |
| Thursday | 11:00 AM - 09:00 PM |
| Friday | 11:00 AM - 09:00 PM |
| Saturday | 11:00 AM - 09:00 PM |
| Sunday | Closed |
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2. Esso