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Cafe Rio Fresh Modern Mexican Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
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Usually a wait
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Usually a good location but I'm now on 2 different poor service experiences so I'll finally say something. This most recent wrongly made order pertains to a burrito that upon checking the bag, had no lettuce or Pico when it normally should. I asked for it to be added into the bowl, yet they decided to add lettuce and PINTO beans into the bowl instead. Why anyone would think they'd want extra Pinto beans in a burrito made with BLACK beans is beyond me. Thankfully my partner is moving out of the area soon so we can just deal with the more consistent Layton location.
Live large katydid grasshopper in my salad! Yep, staring right at me and moving up through my salad. Eating food for the last 45 years…this was a new experience. Immediately took it up to the cashier and told her I needed a new salad. I expected her to be startled, apologize, offer a refund or something but nothing. Like it happens everyday. Who is training people there?!
This Traverse Mountain location from the beginning when it opened 5-6 years ago has consistently been the worst Cafe Rio of the 20 or so locations I’ve been to over the last 15 years. They have to work hard to be this bad. The franchise owner should be stripped of his location.
A perpetually slow line that is being held up due to wrong orders, poor English and a cashier that should not be operating a register during a rush. Basics people.
Last thing, this is the only locations that goes to great lengths to not restock napkins or plastic utensils or clean their eating area. Perpetually gross with workers making $20 per hour that are indifferent to it.
Word to Traverse Mountain Cafe Rio management; no need to respond to my message here with a copy and pasted message like your other templates comments on here. Save your time and spend it closing up shop so we can get a competent restaurant in there. If you can’t figure it out after 6+ years…you never will.
Honestly, I’m just tired of eating out at restaurants like Cafe Rio post Covid. The service just continues to get worse and worse, the portion size smaller, and the price increasing higher.
The first complaint is that I got the scraps of the sweet pork, while a brand new container or meat was sitting right there. I’m not one to correct a worker, so I just let him make the burrito how he saw fit. He then proceeded to put one sprinkle of cheese on the top of my burrito since the cheese bin was empty.
Our quesadilla was just like 3 slices of tortilla and cheese. One slice was basically a meat pie. Nobody even cares how things are made. They just slap your food together so they can yell “next” to unenthusiastically serve the next guest.
We ordered the elote corn dip, it was cold.
Overall, the food was poorly prepared with skimpy quantities of ingredients, with employees who wouldn’t even look at me other than to tell me that sour cream was an additional cost.
It just seems that cafe Rio has lost it’s once owner operated feel, and has joined the club of corporate franchises who get by on offering the least possible value for the maximum amount of money that people will pay. I am done eating here until some level of care for the customer returns.
We stopped in for a quick bite.
Orders are via kiosk.
We ordered tacos (bar b que pork & shredded chicken), Salad with shredded chicken & guacamole. Also got an oder of salsa n chips;
Food was fantastic!
Service was very good also.
We would love to stop again.
Great place to stop if you don't have a lot of time to spare but want good food.
We had an incredibly positive experience with a recent catering order and I wanted to make sure that the hardworking team received some well-deserved credit! A 25 person catering order, placed only 3 hours before pick-up, is a fairly daunting challenge, but everything was ready and prepared when we arrived. The packaging ensured that nothing would spill and we had everything from car to table in 10 minutes. It really was the most convenient way to order dinner for a crowd! I was blown away with the portions and the gratuitous amount of chips offered with the sides.
Perhaps the most incredible part of the entire experience though, was the extreme attention to detail displayed by staff members. I had ordered creamy dressing with the meals and had accidentally selected that as an additional sauce as well (instead of a bottle of vinegarette). Instead of just packaging things up and not thinking about it, they clarified the confusion about a double order of dressing and luckily caught my error. I was so grateful that the team was so thoughtful and thorough in their packing and preparing of our meals. Truly a testament to some incredible employees and a culture of service.
The portions keep getting smaller, the service is below average, and the restaurant tables are always sticky regardless if they are busy or they have employees able to clean. I also don’t like that they are asking for a tip when there is no extra work or service rendered. Please pay a decent wage and don’t make us subsidize your payroll costs.
Every time we do an online order something is messed up. This time it was just so bad. Got shredded chicken in our burritos instead of the fire grilled and there wasn’t much chicken in them to begin with. I put no rice and mine was mostly rice. My husband’s burrito was about the same, mostly rice some beans and not much chicken. I doubled checked my receipt to make sure I didn’t accidentally hit extra rice but I did not. Ironically the item that I didn’t get was a side of rice for my daughter but since the burritos had so much I just scooped it out for her. Guess if you want your order right you have to talk with them face to face.
Was in and out. That is how fast and efficient the service was. Staff were friendly as well. They offer military discount which is nice. Can’t go wrong with Cafe Rio. Consistently delicious and quick.
Quick Facts About Cafe Rio Fresh Modern Mexican
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
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| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 11:00 PM |
| Friday | 10:30 AM - 11:00 PM |
| Saturday | 10:30 AM - 11:00 PM |
| Sunday | 10:30 AM - 10:00 PM |
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