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Chen's Wok VIII Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Vegan options
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Best WLM Reviews
A no refund policy is typically a dead giveaway in terms of how an establishment views its customers. A patron that isn't happy with their meal due to quality, taste, foreign objects such as hair, & insects, deserves a refund of their hard earned money.
Man, I'm a little disappointed because I planned to try this place out until reading some of the reviews here. In reading some of them, it appears that management doesn't take constructive criticism too well & kind of slickly fires back at those that do not respond with favorable commentary. Well sir/madame, please be mindful that each person paid for the right to critique the food that they received. No one enters through the door with money in hand, looking to be disappointed.
It doesn't feel good when the feedback isn't favorable but it is necessary & can be a great tool for future success. Instead of firing back at those that have paid for the right to share their experience & provide their honest opinion, maybe ask how you can improve so you can better serve the customers that allow you to keep your doors open.
Customer satisfaction is extremely important & word of mouth travels at the speed of sound. It's not that your restaurant has to be perfect because none are but, I encourage you to make every attempt to make things right with those patrons that have legitimate complaints.
Negative & positive reviews impact your business greatly. One review with feedback regarding insect in the food, nasty bathrooms, rodents, etc. will wipe out a thousand good reviews. Loyalty in one direction is foolish!
Clean place, fast service, but the lo mein was dry. Maybe because it's on the line out front. Also had the curry shrimp which was OK but only 5 shrimps, just plopped on top and not part of the dish.
Me and my boyfriend have not been able to sleep at all after having food poisoning all last night because all we had to eat was this and then has left overs next day. We ordered steamed dumplings, orange chicken, hunan chicken and shrimp fried rice. Everything came with fried rice. I haven’t had food poisoning in so long, I can’t believe we had at go through this and this place isn’t even rated that low. I hope they learn how to cook fresh food instead of stuff that’s been pre cooked.
I got the orange chicken and it was pretty good, however, the “fried” rice was absolutely flavorless and dry. It just looked and tasted like rice that sat out for a week with no salt or anything.
The customer service was amazing so I desperately wanted the food to be on the same spectrum. Unfortunately there was nothing special about the taste but the shrimp was a pleasant surprise. The size of the shrimp appeared to be a large. The search for good food continues.
Fresh cooked shrimp with broccoli is good. But the rice, under the lights leaves something to be desired. Not fresh. If it comes out the back, it's going to be good. If it's under the lights, well it is up to chance.
Probably the worst Chinese food I’ve ever eaten, everything had the same taste. I asked if the food was fresh and was told it was, it absolutely was not. Definitely will not be going back.
Ordered Almond fried chicken....no almonds. Took my plate back and asked for the almonds and was advised it doesn't come with almonds. Would not give me a refund. So basically got fried chicken
Quick Facts About Chen's Wok VIII
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 11:00 AM - 09:00 PM |
| Wednesday | 11:00 AM - 09:00 PM |
| Thursday | 11:00 AM - 09:00 PM |
| Friday | 11:00 AM - 09:30 PM |
| Saturday | 11:00 AM - 09:30 PM |
| Sunday | 11:00 AM - 08:30 PM |
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