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Cassat Auto Imports Inc Info
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Best WLM Reviews
I thought this was a reputable place to have my Mercedes repaired. They replaced my thermostat and some lines. In the repair they failed to replace some parts which causes a major oil leak in my car. When I returned the owner refused to even look at my car and said he did not do it. I then took my car to Mercedes who confirmed he was negligent in properly replacing parts on my car. This could have been a simple fix had he taken the time to look according to Mercedes. I paid him 2000.00 to mess up my car.
I have been taken my 2003 Mercedes Benz here for over two-years at the recommendation of a close friend. During my first service the owner advised me that he previously worked with a Mercedes Benz Dealership in Philly. He also advised me that whoever has been keeping up the maintenance on my vehicle has done a great job -- I responded that only Mercedes has maintained my car.
Since I started during business with Cassat Imports I have received nothing but quality service. I even had the opportunity to witness my vehicle being worked on, when it was discovered that the hose fueling gas to the engine had begin to dry rot. Mr. Chin started another Mercedes in a stall and allowed me to touch and feel how the line should have a constant beat (heart beat) to ensure the flow of gas was floating.
Mr. Chin and his wife is very nice and patient. They take the time to ensure that you know the cost of the service and all requirements prior to beginning the work.
I recommended my neighbor to Cassat Imports and he advised that he was well please, with going to the Mercedes Benz Dealership and being overcharged for a 30 minutes to 1 hour service job.
I totally recommend this location for service calls on import vehicles which have graduated from the warranty or service contract.
Michele Wilson
Bad after the call / Conversation I was asked to bring my Truck over so on the day of me bringing my Truck noone for service my self and my husband had breakfast an lunch and still no show I called the number and was told that he would be there in 30mins and of course we waited some more just to once again not to be serviced so after 1 pm of the no show ...yeah we took our business elsewhere. This was hours of my day wasted with no call back as to what happened so I will not recommend them to anyone .
Owner was very helpful and knowledgeable.Timely communications and overall great customer service!
I have been coming to Chan for all my auto issues for over 3 years now which was highly recommended by another trusted friend. This guy is straight up and does not try to push extra repairs on you. He's usually pretty quick about getting the work done and is always much cheaper than any dealership. Seriously, you can't go wrong. I highly recommend him.
My husband discovered Cassat Auto Imports years ago. Cassat Auto Import has been the only service and repair provider for our last 3 cars. We have never had a problem with customer service and has received expert auto repairs for over 20 years. When the new owner , Chan took over there was and continues to be a smooth transition and quality care.
I am an extremely satisfied customer and had to post my experience. Cassat Auto Imports is an incredible car repair shop for my Mercedes C350. My repair was very expeditious and the professionalism was outstanding. I will not take my car anywhere else. The owner is remarkably courteous and funny too!
My family has been consistently going to Cassat Imports. They work thoroughly and in a timely fashion. I recently got a new transmission, he had my car done in no time and even took the initiative to fill my oil up. Chan is very friendly and definitely looks out for you. I would recommend Cassat Imports to anyone.
I have been using Cassat Auto imports as my mechanics for years, and they have provided great service. I have been pleased with their work and my car has always worked fine after servicing at their shop. Chanh and his crew provide great customer service, and they are top notch mechanics. I will continue to have them as my mechanics for any future mechanical needs I may have.
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