Golden Nails

+1 763-561-2088

5615 N Xerxes Ave, Brooklyn Center, MN 55430 United States of America

Open Today: -

Quick Facts About Golden Nails

Golden Nails place has received a mix of positive and negative comments. To analyze the strengths and weaknesses of this nail salon, we will break down these comments and evaluate how they impact the overall customer experience.

Starting with the strengths, one recurring theme in the comments is the friendliness of the staff. Many customers appreciate the welcoming and nice atmosphere they encounter at Golden Nails place. This positive customer service experience contributes to a more enjoyable visit and helps establish trust between the salon and its clients.

Another strength mentioned by multiple customers is the quality of the nail services provided. They mention that the technicians at Golden Nails place do a great job on nails, and the end results are neat and well-done. This consistency in delivering satisfactory nail services is crucial for building customer loyalty and positive word-of-mouth reputation.

The reasonable prices at Golden Nails place are also highlighted positively by some customers. According to their comments, the pricing is consistent, which indicates transparency and fairness towards the clients. Affordable prices can attract a wider range of customers and enhance the salon's appeal.

Moving on to the weaknesses, one frequent complaint is the lack of accountability and compensation for subpar service. A dissatisfied customer mentions that in their opinion, if a customer is not satisfied, there should be some form of compensation. This lack of accountability suggests that Golden Nails place might not have a clear policy in place for addressing customer grievances or offering resolutions. This weakness can lead to negative customer experiences and impact the salon's reputation.

Another weakness highlighted by a customer is the salon's unwillingness to accommodate an 8-year-old child. The customer felt offended and disappointed by this restriction, especially since the child would have been quietly occupied with their phone. Denying entry to a client's family member, especially a child, may create a negative perception of the salon's customer service and flexibility. This incident could discourage potential customers who wish to have a family-friendly salon experience.

Some customers have pointed out concerns related to hygiene and sanitation, particularly during the COVID-19 pandemic. One customer mentions that the salon's appearance looks run down and that the pedicure bowl was not sanitized before use. Additionally, the customer reported that the nail technician's tools did not appear sanitary. These concerns raise questions about the salon's commitment to maintaining a clean and safe environment for clients. Proper sanitation practices are essential, especially during these times, to ensure customer comfort and reduce health risks.

Furthermore, there are multiple negative comments about poor customer service, particularly during interactions with the salon staff. Customers have complained about the salon's unfriendliness, lack of COVID precautions, and disregard for customer concerns. These comments depict a negative image of the salon's staff and their ability to provide satisfactory customer service. Poor customer service can have a significant impact on a business's reputation, as customers often value friendly and attentive interactions.

Another weakness identified by a customer is the lack of value received for the price paid. They mentioned that they were charged $30 just for a color change, without receiving any additional services. This pricing discrepancy, coupled with a lack of added value, can leave customers feeling dissatisfied and may deter them from returning.

Finally, a severe weakness is the customer's claim that their nails fell off after receiving a full set at Golden Nails place. The customer alleges that the technician ignored their concerns and filed their nails too aggressively, leading to a bacterial infection. This incident illustrates a lack of attention to customer feedback and a failure to take responsibility for their actions. Such a serious consequence and poor handling of the situation can damage the salon's reputation and cause customers to seek services elsewhere.

In conclusion, Golden Nails place has several strengths, including a friendly and welcoming atmosphere, consistent quality nail services, and reasonable prices. However, the weaknesses identified include a lack of accountability and compensation, restrictions on bringing children, concerns about hygiene and sanitation, poor customer service, pricing discrepancies, and negligence leading to severe consequences. Addressing these weaknesses can help Golden Nails place improve customer satisfaction and enhance its reputation in the industry.

Best KBFKR Reviews

I love coming here. Everyone is so nice, and they do a great job on nails, and it don't take a long time. The prices are reasonable and consistent as well. Overall great nail salon!

I’m absolutely DISAPPOINTED in the lack of service rendered, especially paying $50.00 as we all work very hard for our money. Why is it that nail shops ARENT held accountable for their employees that don’t render the appropriate and having a satisfied customer. For some reason this doesn’t exist in there world (nail shops) I believe, just like any service if the customer isn’t satisfied, there should be some form of compensation.

I would never go here again. They told me that my 8 yr old son couldn't come in while my daughter got her nails done for her birthday because they have to do a head count. With a child that is going to be sitting there minding his business on his phone ? I asked so my son can't sit here? Where is he supposed to go if he can't be in here , this is MY SON. she apologized and told me to take him somewhere and come back. I will never recommend their services to anyone, that was not the first incident with them though, it was like the 2nd.

I normally get my nails done here because the are more decent then other places. However since Covid, the place looks a little bit more run down. The pedicure bowl wasn't wash or sanitinized before they directed me to the spot. The nail technician's tools didn't look sanitary. Plus she clip my toes in two spots that were sensitive and still procceed to keep clipping when I shook my foot a few times to indicate that it hurts. Overall, she cleaned up my foot pretty well but my 2 big toes are sore from her clipping too deep into my nail hence the reason for 3. Thank God I didn't bleed.

If you can pick anywhere else to go get mani pedi, I would. Even in desperate situation ( like breaking a nail) I still would pick anywhere BUT here. . If I was able to give a 0 I would. They didn’t mention on the phone that you can’t bring anyone due to Covid restrictions. Yet they had no Covid precautions set up or wearing masks. (Covid isn’t an excuse for poor performance in 2023) They weren’t friendly at all when entering then during the fill. Just bad costumer service in general.

My advice. Just don’t go here no matter what the circumstances are.

My nails and the color I had was not done right the paint job was horrible! I went in to change the color and was charged 30 dollars just to change the color! I did not receive a massage or nothing just a color change for 30 dollars! I enjoyed coming here but I won’t be back!

This place is terrible. I got a full set done there and the technician was so aggressive with the filing even after I told her several times that she was hurting me. They don’t listen to your concerns and ignore you when your trying to direct them about how you want your nails done. My nails ended up falling off and I contracted a bacteria because the technician filed so hard she created a hole between my mail bed and my mail. When I contacted them to let them know they took no accountability and told me that it’s supposed to happen and that it’s normal. They were very rude to me and they made no attempts to even try and resolve the bad service they provided me. Be aware of this place.

I highly recommend this nails salon, they are amazing , today was my first day doing my nails at this salon and it came out very neat and I love it so much. The Technician was Lynn. She did a amazing job. Will be coming back again.