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Cafe Rio Fresh Modern Mexican Info
Amenities
Service options
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Outdoor seating
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Curbside pickup
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Quick bite
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
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Usually a wait
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
It's okay to have off days, but this location seems to have more off days than on days.... that or we just have very bad luck with showing up on an off day. Online order placed over an hour before promised time (we requested a 6pm pick up), arrived 15 minutes after promised time hoping that we could simply get our food and go. No such luck. Food wasn't ready.... like at all. So another 15 minutes while the food was made and then were told the Tacos (that days special at $5 a piece) would be a minute longer. I'll spare you the drama laden story.... 45 minutes later the tacos were produced.....thats almost a FULL HOUR after the promised time. When we spoke to the front saying the other food was getting cold and should we just leave and feed our family and just get refunded the price of the tacos we were treated like WE were being unreasonable. I don't know if it was just an employee or management as we didn't ask, we were handed our food no apology other than "sorry for the wait" and sent home. The food was tasty, at very least the order was correct (this time) and the family was full...... but seriously the communication and solution finding/problem solving skills here are really bad. There are now options in Santa Clara for food and I think places that treat their patrons with such little consideration will become a dying breed. I'm certainly not interested in continuing to spend my hard earned money where waiting until 7:19 for a meal that was promised at 6pm is somehow my fault and I'm unreasonable for wanting a solution while my food was getting cold.
I’m unfortunately never going back to this location hopefully. I swear they hate me when I show up. Maybe I’m a horrible customer. Their portion size is SUPER SMALL. There is a worker that was promoted from cashier to the line and their customer service instantly drops when they see me. In addition to our normal meal, I ordered a vegetarian 2 taco. NOTHING WAS IN THE 2 TORTILLAS and they put rice and beans on the side. AND I WAS CHARGED $10. So I paid $10 for 2 small tortillas and a small scoop of beans and rice. If I paid for that a la cart it would’ve been $4 or something. Their customer service isn’t just bad when it’s super busy. There were zero people in line last time and they still give super tiny portions and horrible service. I’m now going to drive another mile to go to a different location.
I used to think this location was better than the others in the area, I don’t think that’s the case anymore. It used to be they just didn’t give you very much meat but now you get less of everything. I got the smallest piece of lime ever, at this point why even bother having them. Workers are more worried about quickly slopping your food together than listening to what you want.
This is our favorite location. The food is always hot and fresh. The staff is nice and the restaurant is clean.
The staff is so friendly it feels like family. We always feel welcome at the Sandy location in quarry bend. The food portions were generous, and the taste of our salads was excellent! For my wife and I it would be unthinkable to go anywhere else when we think of dining out.
I'm a huge fan of everything Cafe Rio except for the Pico. I can't eat it ???? so I always ask for a side of diced tomatoes to go with the lettuce. I asked today, the gal rolled her eyes and asked another worker if she had any. Nobody looked. She just said no. Come on!! It wasn't like I asked at rush hour, it was 2:37pm and one person in line. I've asked enough that I know where they are...I'll find another one to go to from now on. I know it's just tomatoes, but I'm a paying customer with a small request and I got a huge eye roll and no effort. Not classy at all.
For the volume and quality of an entree here, the price is hard to beat. Cafe Rio is a reliable staple for fast casual Mexican food. Across all locations their product is consistent. Good variety of meats and sauces to choose from, and always willing to customize your order on request.
Top tips: The tres leches cake is decadent and delicious - one of the best options available for purchase at a fast Mexican restaurant. Worth the $5, but you may also have a survey offer on your receipt that can earn you a free one on your next visit. Also be sure to leverage their app for a decent rewards program.
The burrito enchilada style was awesome. The pork was sweet and tender. I tried Mexican street corn, it was fabulous.
Quick Facts About Cafe Rio Fresh Modern Mexican
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
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| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 11:00 PM |
| Friday | 10:30 AM - 11:00 PM |
| Saturday | 10:30 AM - 11:00 PM |
| Sunday | 10:30 AM - 10:00 PM |
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