Perfect Nails

+1 860-801-6939

589 Hartford Rd, New Britain, CT 06053 United States of America

Open Today: -

Perfect Nails Info

589 Hartford Rd, New Britain, CT 06053 United States of America
+1 860-801-6939
[email protected]

Amenities

Health & safety

Mask required
Temperature check required
Staff wear masks
Staff get temperature checks
Staff required to disinfect surfaces between visits

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

Restroom

Planning

Appointments recommended

Best WLM Reviews

I got my nails done by Ni. Absolutely will be returning. Ni was so kind, has a strong attention to detail and has an overall welcoming presence.

Had an issue at first with the outcome of my nails. Upon bringing it to their attention, they were nice and reasonable enough to completely fix every single nail. As well as upgraded my polish free of charge, and make them even more special for me.

Took their time to make sure that my nails came out even better than expected. While also making sure I was comfortable, despite the initial circumstances. Very professional and clean. I will definitely be going back to them. :)

today i went here for the first time and got a pedicure by emily, she was AMAZING! i got exactly what i wanted and she was very punctual i felt so good afterward! this is my new spot(:

Customer service is great! I love the atmosphere and the openness. I normally have to take my son with me so it being such a big room and kid friendly makes things so much easier.

They did my nails beautifully. The staff was very nice. Prices were right.

Called and made an appointment for the same day! Cindy did a wonderful job and I love how my nails came out. The salon was clean and well run.

I got my nails done at perfect nails for the first time. The staff was very nice and the place was clean. Book with Emily she is polite and does a wonderful job on your nails!

This nail salon is very clean and everyone that works there is welcoming and friendly. I always ask for Cindy because she does such a great job. Would highly recommend. It's the only place I will go to get my nails done

Quick Facts About Perfect Nails

Perfect Nails Place, as indicated by the comments, has several strengths that contribute to a positive customer experience. One of its main strengths is the competent and friendly staff. Customers mentioned multiple nail technicians by name (Ni, Emily, Cindy) who provided excellent service and showed strong attention to detail. This indicates that the personnel at Perfect Nails Place are skilled in their work and are able to satisfy their customers' desires. The polite and welcoming attitude of the staff members also contribute to creating a positive atmosphere within the salon.

Furthermore, Perfect Nails Place seems to have a strong commitment to customer satisfaction. When a customer expressed dissatisfaction with the outcome of their nails, the salon was quick to rectify the issue by completely fixing every single nail free of charge. This level of customer service is commendable and demonstrates the salon's willingness to go above and beyond to ensure their customers are happy. Additionally, the salon upgraded the customer's polish, making them feel special and appreciated. This commitment to addressing and resolving customer concerns is a valuable strength that contributes to building customer loyalty.

Another strength of Perfect Nails Place is the cleanliness of the salon. Multiple customers commented on the cleanliness of the salon, indicating that it is well-maintained and hygienic. A clean salon is important for both the health and safety of the customers and the overall professionalism of the establishment. The emphasis on cleanliness shows that Perfect Nails Place takes hygiene seriously and prioritizes the well-being of their customers.

Additionally, Perfect Nails Place offers convenient and flexible appointment options, which is another strength of the salon. One customer mentioned being able to schedule a same-day appointment, reflecting the salon's ability to accommodate last-minute requests. This flexibility in scheduling is a valuable asset, particularly for customers who may have tight schedules or unexpected events that require immediate attention. It shows that the salon is responsive to the needs and preferences of their clients.

Perfect Nails Place also appears to be welcoming to families, as one comment mentioned the spaciousness of the salon and its kid-friendly environment. This inclusivity is a strength as it allows customers with children to feel more comfortable and at ease during their visit. Creating a space that caters to different types of customers helps to broaden the salon's customer base and attract a loyal clientele.

Despite the positive feedback, there are some potential weaknesses that could be addressed by Perfect Nails Place. First, it would be beneficial for the salon to have a more consistent and comprehensive training program for all its staff members to ensure a high level of quality service across the board. While the mentioned nail technicians were highly praised, it is important for the entire staff to meet those same standards consistently.

Another potential weakness is the lack of diversity in the comments. All comments refer to the nail technicians by name, indicating that they have become regular choices for their respective customers. While this loyalty is commendable, it would be advantageous for Perfect Nails Place to have a varied pool of highly skilled nail technicians to cater to a wider range of preferences and ensure that each customer is matched with a technician who can meet their specific needs.

In conclusion, Perfect Nails Place has numerous strengths that contribute to a positive customer experience. These strengths include an attentive and friendly staff, excellent customer service, cleanliness, flexible appointment options, and a family-friendly atmosphere. However, the salon could benefit from improving consistency across all staff members and diversifying its pool of highly skilled nail technicians to cater to a wider range of customer preferences. Overall, Perfect Nails Place seems to be a reputable salon that values its customers and strives to provide a satisfactory experience.