Ellistown Fish & Chips

+44 1530 262901

214 Whitehill Rd, Ellistown, Coalville LE67 1EQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Ellistown Fish & Chips

Ellistown Fish & Chips has received a mix of positive and negative comments from customers, highlighting both strengths and weaknesses of the establishment.

One of the main strengths mentioned by multiple customers is the quality of the food. It is described as "absolutely gorgeous," "fresh and tasty," and "always nice." Customers appreciate that the fish is fresh and not too fishy tasting. The chips are also praised, with one customer even suggesting that the restaurant should not change the formula. Another positive aspect of the food is that the staff listens to how customers like things done when they place their orders, indicating a level of customization and attention to detail.

The customer service is another strength of Ellistown Fish & Chips. Several comments mention that the staff is extremely courteous, easy to understand, and helpful. They also display a great sense of humor, which adds to the overall positive experience. One customer even suggests having Rate my Takeaway check out the food and give a solid 10, indicating high satisfaction with the service.

The new owner of the restaurant is specifically mentioned in a positive light. One customer commends them for being amazing when explained a disability and being housebound. This shows that the new owner is considerate and accommodating to different needs, which can be a strength in building a loyal customer base.

On the other hand, several customers have expressed dissatisfaction with the service. One customer complains about a large phone order taking two hours to be delivered for a family gathering, with the food arriving cold and tasteless. They also mention that they were repeatedly told that the food would be ready in 10 minutes, but it took much longer. In another comment, a customer ordered food and after an hour, it had not been delivered. Multiple attempts to contact the restaurant were made but were unsuccessful.

There are also mentions of a recent management change, which customers hope will not negatively impact their future experiences. It can be seen as a potential weakness as it introduces an element of uncertainty in terms of the quality of service and food consistency.

Another negative aspect mentioned is the disrespectful behavior of the delivery driver. One customer comments on the driver's attitude, stating that they had a face like thunder and bluntly said, "It's not my problem." This kind of behavior can leave a lasting negative impression on customers and can be detrimental to the reputation of the establishment.

Finally, one customer who claims to have been using the place for 20 years mentions that the quality of the food has declined since the new owners took over, describing it as "rubbish." This comment suggests a potential weakness in the consistency and quality of the food under the new management.

In conclusion, Ellistown Fish & Chips receives praise for its gorgeous and fresh food, courteous and helpful staff, and sense of humor. However, there are weaknesses in terms of service quality, including long wait times, cold and tasteless food, and disrespectful behavior from a delivery driver. The recent management change also introduces uncertainty regarding future experiences. The strengths and weaknesses mentioned by customers provide valuable insights into the overall performance of Ellistown Fish & Chips.

Best KBFKR Reviews

Absolutely gorgeous food. Always piping hot, listen to you when you place an order on how you like things done. Extremely courteous, easy to understand, helpful. Have a great sense of humour when chatting on the phone. Never rude. Love the chips from here, Do not change the formula, everything is fresh and tasty. I would recommend Rate my Takeaway to come check out these bad boys and give a solid 10!

Again, and again, and again we order food from you guys! Thank you so much for it. Thank you for take over this fish and chips and serve such of great fresh food, my partner just back home with dinner from you. Fish fresh, chips more then large back what we could ask, kebab just perfect ???? thank you again ! Hope people around will visit you often because it is worth it !

Bad service… large phone order of £52.45 worth of fish and chips to be delivered for a family gathering. Took 2 hours to do a 4 minute / 1.8 miles trip the food was also cold and taste less. I was also told that my food was going to be 10 minutes each time I rang. To put it in perspective we had also ordered dominos pizza at the same time ‘on another phone’ it came near enough 1 hour and 30 minutes before the fish n chips despite being cooked fresh and being a 15 minutes / 4.1 miles drive. Wont be in a hurry to go back. Please remember this was a Wednesday at 5 pm god help end of the week / weekend orders.

Ordered food. An hour later, nothing. Called and was told 10 mins. 30 mins passed, nothing. Called again, told it was with the driver, they would call him and then call back. Never called back. Then they shut.

One of our favourite local chip shops based on their food. Fish is always nice, not too fishy tasting (if that makes sense!). Great chips.

Staff are really nice too, although we have noticed from reviews that there's been a recent management change. Hopefully this won't affect our future experiences going forward.

I’m disappointed with the service!

Ordered off Just eat I had a notification food is on its way after 15 minutes the food hadn’t arrived so I called them the female on the phone gripped we have other orders to take you know ! ( which made me think will the food be cold )

The disrespectful driver

With a face like thunder marched up my path knowing it’s late before I had a chance to say a word blurts out “ it’s not my problem “ I was speechless ????

Then to top it all 1 no curry sauce 2 burger with salad after requesting No Salad 3 chilli sauce on the kebab and wasn’t ask for either.

After a phone call to the shop to explain what’s happened the male passed the phone to the female

I started with what was missing I’ll take off your bill next time I was gobsmacked then the phone was put down.

What!!! Okay hey on earth would I ever order again

I have ordered from this chippy many time and always had a good meal ( with different staff ) No I’ll avoided it like the plague

The new owner was amazing when I explained my disability and being housebound . The first time I used this chippy and that’s why I always went back

Great service, great food, great vibe in the shop all round great chip shop, the new staff and management are very friendly would highly recommend over queens or vinnys

Been using for 20 years and now they have new owners I’ve never eaten such rubbish in all my life