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Casa Vieja Info
Amenities
From the business
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Identifies as Latino-owned
Service options
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Curbside pickup
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
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Sports
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Coffee
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Comfort food
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Healthy options
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Quick bite
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Small plates
Dining options
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Brunch
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Bar onsite
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Restroom
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Wi-Fi
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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Family-friendly
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Groups
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Tourists
Planning
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Accepts reservations
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Parking
Other
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Identifies as Latino-owned
Best WLM Reviews
HAIR IN FOOD WITH BAD ATTITUDE
I have been coming here for some years now my father too also almost 10 years. However today wasn’t just a bad experience I will never eat here again. I traveled over an hour to have my BIRTHDAY LUNCH with my dad and all was going well UNTIL I FOUND A HAIR IN MY FRIED YUCCA THAT WAS SUPER LONG AND INSIDE THE ACTUAL FOOD ,I PULLED IT OUT SLOWLY IN FRONT OF MY DAD. When I called over a waitress to explain what I had found in the food she immediately got defensive and said that this long white looking blonde hair couldn’t have been from the kitchen and maybe it was MINES ?!?!?!? then she left to speak with someone else about it supposedly and that’s where it all went left. Some dude I think his name was Alex with super tight clothes on walked up with an AGGRESSIVE ATTITUDE asking if I had a problem. I explained that I found hair in my food and he immediately started speaking over me saying “ No one in the kitchen has this hair IT MUST BE YOURS “ to which I pointed out I have hot pink hair which was not at all what I found in my food . HE CONTINUED TO ACCUSE ME AND SAY I WILL TAKE IT OFF YOUR BILL (which I never asked for ) BUT ITS DEFINITELY YOUR HAIR AND KEPT REPEATING IT WHILE WALKING AWAY FROM ME to the point where I had to say you are not going to keep accusing me that’s not my hair !. I completely lost my appetite at that point and asked to speak to a manager. The lady manager NaNa? Came over to try and smooth things over but when I told her my main issue wasn’t just the hair found in my food but the aggressive and rude attitude that her waiter came at me with and accusing me. She apologized and said that we must have misunderstood him that he’s been an employee of 10 years and just defending him,. Also she stated that what he meant was there’s lots of hair from customers on the table that may have somehow gotten in my food , which is just ridiculous at this point because THE HAIR I FOUND WAS FRIED INTO THE FOOD . In conclusion the young man Alex kept talking mess in the corner to his co-workers and boss to the point other waitresses came up and started asking questions about what was going on.
IN THE END THEY GAVE ME A NEW ORDER OF FRIED YUCCA AND KEPT STATING WE MISUNDERSTOOD THEM and I left without eating my food I will never return here because if you have any issue they will blame you and even if the waiters or waitresses are rude they will cover them and defend them as if you are the problem.
Good Food TERRIBLE CUSTOMER SERVICE …
Good food, reminds me of being in Colombia. Wait staff is friendly, service is usually pretty fast.
This restaurant vibe is death, the food is not good and it was dried, the cleanliness is not good either. The service was poor, the waitress had an attitude and didn’t get my order right plus was trying to rush me ordering. Overall, I will never come back.
Excellent food. Pleasant customer service. Nice ambient.
I've been a customer for over 20 years. Just love it. ❤️
The place needs a little bit of TLC a little clean up and season the rice and chicken more and we are good, yes it’s crowded but they have fast servers they are running around. I have never had a rude server they always helping each other, that’s what a team does , people who is leaving nasty comments about the place needs to work in the industry to understand. Love it, yes I give them a five because they want to hear the good things and the things they need to improved ????????
The food is good but the service is lousy, they don't bring you your drink on time, we asked for another extra drink and the waiter never came back, apart from being very trustworthy and taken with the client, one goes to a service, not to be ignored with your order and still goes too far trust is not the first time with this waiter lousy service
Casa Vieja was an average experience. The service was not on point. Our server didn’t realize we were seated so it took a while to get our orders started. We also ordered empanadas for an appetizer but never got it and had to re order the batch.
As for the food we had the picada Colombiana along with some empanadas. The food had an ok flavor but everything was dry and overcooked. The empanadas were also a disappointment and were almost all completely potato with barely any meat. The one redeeming quality is that for the price you do receive a generous amount of food.
Overall, it was an average experience for average food. There are better Colombian restaurants in the area to chose from.
I don't get the complaints about the service. I found them attentive but did have English-Spanish issues.
Like the family, relaxed atmosphere and lack of hipster gloss, where people go for the food, not for instagram shots.
Get the seafood soup, the meat dishes look over blown but the thick, savory seafood hit the spot for a cold day.
Quick Facts About Casa Vieja
Today
Opening Hours
| Monday | 11:00 AM - 06:00 PM |
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| Tuesday | 11:00 AM - 06:00 PM |
| Wednesday | 11:00 AM - 06:00 PM |
| Thursday | 11:00 AM - 06:00 PM |
| Friday | 11:00 AM - 07:00 PM |
| Saturday | 11:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 07:00 PM |
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