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Chick-fil-A Info
Amenities
Service options
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Delivery
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Takeout
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
Offerings
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Coffee
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Healthy options
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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Kids' menu
Parking
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Paid street parking
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Parking
Best WLM Reviews
There's a new Chick-fil-A right across the street from the Apollo Theater in Harlem, which is super convenient for grabbing a bite before a show. The place is very clean and well-maintained, with a spacious and airy feel. Their signature chicken sandwiches are, of course, delicious, and a perfect option for a quick and satisfying meal.
I’m a regular in chick fila . My name is Brianna. I literally come here every single day & the staff knows me . This particular one LADY ( who must be new ) took the amazing experience out of me that chick fila ususally gives . So for starters she calls me to the register and as I’m giving my order she just walks always mid sentence and then comes back and just stares at me . First rude incounter. As I’m saying my order again, she’s paying me no mind and just looking all over the place. I had to ask if she heard me cause she wasn’t paying attention at all. She shakes her head yes as if her mouth is broken. After FINALLY ordering she gives me my change & walks away. Chick fila has a way they interact with people and that’s why I come here! Clearly the values of chick fila has changed and they no longer look for a bubbly personality as a quality for their employees . As a dedicated customer since this location opened. I’ll take my business else where.
I have yet to see a Chick-fil-a that isn’t clean. Just like every other location, this place is immaculate. They have private security that only lets guests up into the seated dining area above.
The staff make accurate orders, and the food maintains the same quality as any other location.
The reason I can’t give it 5 stars is for 2 reasons:
1) Their milkshakes are too watery. Ours was almost completely drinkable. I would prefer these to be colder and more solid like other locations. Flavor was still accurate.
2) Service is quite slow. Even for placing mobile orders, it takes quite awhile for staff to assist you in bringing your order.
I’ve been a customer for over 20 years, and this is my only bad experience ever. I’ve had stores make mistakes before, but you call them, they correct it, they’re friendly, and everyone leaves satisfied. Not here. They put bacon on my chicken sandwich. I don’t eat pork and they put bacon on my sandwich! I called them immediately when I got home only to be directed to a call center. It was not possible to speak with someone from the store. I let them know the issue, they said I would hear back within 24-48 hours, five days later still nothing. I don’t eat pork, they messed up my order, and no one has taken any steps to making it right. Apparently this is a franchisee location, not affiliated with the corporate office. You can’t talk to anyone there, and there’s not really any oversight as it’s an individual location. This place is just a profit factory, they have no soul and don’t really care about their customers, much less the community they serve.
I visited this location early December 2022. I decided to give this location a try as I was in the area running errands. I place my order via the app. When I was close to the restaurant my order was automatically being prepared. When I arrived to the restaurant a member was greeting guests. I headed over to the pick up area. My food was ready however I was waiting for my other beverages. I ended up waiting another 5-10 minutes. There is an upstairs dining area however I didn’t go upstairs for this visit. The upstairs area is also accessible as there is an elevator. Like other restaurants they accept cash or card. The restaurant is also accessible via public transportation. The food was really delicious by the time I arrived home my sandwich was still warm I also usually don’t order fries unless I eat them right away because I don’t like cold fries. I must say there fries were really good cold. I would recommend you order your food ahead via the app as it gets really crowded. I will most definitely visit this location again.
Great location very clean and good service. I got the regular meal that I always get and it was perfect as it always is is Chick-fil-A it’s just like any other Chick-fil-A in any location so I would recommend visiting perfectly clean. No worries to be had also, I believe her name is Akena at the front was very nice.
to the lady with the blue shirt that tried to give me an attitude for no reason because i was standing in front of the bathroom, i forgot the receipt was in my pocket. Coming up to someone with security trying to intimidate them without even sure of who you were looking for? You were loud and wrong . girl just because you were confused & embarrassed doesn't mean you have to take it out on a random person & follow me through ordering trying to be petty . the lady ya were looking for passed right threw them as she was trying to press me ????????♀️ also, the security guard staring at me as if he didn't see me order BOTH TIMES was corny . These people are hella entitled for no reason . how much do chic fil a employees get charged for everytime someone uses the bathroom? get it together
Was surprised Harlem has its own Chick-fil-A
Same level of service you'd expect. Even with a long line the wait was not long the food was fresh and there was ample seating upstairs (some of the tables could use some cleaning).
Love the fact they still have people taking your order while in line to greatly reduce the wait time.
Quick Facts About Chick-fil-A
Today
Opening Hours
| Monday | 06:30 AM - 10:00 PM |
|---|---|
| Tuesday | 06:30 AM - 10:00 PM |
| Wednesday | 06:30 AM - 10:00 PM |
| Thursday | 06:30 AM - 10:00 PM |
| Friday | 06:30 AM - 10:00 PM |
| Saturday | 06:30 AM - 10:00 PM |
| Sunday | Closed |
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