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Captain D's Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Healthy options
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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Family-friendly
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Groups
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LGBTQ+ friendly
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Other
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LGBTQ+ friendly
Best WLM Reviews
I’ve had a few issues over time with this restaurant. Today is totally different! I always get the deluxe fish dinner with extra fish, shrimp and crab. For more than 20+ years I’ve never had the stuffed crab with plastic in it. I had a total of 4 crabs and 2 had the plastic substance in it. I called back to the store and the manager told me that it’s normal. I don’t agree because this never happened before and I eat here 5 times a month. This is so heart breaking, I can never eat this again. I’m sorry but Captain D’s has lost a family! I can’t move past this. This stuff doesn’t dissolve, it’s crumbly and clear. For the manager to just say oh it’s nothing really bothered me. 53 dollars wasted!!!!
I stopped by this location for the first time today. I walked in & placed my order. There were 2 guys & a female employee talking about a drive thru customer which was unprofessional. I ordered a 2 piece fish & fries, which was ready in about a minute. When the cashier opened up the foam package to show me my food, I immediately noticed how light & pale that the fish looked! I mentioned it to her & she agreed that they should be browner. Once I tasted the fish, they were not crispy, the crust was on the softer side, no thank you!! Also I was not impressed with the fries either.., wasn't very hot, had a few small burned ones. Not so sure that I will return to this location.
We spend about 80 to 100 dollars a month there. Had an issue with the service, coupons, & sauces for take out order. Called to complain & was told there was nothing that could be done because the transaction was complete. I could come back & get condiments ( by that time my food would be cold) asked manager what she was going to do about it was told I only came there once or twice a month captain Ds would survive without my money. Called back she refused to give me her name & hung up on me. Calling corporate Monday. Laughs on her they will know what manager was scheduled Saturday May 4 2024. Think I'm letting this go? Think again. I would not visit this particular restaurant again!!!
I don’t want to sugarcoat this, but I’ve been to a lot of Captain D’s restaurants in Richmond, Fredericksburg… This is the best place, the best service, the best all around group that I’ve ever seen… The food is always serve. Quick, hot, recommend everyone to come to this location. They are fantastic. Thanks.
Our food was A1 we came the last ten minutes before closing. Our order was perfect. The young men there really work hard . I know these days it can be hard but THEY GOT IT. Definitely will return❤️❤️????
I purchased the family sampler and it was DELICIOUS !!!! The drive thru experience could've been better. After being served, I pulled over to check my order, everything was fine EXCEPT I did not receive any ketchup, tartar sauce or cocktail sauce. I went inside to ask the manager to provide me with these, they did, but refused to give me an additional tartar sauce. After I mentioned he was on the phone the ENTIRE time, he became very uncomfortable and unprofessional. Nevertheless, he finally gave me another. Lol.... still NO KETCHUP !!!! I LOVE MY PEOPLE. ????????
My food was so dry and burnt the crab cake had to have been there over three days and the grease in the fryers need to be changed. I tried calling the store the manager wants me to get the food out the trash and the receipt and I will do both. I will bring back the bad product had she listen to me I would not done this review.
Our family ate at this Captain D's tonight and not only was the food hot, fresh, and delicious but the customer service was PHENOMENAL! I have been to high end restaurants and not received the customer service that we received tonight from Stephanie. She was so helpful and friendly. She came over and checked on us once we had our food and just truly went above and beyond for not just our family but everyone that came in while we were there. Another customer and I even spoke about what a breath of fresh air it was to have such a wonderful experience.
Quick Facts About Captain D's
Today
Opening Hours
| Monday | 10:45 AM - 10:00 PM |
|---|---|
| Tuesday | 10:45 AM - 10:00 PM |
| Wednesday | 10:45 AM - 10:00 PM |
| Thursday | 10:45 AM - 10:00 PM |
| Friday | 10:45 AM - 11:00 PM |
| Saturday | 10:45 AM - 11:00 PM |
| Sunday | 10:45 AM - 10:00 PM |
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