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Chick-fil-A Info
Amenities
Service options
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Outdoor seating
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
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Playground
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
It’s Mon, May 20 and I’m dining in with my 2 kids before tutoring. They eat their kids meals and play at the indoor playground until it’s time to leave (another 30 minutes). They come back to the table tired and thirsty and go to get drink refills . They both had lemonade drinks and was told they have to pay for it. Hmmm, when did that start? So I get up to inquire bc I was seated at the table and I didn’t catch the reps name. She was Black with red glasses, striped shirt and brown locs….she explains the Cascade location does not give out refills on lemonade. You can only pay for a refill. They only have the option to receive a soda instead or pay. I’m not big on giving my kids soda, but I think that’s interesting bc other locations are happy to do it. It’s a kid size cup not a large. I’m going back to the Hapeville Dwarfhouse (15 min away) I have no complaints over there and the vibe is more open and pleasurable. Just letting everyone know how they do refills at Cascade Road. Shame on the management to be that cheap, but we won’t be back.
I have had many incidents of missing food in my bag…even dining today. They didn’t put my fries in the bag. I had to go back up to get them. The guy working was suggesting to the female to make sure I was really missing fries. Almost blaming me they didn’t put fries in the bag. Wow….again shame on them.
The quality of food at this location is terrible. Unless you want your Kale Crunch Salad served with a side of dirt and mud, avoid this Chick-fil-a.
Every time I come to this Chick-fil-A is either too much salt on my fries or I get like six fries and I spent 2112 on two combos make it makes sense. Food is cost too much money to be just giving me anything.
We frequent this Chic fil A and have found some disparities. The service is S L O W… over 20 minutes in drive thru line whether you order/pay online for store pickup or wait to order at line. Plus, they always skimp on fries…the cups are never full. Ordered chicken strips for my mother and received three skimpy, hardened strips not much wider than two fingers put together. I love Chic fil A; but, we often leave feeling Disappointed and cheated
We enjoyed the experience of Truette's Luau. The door greeter was very nice. He explained the layout of the restaurant. You can get the dine-in experience of being waited on and the food brought to you on one side or can order yourself to go and still sit inside. They even have a waterfall outside to enjoy while you eat. The only thing I was not thrilled about was the cleanliness of the restaurant. It could be better and freshen up the restrooms. There is plenty of parking. Our overall visit was nice and we'll go back soon.
I love Chick-fil-A and I like to eat it most mornings before work. But this location customer service is very poor! I placed an order in drive thru, I ordered a chicken biscuit combo and realized when I got to work that I received a sausage biscuit. I called them and the manager just told me to come back up there with the receipt to remake it. I was already headed to work . It was so inconvenient to drive back 15 mins for a sandwich when they could have gave me a courtesy meal or something to accommodate my time. They were very rude when I got to the drive thought like I’m the one in the wrong. They didn’t even remake my drink that was watered down because they said I drunk some of it. Like I can’t even get a courtesy drink for receiving a wrong order and having to waste gas to get it remade. The manager Derek had a nasty attitude along with his employees. It shows because if the manager is rude , of course the whole establishment is run the same way. I will be finding another location. Even if it’s further!!
Tonight I drove through Chick-fil-A to order two salads, the southwest salad and the Cobb salad. When I received my order I only received half the portion of the southwest salad and a very full portion of the Cobb salad. I drove around from drive-through to return the salad, waited in line when I got to the front counter I left the employee know that I only have half a salad. I held it upside down so they could see that it was missing. The operations manager came over and was so rude and asked for my receipt so I went to go get it out of the car. I could tell that she was in the back talking about the situation and came to me and said you can clearly see that this was eaten out of and showed me another salad then said, “this is how we pack our salad so this is not correct that you received.” So then I ask her if my salad eaten out of before you gave it to me? Because I drove around the building to bring it back. You can see the cameras where I drove around to do so. She says ma’am this has been eating out of so rudely. She was no help. Her attitude was absolutely atrocious. For this to be a neighborhood Chick-fil-A I don’t appreciate how they are treating their neighbors. I have put in a formal complaint because this whole interaction was so uncalled, for they need to take responsibility for the lack of quality that they’re giving to their customers.
REFUND REFUND REFUND, I have been trying to get refunded for almost 6 months now for a hard biscuit sandwich I ordered on December 27, 2023. I do not live on that side of town but had to take my mother to her appointment. I've spoken with several managers and HR (called corporate number several times) about this situation, and still, the problem has not been solved. I guess because they are privately owned, they do not really care about their customers. I've left my information with all of them and even stopped by once. Everyone kept saying they weren't there at that time. Mr. Charles was the person I had been speaking with in the beginning, but I found out last month he was no longer there. I DEFINITELY DESERVE TO BE REFUNDED ON MY MONEY, I DO HAVE THE APP....
Quick Facts About Chick-fil-A
Today
Opening Hours
| Monday | 06:30 AM - 10:00 PM |
|---|---|
| Tuesday | 06:30 AM - 10:00 PM |
| Wednesday | 06:30 AM - 10:00 PM |
| Thursday | 06:30 AM - 10:00 PM |
| Friday | 06:30 AM - 10:00 PM |
| Saturday | 06:30 AM - 09:00 PM |
| Sunday | Closed |
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