Quick Facts About Softloft Spa, Lash Extension, Facials, Nails, Brazilian Wax, makeup
Strengths of Softloft Spa:
1. Clean and stylish salon: The salon is described as clean and stylish, which creates a pleasant and inviting atmosphere for customers.
2. Professional and friendly staff: Customers mentioned that the staff, including the chief and the manager, were professional, friendly, and knowledgeable about the services offered.
3. Excellent equipment: The salon is equipped with high-quality equipment, as mentioned in the comment about laser hair removal. This demonstrates a commitment to providing effective and efficient treatments.
4. Good customer service: The front desk staff received positive feedback for being personable, helpful, and knowledgeable about the services and pricing. This shows that they prioritize customer satisfaction.
5. Skilled technicians: The chief and the manager are praised for their exceptional talent and expertise in their respective areas of specialization, such as laser hair removal and skin treatments.
6. Relaxing and calming atmosphere: The comment about the facial experience emphasizes the relaxation and calmness provided during the treatment. This suggests that Softloft Spa creates a soothing environment for their customers.
7. Easy appointment scheduling: Customers mentioned that scheduling appointments at Softloft Spa was a breeze, indicating a convenient and efficient system.
Weaknesses of Softloft Spa:
1. Inconsistent communication: The customer mentioned difficulties in getting a response to their text messages and inquiries, which can lead to frustration and inconvenience for customers.
2. Long wait times: The customer experienced long wait times for their nail appointment, even though they had initially made an appointment through text message. This can be seen as a lack of organization and efficiency in managing appointments.
3. Inadequate nail drying area: The lack of a dedicated section for customers to sit and dry their nails was mentioned as a drawback. This inconvenience for customers may be tiring for the nail technician who has to manually hold a fan to dry the nails.
4. Concerning bathroom condition: The presence of an open shaft above the toilet covered with cardboard boxes was mentioned as weird and concerning, potentially creating a negative perception of the salon's cleanliness and hygiene standards.
5. Short-staffed: The customer acknowledged that businesses are short-staffed in general, but expressed disappointment as they had specifically wanted to make an appointment to avoid long wait times. This suggests that Softloft Spa may need to address their staffing issues to better manage customer expectations.
6. Use of dish soap in pedicure water: The use of dawn dish liquid soap in the water during pedicures was seen as a negative aspect by the customer. The lack of knowledge from the nail technician about why it was used raises questions about the salon's practices and product choices.
Overall, Softloft Spa has several strengths, including a clean and stylish salon, professional and friendly staff, excellent equipment, and good customer service. However, there are some weaknesses such as inconsistent communication, long wait times, inadequate nail drying area, concerns about bathroom conditions, being short-staffed, and the use of dish soap in pedicure water. Addressing these weaknesses and improving on them can help enhance the overall customer experience at Softloft Spa.
Best KBFKR Reviews
I saw the Soft Loft Spa on Instagram and I was excited to visit them as they were advertised as a black owned woman owned business. I visited this business mid August 2022. I sent a text message to the number listed as requested to make an appointment. 30 minutes later a representative told me to just walk in. I sent them another text message to inquire if they accepted cards. No reply. Upon walking into the salon, you immediately notice the décor which was beautiful. There were only 3 people doing customers nails. The owner informed us it would be an hour wait. I walked around the neighborhood to waste some time. By the time we arrived back to the salon, the owner was done with her customer and was available but we ended up waiting an additional 30 minutes. By the time another nail tech was available she went to the store and when she arrived back, she said she would be right with us. Another customer ended up coming into the shop for lashes and she ended up taking care of her. By then we were ready to leave and of course they were ready for us. Well one of us, we got our pedicures done one at a time. The nail tech was really friendly. What I didn’t like was dawn dish liquid soap being put into the water. When we asked why dawn was being used the nail tech didn’t know and stated the owner provides it. I didn’t like there was no section to sit and dry your nails either, the nail tech literally had to hold the fan over our feet to dry them. I know this must have been very tiring for her. The bathroom above the toilet was like an open shaft covered with cardboard boxes. Thought that was weird and concerning. I understand every business is short staffed right now, that was my reason for wanting to make an appointment. The positive thing is the salon accepts cash and card. I can’t think of anything else to say about this place. I almost feel like what’s portrayed on social media is a fraud or maybe I caught them on a bad day but I will not return. I was very disappointed with the service at this place and I can honestly say I will not be returning.
The chief was just fabulous! She was very professional/friendly and she did a fantastic job doing my full-leg laser hair removal. This salon is clean, stylish, and has excellent equipment. The chief did a fantastic job explaining the entire procedure to me as well as what to expect next. My legs look great and there's absolutely no pain. I'll be returning for another laser session next month with The chief.
I've been a client since July 2018 and my skin has never looked better. I receive compliments from clients and colleagues alike on my skin and I owe it all to the manager. She's patient and always gentle with extractions and microdermabrasion and she gives me good advice on how to keep my skin at its optimal health. I recommend her to everyone, she's truly an exceptional talent.
Always happy to see faces when I come in. She is so personable and so helpful - really knowledgeable about all the services and pricing. By far the best person I’ve worked with at the desk over the years. She is not only the sweetest and makes you feel comfortable, she always knows where you need the most help without you telling her! Love these ladies!
Very cool Jessica This is the second time I visit this place. This time I brought my sister and daughter! The service continues to be great! I have also recommended them to several other people. It was a little busier this sunday but the service was still great! I will continue to get my nails done here.
Everything was perfect! I used one of the deals for the holidays and came in on Christmas Eve morning. From the first phone call to checking in to when I left the woman a the front desk was so kind and helpful. The crew gave me one of the best massages I've ever had. I immediately purchased a three-pack.
Softloft Spa is hands down the best!! I've been getting Brazilians with Simone for almost 2 years and I have nothing but good things to say about her and the experience. Simone is so amazing and so gentle. I naturally always freak out in my head but when the process is over I forget about all that. So glad I was recommended to see Simone. I'm never turning back.
When I did my first-ever facial at Softloft Spa, the employees were so nice and Evelynn did an amazing job taking me step-by-step during my facial since it was my first time. The facial was so relaxing and calm, I completely recommend this place. It is also a Medi-Spa which I think is pretty important information. Scheduling my appointments is also such a breeze! You cannot go wrong when you go to the Softloft Spa.
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Softloft Spa, Lash Extension, Facials, Nails, Brazilian Wax, makeup Info
Amenities
From the business
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Identifies as Black-owned
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Identifies as women-owned
Health & safety
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Appointment required
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Mask required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 07:00 PM |
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