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Chick-fil-A

+1 508-366-8407
286 Turnpike Rd, Westborough, MA 01581 United States of America
Open Today: 06:30 AM - 10:00 PM
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Amenities

Service options
  • Outdoor seating
  • Curbside pickup
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Highlights
  • Active military discounts
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Healthy options
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Catering
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
  • Playground
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

I was craving nuggets and was happy they had them warm and yummy. My order was fast and friendly taken by the restaurant director she was nice and my order was fast and fresh. No fries yet in the morning but tots work too
Thank you very much for the free shake. I went back for another chance. The wait wasn't as long as before, The nuggets were good, fries were a little cold. The salad was nice and warm, since it was placed in the same bag as the hot food. And the shake was almost correct. At least they didn't put the cherry in it.
Chick always blows all of the fast food joints away by miles. Superior quality, excellent service, and even if there's literally 40 cars in the drive thru they get you set up and out of there in a fraction of the time at the other places. I just wish they were open on Sunday
The only fast food I will give 5 stars ever (:
I come here once in a while and always order the same thing, consistent quality overall. Some of the best fries and spicy chicken sandwiches in the country.
I ordered thru the app - curbside thinking it would have been the faster option. The order was ready as soon as I pulled into the parking lot but nobody bothered to bring it out to me. I finally went into the almost empty store 10 mins later only to find that the order was made and just left on the counter and no one bothered to bring it out. No reaction from the staff except a cursory one liner “what’s your name? oh yeah it’s here” - no apology of any kind. Did I mention the entire store was almost empty? (See pic attached). It would have been faster for me to go thru the drive thru. The kicker was then, there were no straws provided for our drinks and one drink was a milkshake - so no way to drink without a straw. I then - after going into the store to pick up my food - had to circle back to the drive thru to get straws. A thoroughly unpleasant experience.
Mike the owner is great. Walking around asking how his customers are, taking empty trays, picking up stuff off the floor, straighting table and chairs….. that is how it’s done, and what is lost with most fast food restaurants and franchise owners. He cares… made for a great experience, and the food and service was perfect. Thank you. His team was just a pleasant to boot.
Went a few months ago and got a sandwich with very little chicken, all breading. Figured it was a fluke and let it go... went back tonight thinking i'd give it another shot and ordered a spicy chicken sandwich. When i pulled up to the window I was told to wait curbside as they were "holding spicy chicken". Waited curbside for 15 minutes before deciding to go in to check. Staff member apologized and handed me a bag, which upon returning home ended up being the wrong sandwhich... Honestly the sandwhich looked and tasted as if it had been sitting under a warmer for far too long and the bread looked moldy on the bottom which I wish I had realized before taking a couple bites. Wouldn't recommend.
I returned with my kids on the night of 1/27, and the service was completely different. It seems the quality of service depends on the shift manager. We experienced a long wait for our frosted lemonade and oreo milkshake. Despite preferring to have our drinks with the meal, it didn't happen. I had to ask the server about it three times, but unfortunately, I didn't receive assistance.
It seems that Chick-fil-A's focus on providing the best customer service has diminished.

Quick Facts About Chick-fil-A



Today

Opening Hours

Monday 06:30 AM - 10:00 PM
Tuesday 06:30 AM - 10:00 PM
Wednesday 06:30 AM - 10:00 PM
Thursday 06:30 AM - 10:00 PM
Friday 06:30 AM - 10:00 PM
Saturday 06:30 AM - 10:00 PM
Sunday Closed
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