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Chick-fil-A Info
Amenities
From the business
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Identifies as veteran-owned
Service options
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Outdoor seating
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great dessert
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Healthy options
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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Has changing table(s)
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High chairs
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Kids' menu
Parking
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Free parking lot
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Parking
Pets
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Dogs allowed outside
Other
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Identifies as veteran-owned
Best WLM Reviews
SEEMS AS THO I've been waiting forever to have a Chick-fil-A in Massillon!!!! I am beyond excited!!! So we decided to check it out Saturday evening and I must say what a pleasure, it was definitely worth the wait. The atmosphere was amazing all the hustle and bustle of the kitchen is hidden behind a wall so you don't have it spilling out into the dining area... everyone seemed so relaxed while eating and enjoying themselves. I especially got a kick out of the hand washing station outside of the restroom....Also I had the pleasure of meeting the owner his wife and his children. What a wonderful family and I'm so glad that they decided to build and open a Chick-fil-A here for the locals to enjoy!! Thanks Again Dave
Awful. Paid $18+ for a 12 piece nugget, got 9. My name is Aaron, pretty sure I got Spencer’s leftover Mac and cheese. And they were slow, yet people think chic fil a is so fast. Overpriced…underwhelming. Thanks for another junk fast food place in Massillon.
I ordered online and told them at the drive thru speaker. They said, "You're all set. Come around." Then the worker came out to talk to every car and I told her I had an online order. When I got to the window I was ignored for 5 minutes. Other people behind me were getting their orders and driving away. Finally the guy came out and said, "You have an online order?!" I said yes. He said they never got it. I showed him the order on my phone. He then looked back in the restaurant and saw my order. He asked me my name. I told him. He then acted like I had done something wrong and told me to pull up and wait. When another worker brought out my food 10 minutes later, he said, "Sorry about that." So my total wait for FAST FOOD was 20 minutes for 2 sandwiches. Not ONE worker smiled or acted nice (like they do at the one on Dressler). And I was offered nothing for my inconvenience.
We ordered our usual delish Chicken cob salad. Unfortunately, they did not have delivery of their fresh ingredients. I can not blame them for that. There is no control for no truck deliveries.
So we ordered chicken strips. They were as usual, yummy!
Ordered the new Mango lemonade drink. Loved it! Order servers are always so respectful and kind.
Never been to a Chick-fil-a that has been so slow. Waited 30 minutes in the drive thru. Chick-fil-a usually moves people thru quickly not this on. 30 minute wait and there was no one in line ordering. That wait was from ordering to pickup.
I got chicken tenders and waffle fries. They were delicious and they warmed up very nice in the microwave . The young lady that took.my order was very courteous, the young man that I paid was very courteous and had a smile on his face , and last but not least the young lady who brought my food out to me was smiling and friendly. The food and the young people who work there have always been a pleasure. I definitely will go back again. Thank you Chick- fil - A.
I go to other chick fil a locations very often. This location sweet tea or lemonade isn’t prepared like the others. The sunjoy tastes like old tea and it’s not sweet. I went in to get it corrected and I’m pretty sure they took my drink to the back and just filled it with more lemonade or didn’t change it at all. There is also not someone inside the lobby at all times and we waited for someone to come to the front of the store. The layout is odd considering all the other chick fil a’s in the area you can see them make your drink. I think they should go to the other locations like belden or dressler and see how their food/drinks are prepared . There was a big group of us and a lot of the hash browns were cold and hard and old. And the food was not chick fil a standard. We will not be returning to this location. Hopefully it will get better in the future.
Every time I come here I’m waiting in line for at least a half hour. The service is very slow and could never compare to the service in Belden Village. A tip of advice would be to move the lines quicker in your drive-through. That would ensure your customers happiness. There is no reason people should be waiting over 30 minutes in a drive-through line. I understand places get busy but it has been this way every time I come here. The Belden Village Chick-fil-A they have a better system and they seem to know what they are doing.
Quick Facts About Chick-fil-A
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 06:30 AM - 09:00 PM |
| Tuesday | 06:30 AM - 09:00 PM |
| Wednesday | 06:30 AM - 09:00 PM |
| Thursday | 06:30 AM - 09:00 PM |
| Friday | 06:30 AM - 10:00 PM |
| Saturday | 06:30 AM - 10:00 PM |
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