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Capelli Salon & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointment required
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Appointments recommended
Payments
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Credit cards
Best WLM Reviews
Tiffany does a great job on my hair. She has been doing my hair for a few hours now. I followed her to Capelli's when she moved in a booth there. Everyone seems nice. They have some cute earrings and necklaces for sale upfront. Bathroom is always clean.
Very easy to make an appointment. My hairstylist Tiffany is amazing. She created my color formula and I love it. As a new Albany resident it's very comforting to find a salon where you are understood. I highly recommend this salon.
My hair was absolutely butchered & nowhere near what I asked for. I have a formal event in 2 weeks & now I have to buy a wig to cover up this hack job.
I made an appointment to get my haircut here, and the stylist was ready right on time. Brianna was fantastic! So friendly, so professional, and really took the time to make sure I got the cut that I wanted. Very cost effective for the quality service that I got. This will definitely be my salon of choice from now on!
Capelli Salon was recommended to me as being experts with grey / white hair coloring & maintenance.
Tori is a wiz with my color choices.
Her extensive experience allowed her to easily make recommendations based on my hair color and texture.
Being from Orlando, I had been to many well-known salons and have never had a better stylist. She is able to look at a picture and turn my vision into reality.
If you are into the grey white hair coloring or just a natural…Tori is a true master.
Book elsewhere! My wife and daughters had a horrific experience. My daughter was getting married the day of the fiasco, July 7, 2017. Before, they had reserved a half-day spa, hair and make-up sessions for three people– from 11:00 AM to 4:00 PM. It was promised to be a wonderful wedding day, a mother-bride-sister day... spending time together, relaxing and drinking mimosa. Not to be!
Because of some plan changes, the rehearsal was move to early the morning of the wedding. We were all done at 11:15 AM and my wife called the owner to let them know they were all on their way.
Nobody thought there could possibly be an issue since they reserved such a large block of time... and what wedding goes as planned anyway? To our bewilderment, the owner told my wife over the phone that because they were 15 minutes late, she canceled the entire appointment.
What? Who does that to a wedding party?
We were obviously shocked and in disbelief as the wedding was taking place later than day. After much pleading and crying, the owner agreed to see the bride and my other daughter, but she specifically told my wife that she could not be seen. What?
According to my daughters, there was nobody else in the salon… no one but the idle employees!
Fortunately, after much scrambling, we found a more professional salon for my wife… but my wife was definitely robbed of her much-anticipated wedding-day experience with her daughters. At the end of the day, the owner does not belong in the service business.
I would put a negative in front of the one star I chose. My grandmother has went to this salon and I always liked everyone in there. Always smiling faces. Today I will say I'm very disappointed in the way a young lady was bashed on social media by a stylist named Tiffany. There were multiple post back and forth between the client and stylist. In one post the stylist went as far as bashing her client as a mom and shared information she over heard her client speaking on the phone. I understand things happen and disagreements will be had .....what I witnessed on Facebook was horrible. And the owner, manager , whoever Tori is (i think she posted) was also in the post. I wouldn't allow my daughter go into this salon to be bullied on the internet later. Sad. Hope Tiffany is somehow granted her $ 135 she is so upset about and the client is able to get her hair repaired and apologized to for her child being brought in the mess. Ridiculous
Our wedding planner booked us to get our hair and makeup here from 11:00 a.m. - 4:00 p.m. That morning our wedding rehearsal ran longer than expected..about 15 minutes over. Once my sister (the bride) and I got into Capelli, we were told since we were 15 mins late she could only do one persons hair or makeup. After my mother pleaded with her on the phone, she decided to cancel the whole appointment even though we already had paid her $50 in advance. After my sister (bride) and I cried in the Salon, she decided to do my sisters hair & makeup and my makeup. But, she said my mother was not allowed to be in the salon. Later, I asked friends who were listening to my mom on the phone and they said she didn't say anything to warrent her being banned from the salon. She did do a good job on both our hair and makeup but the experience was ruined. We planned to have mimosas and bond before my sister went down the isle. But all we got was stress and tears! There was hardly any customers in there so it was not busy at all.
I give two stars because she did eventually do my sister and my hair & makeup.
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