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Care Station Medical Group Springfield Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointment required
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Accepts new patients
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Appointments recommended
Best WLM Reviews
I arrived about 15 minutes early for my 3:15pm appointment and was told to sign in, and they were quick to take my co-pay. After waiting over an hour in the waiting room, I was finally taken to the exam room where I waited an additional 35-40 minutes. I briefly left the exam room to find out what was taking so long and was told the doctor had just finished seeing the 2pm appointment. WHAT!!! It was now after 5pm and I couldn't wait anymore due to another appointment. What a waste of my time; I should have gone to the hospital!!! I will never, ever visit this care station again. Take my advice and stay away from this place. Please note, the only reason I gave them a star is because I couldn't post my review if I didn't.
After scheduling my appointment six weeks in advance, I arrived promptly at the doctor's office only to be kept waiting in the reception area for an hour. When I was finally called in, I was informed that the doctor I had specifically scheduled with was not available. This lack of communication and disregard for my time was disappointing and inconveniencing. The disorganization of scheduling and honoring appointments left much to be desired. Hopefully, they can improve their scheduling system to ensure a smoother experience for patients in the future.
I’ve been going to care station for years and it never improves so finally switching. I always wait over an hour to see a doctor and it’s a different doctor every time. However what is the same is that they aren’t listening to me as an individual. I feel like a number there. I will say that the nursing staff is THE BEST and I wish they were working inside a functioning place.
Dr is great-call Center not so much return calls do not happen because the providers don’t receive the inquiries and the offshore team. Keep you on hold for more than 45 minutes for a quick follow up appointment. Also, if you’re waiting for results, please don’t bank on calling the call center because they will not provide the information to the providers. I was forced to drive there on a Sunday to ask for my results
I have been using Care Station Medical Group facilities for almost a decade. They have medical personnels that are relatable and caring. They always keep up with patients schedules and supporting with friendly reminders and notifications.The waiting time is short, even walk-ins experience reasonable waiting periods.I feel confortable with their services and have no reservation recommending the facility to friends and family.
THEY DOUBLE BILL YOU... I had an outstanding balance last year which i PAID IN FULL. I started going to a different location as this one is always packed, even with an appointment you have to wait hours to be seen. At the other location, i was informed i had a balance. I showed the receptionist my receipt of the online payment i made LAST YEAR... She said that's weird because that's the full payment i made as it's still showing unpaid.
I forwarded her the receipt and she said she would send it to billing to get it resolved..... few weeks later, i get a letter in the mail that my past due bill is going to collections if i don't pay...
I called their billing and I spoke to a rude lady....I explained that I paid already and the whole story was told to her above AND also told her it's nice Care Station wants to double bill for services unfortunately, i won't pay twice. She rushed me off the phone and said she will look into it and call me back in 5 minutes which she never did.....
Yesterday, i received another letter in the mail from them for ANOTHER BALANCE DUE FROM JANUARY 2023...... BTW i had no other outstanding balance end of last year when i made the payment for my past due balance. It appears that they go back to a random past visit of any given time trying to get paid again for sometime that has already been paid. Go elsewhere where they don't double bill....
Needed medical clearance for an eye procedure there was a deadline. CS decided to give my husband a physical. He needed an ekg but they took blood, gave him a hearing and eye test which was not required. We spent 2hours there but the doctor wouldn’t sign off until the labs came back. Paperwork was due today. I called this morning and was told that the labs didn’t come back but they would expedite it and call me back. I called again waiting another 20 min and the fillipino woman told me she was in the office but I knew she wasn’t and I asked for a supervisor after a few more minutes she told me there was no answer. I was so disgusted that I drove to CS. I got the manager and after 30 min handed me the signed paperwork. What a fiasco! I am sure that the insurance co will be paying for unnecessary testing. The office staff was nice but I was still annoyed
Absolutely a fantastic experience. I made an appointment to see a specialist. The doctor was very thorough and extremely patient.
Will I go again? Yes, without hesitation.
5/2024
Quick Facts About Care Station Medical Group Springfield
Today
Opening Hours
| Monday | 08:00 AM - 09:00 PM |
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| Tuesday | 08:00 AM - 09:00 PM |
| Wednesday | 08:00 AM - 09:00 PM |
| Thursday | 08:00 AM - 09:00 PM |
| Friday | 08:00 AM - 09:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | 08:00 AM - 06:00 PM |
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