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Carmen & Family Bar-B-Q Info
Amenities
Service options
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
Crowd
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Groups
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Tourists
Planning
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Accepts reservations
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Best WLM Reviews
Today dining in I was served food with hair in it. It had to fall on it prior to the cut because it was through the sliced chicken. Discussed but Ive dined here for years and never had issues. So I quietly motion to the waiter and privately show him and ask if it can be replaced. Intentionally not making a scene while they have a huge line inside. He apologized and said it would be replaced. I was quickly brought a plate that had a significantly smaller portion as well as it was now dark meat and not the white meat which I returned. I immediately tell the waiter I didn't order that, I wanted the white meat replaced. He tells the lady she speaks in Spanish and says no white meat left. (Which I don't believe) I tell him ok no problem please cancel my order, as well as sides that I was waiting on. He said ok and left the plate on the table. The other person dining with completes their food and goes to pay. She now attempts to charge me for the food. I explained you couldn't replace it and it's hair in it. She says well you still have to pay for it , I changed it twice for you. Which was false it was only sent back with the hair and her fault! Knowing it was her half grey, half black strands of hair in my food she still proceeds to argue with me saying to pay for uneaten plate. Going back and forth as if I'm being unreasonable for not eating her hair. After telling her you served me your hair and now charging me because I was quite about as not to scare off customers. The nerve you have to have to argue to some one who gives you a second chance after a disgusting food experience. She continued to disagree until the waiter decided to cover what was clearly her hair /fault as to deescalate the problem. So disappointing I would hate to dine or even work with her. I explained even after your still cooking, and running around with no hairnet. She continued to disagree the other waiter decided to cover what was clearly her hair/fault as to descalate the issue that was not his fault. ???? I just left headed and to Champion Smokehouse BBQ this is unacceptable customer service. I only took pics of the replacement plate smh because I trusted they would handle it properly never again.
You can view pics on other google reviews to see the difference in how the Jerk chicken is normally served and what I received as the replacement. Ive ordered this too not notice she tried to play me on the portions and charge me. Note the gentleman was nice and had excellent customer service. The older Latina woman in the back this review is for you!
This place has a cool old school feeling to it. The barbecue that they serve is okay. Ordered the two meat plate.
Apparently the jerk chicken cannot be part of the combo so you have to pick from the other options. I went with brisket and ribs. The brisket was on the lean side and it was good. Has a nice bite to them. The ribs is okay. There is a bit of bite to it which doesn't bother me. Their spicy bbq sauce is great! Would recommend the spicy bbq sauce that they pour over the bbq.
Carmen's has some of the best BBQ in the Bay Area. They have their own take on BBQ, so it might not be to everyone's liking. The brisket is very tasty, but you get chopped up pieces rather than the long strips of beef more typically found. They're hot sauce is hotter than most, and is my favorite. The greens are fantastic. The service is always kind and helpful.
Came here after a work conference. First off, expensive. A two meat combination plate with a drink will run you nearly $30, and it's definitely a meal for 1. I got a combination Brisket/Pork Rib, with accompanied potato salad and bread.
First off, bread. Not a roll. Just a few diagnol cuts of right out of the bag wheat bread. No butter, nothing.
The potato salad. A small ice cream scoop worth of (potato salad?) that tastes like something out of a big tub from middle school.
The brisket was okay. Fatty, but cooked well enough to be edible. Outside is VERY crusted, so if you're not up for a chew, you're SoL. Not a ton of flavor, despite how fatty it is.
The ribs, where do I start. Dry, flavorless, more fat than meat, and definitely far from fresh. The rack they were cut off looked like it's been sitting around since yesterday. Difficult to eat, unappetizing, and far from tasty.
Lastly, the barbecue sauce. Or should I say smoky barbecue liquid? It maybe had a good flavor in the first batch, but this sauce (mild) was as liquid as my beer. When transferring to a takeout container, it was impossible to scrape over with a fork, could only pour it out the corner of the plate.
I love barbecue, i love supporting small business, but I did not love this restsurant.
Across from 7-Eleven & next to JJ's on West A st.
A quaint little Jamaican barbecue place: Carmens'---The jerk Chicken & ribs were outstanding, the brisket was done perfectly to.
I enjoyed the Jamaican vibe, as well as the decorations ( pictures of family on the wall, the nostalgic Pac-Man / old-school games of days gone by...
I caught them at a time when they weren't too busy; so my order only took a matter of minutes/ taking my order & putting the meal together / just under 50 bucks fed me, my old man -n- our dog.
Portions were large, the only thing and thumb me out was it all the barbecue sauce filled in the bag....
Other than that I would suggest everyone go de Carmen for the wonderful vibe and amazing food...
we still have food left over.
Being a BBQ expert, I knew about Carmen's for many years and still believe their sausage is some of the bay areas finest. Had to be in the area and couldn't resist a 3 meat platter. Still as good as ever and it's good to see a place like this surviving in today's prices. The platter wasn't cheap but neither is good meat. And yes it's worth every penny !! Got the sausage, rib, and brisket with the medium spice sauce. Carmen's sauce is very old school dark sauce that's sweet in its own flavorful way...Its very much their own sauce and it's finfer smacking good.
Great BBQ! Service is awesome. Ladies are attentive and personable. Flavorful. Would recommend this gem any day. All my employees loved it!
Carmen BBQ in Hayward was a good place to order from on Door Dash but now I am being hit with fees of $6.49 plus other charges just to have food delivered from them. I will order from Emil Villa which does not have the expanded charges.
Quick Facts About Carmen & Family Bar-B-Q
Today
Opening Hours
| Monday | 11:00 AM - 08:00 PM |
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| Tuesday | Closed |
| Wednesday | 11:00 AM - 08:00 PM |
| Thursday | 11:00 AM - 08:00 PM |
| Friday | 11:00 AM - 08:00 PM |
| Saturday | 11:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 08:00 PM |
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