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Cafe Rio Fresh Modern Mexican Info
Amenities
Service options
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Outdoor seating
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Cash-only
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Debit cards
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NFC mobile payments
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Credit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The food was tasty and delicious; however, it wasn't prepared to the order. I asked for guacamole to be removed, no cheeses, and requested lettuce on the side. It had guacamole and cheese, and I didn't get the lettuce. It was tasty, but it wasn't what I ordered.
STOP!!! Do not go to this location. I have tried this location multiple times and have been disappointed and frustrated every time. I love Cafe Rio, but I will not go back to this location anymore. I have been charged extra for asking for rice instead of lettuce on the side of a Quesadilla. I have ordered a burrito with extra lettuce and pico de gallo on the side and in return got 2 small scoops of what looked and tasted like expired lettuce with what I think was the left over goo from the bottom of the pico de gallo tray. The burrito consist of mostly stale rice and barely any meat.
It would be one thing if these problems were a one time experience, but at this location these problems have been consistent.
I stopped by this location for my first time yesterday. When I walked in, I instantly became confused. You now have to place your order on a kiosk. The part that was frustrating was that you can't add comments for any type of requests. I ordered a pork salad. I wanted to have my beans drained, as they make the salad soggy. I tried to get help, but only one person spoke English. He walked over to help me, but he kept walking away to help customers in the drive thru, as well as walking outside for curb orders. After I placed my order, I had to wait for quite a while, as they were working on curbside, and delivery orders first. I saw an order come in while I was waiting. Instead of getting my salad ready, that order was done first. When I got home and opened my salad, it was extremely soggy. There was one blob of pork, and the rest was mainly beans. The girl that put my order together, didn't snap the lid on tight, so the dressing spilled all over in the bag. Because of the salad being wet, the mess with the dressing, and no pork, I tossed the salad in the garbage. I don't eat out often, and I am not one to complain, but that was $15 completely wasted. I wish I would have taken a picture to show the mess, but I was pretty frustrated and just threw it away. I can say the gentleman that was there was friendly, but that is the only positive thing.
Cafe Rio used to be one of the best restaurants around. I don't think I will eat there again, as this situation has put a bad taste in my mouth. ????
This is an edit to my post. I just read some of the other reviews. It seems like the issues that people are commenting, have NOT been addressed whatsoever. Some of the same problems have been going on for over a year, and nothing has changed. The only response from the owner is the same with every comment. This is an absolutely horrible way to run a business.
Just saying.....
Tonight (4/10/24) I had the worst experience and food that I’ve ever had at Cafe Rio. The Midvale store was simply terrible today. First, we entered our order into the kiosk only to get an error message at the end that the payment could not be processed and a notice that a refund would be processed in 7-10 days. This happened to me one other time at the same store and the refund never came. I had to call the corporate office to eventually get the refund. I don’t understand why Cafe Rio is anble to keep patron’s money for a week when the know they’ve screwed up the payment processing in their end. Also, fix your broken kiosk please! After finally ordering, there wasn’t a clean chair in the place to sit. Lastly, the food was terrible. I ordered a salad and it came with a pre-crisped tortilla that had been shaped into a bowl. One of the best things about Rio salads is the soft tortilla. It completely ruined the salad. The ingredients were slapped onto one side and were not fresh. This was just an awful experience. I do not recommend this store.
Do not order from this cafe rio. Had 2 steak salads delivered. Forgot our dressing (for both salads and a side cup). Terrible quality for the lettuce and they didn't cut it up at all. There was a piece of lettuce the size of my hand and going bad. Pink/brown breaks all over the lettuce. Did not put cheese on the tortilla and didn't even heat it. Steak was cold and dry. Forgot guacamole.
I got off work to order a salad here just to end up finding a bug of some sort. That’s disgusting, you can clearly tell it’s a bug. The thing is everything was fine until I got like a bug wing in my mouth and I just wanted to vomit. It ruined my night especially coming from work and just wanting my dinner to find it has a bug. On top of that, I got extra steak and barely had any in my salad. What am I paying extra for? No steak but got a bug.
I ate here on 4/18 and I have never had such a horrible experience or been treated so poorly.
First, you order with their kiosk and gives your name for your order. So if you wanted to ask for anything different, that wasn’t an option.
Then, as I was there to eat with a friend, it said my order was ready but it never came out and no one called my name. 2 minutes later my friends came out, but still mine didn’t. I wait about another 5 minutes then went up to try and speak with a worker to find my order. As I did a woman cleared the board, I’m assuming she was the manager, and my name disappeared.
I tried to ask another lady and she just said, “no” to me and pointed at the other lady, same one who cleared the board.
As I was trying to get her attention, she began yelling at a girl trying to run the drive-thru. There was so much confusion going on. When I finally got her attention (at least another 5 minutes had passed) she kept telling me my name wasn’t on the board so I must have gotten my food. I explained it hadn’t gotten it and she told me I was wrong. I said no my friend got her food but I didn’t and she made a big deal about getting me my meal that I paid for. It was a basic meal of a tostada.
Based on the way I was treated, the food being meh, and the total lack of customer service and care, I will never be returning to this location.
So... Generally speaking, when I see a place with a high ratio of one star reviews, I avoid it... But, I visited this place, before I noticed it had low stars... And I'm happy I did!
It was a little intricate, walking inside, and seeing that everything was done from the computer screen, or from your phone.
I will say though that the speed of service was REALLY quick -only a few minutes- and my food was made perfectly.
I like how everything appeared to be clean, and I will have no hesitation to return to this place in the future.
Quick Facts About Cafe Rio Fresh Modern Mexican
Today
Opening Hours
| Monday | 07:30 AM - 10:00 PM |
|---|---|
| Tuesday | 07:30 AM - 10:00 PM |
| Wednesday | 07:30 AM - 10:00 PM |
| Thursday | 07:30 AM - 11:00 PM |
| Friday | 07:30 AM - 11:00 PM |
| Saturday | 07:30 AM - 11:00 PM |
| Sunday | 07:30 AM - 10:00 PM |
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