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Chick-fil-A Info
Amenities
Service options
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Delivery
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Takeout
Highlights
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Active military discounts
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking garage
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Free parking lot
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Free street parking
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Parking
Pets
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Dogs allowed outside
Best WLM Reviews
As much as I enjoy Chik Fil A, the service here is inconsistent, at best. I’ve placed a mobile order only to be standing around unattended to. And while I normally can rely on getting a hot and fresh meal, my last order was a disappointment. The fries were dry and my strawberry milkshake didn’t have much flavor.
As a whole, Chik Fil A has great food. Their Mac and Cheese, Chicken Tenders (with appropriate sauces), and Chicken Sandwiches are all wonderful. They train their staff to be courteous and efficient. However, pleasantries aside, I think Chik Fil A could stand to be a tad more organized, optimizing their overall customer experience.
I went to chick fil a in the Danbury mall on 5/27/24 and ordered 8 frozen lemonades and there was a young girl working there who thought it was ok to hold our cups with her fingers inside the cups with lemonade, bare hands no gloves which was disgusting. Then she had an attitude when I told her she needs to remake those. She then rolled her eyes and whispered to another worker(Mike) who was so polite and took care of the problem. Then the girl continued to make other people’s ice cream and drink with no gloves no washing, legit hand inside cups like it was disgusting. The line was pretty crazy there and Mike handled it so well and helped all he’s coworkers out! I asked if he was a manager and he said he’s not he’s just a trainer but make deserves a promotion or raise or something great costumer service from him. He definitely has leadership qualities.
The food was ready so quickly. The line to order was about 15 people deep. We got our order in and food received in approximately 6 minutes.
Chicken tenders are appropriately named. They were juicy and tender on the inside with a nice crispy outer crust. Their sweet mustard sauce is not only a great accompaniment to their chicken tenders but also a great dipping sauce for the waffle fries. Give it a try.
I would not recommend this chick fil a at all. I took time out of my day to fill out a survey for a prior experience at chick fil a (and I gave all positive reviews). I got a reward for a free sandwich for filling out my survey but I am allergic to gluten and absolutely cannot eat it so I asked the server (Danny) if I could get something grilled instead. I have done this many times at other locations before and never had an issue but this time (without apologising whatsoever) he just says “we don’t do that here. You have to get what it says in the picture and in the manager.” Given this unpleasant experience I will not be returning :)
Very inconsistent. This location was better before. If you order online check before you leave. Ordered grilled option and get breaded on many occasions. I've given up on this location.
Normally staff is very attentive but my last two orders had errors, most recently I received french fries instead of chicken tenders.
I confirmed the receipt was correct (and I was charged for more than what I received).
This is a super busy Chick-Fil-A they did give us the wrong order but fixed it very quickly. Its not their fault, but this line can be 50 people deep at times with their workes going into the line to start to order quickee, so remember this when you think you're going to get a quick meal. They do have a curb side pick up that os very good.
Quick Facts About Chick-fil-A
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | Closed |
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