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Burgerville Info
Amenities
Service options
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Outdoor seating
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Brunch
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
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Wi-Fi
Atmosphere
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Casual
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Pets
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Dogs allowed outside
Best WLM Reviews
Possibly my most favorite fast food chain... Besides the great burgers, they have exceptional milkshakes and even their coffee is good. For seasonal specials are also excellent.
We dropped by to get a quick snack before going home. I had never tried the waffle fries with Parmesan cheese on it. It hit the spot and tied me over until it was time for supper.
Turns out this is one of the Burgerville restaurants that doesn't serve any kind of breakfast food (which was our goal). So we ordered burgers, and they were just huge. A waste of money if you are on the road looking for a snack. I wish they had a smaller burger.
Burgerville is a pretty solid option when looking for fast food. However, this location disappointed me because of their quality. I ended up getting a sauce that was expired. Luckily, I didn't open it and was able to contact corporate. I think it's important for this location to be more mindful of food safety. I understand eating out is always a risk, but dropping the ball is unacceptable.
Well if you can see this what else is being missed. The ceiling has a thick coating of dust and there is an insignia imprinted in dust on the vent. Walked out
Fries are killer here. I wasn't particularly fond of my Walla Walla burger but that was just my personal taste. I didn't care for the BBQ sauce and it was fairly small. I've had better burgers here. Regardless, I appreciate the local angle and the food quality is great.
Updated Review:
It's been long enough since my first review that Google suggested I update my review. That being said, I still agree with my previous statement with a few changes. Shakes can be spendy, but they're good shakes and they're not as expensive as the ice cream places make them. I ordered online today for pickup at noon, arrived at 11:58, and it wasn't until I had mentioned I was there for pickup (at 12:04ish) that they started making my order. To be fair, I should have mentioned it when I first arrived, so no shade towards the employees. It was still made fast and taking a couple minutes more than the time I put didn't hurt anyone. Food is still great, shakes are still great (though I'm not particularly fond of Bliss shakes as it overpowers the main flavor) and I love to go there.
Old Review:
I absolutely love this Burgerville. I go quite often and they're always nice. I've never had a bad experience there. Not just the people, but the food is good too! 100% my favorite fast food place because they have good quality food at a good price, and they're good at all sorts of food! They're a great option if you want to get a burger and fries, but they're also good if you just want to stop for shakes without paying $10 at an ice cream place. I personally get their shakes at least once or twice a week. Very good.
It's been 2 months since I was last at this Burgerville and the same problem exists. Burgerville has about 6 quarter pound burgers. Wanting a plain burger I simply asked for a quarter pound burger plain and dry; no cheese. "Well, we have several quarter pound hamburgers. Which did you want?" Needless to say I repeated my request. Her stunned reaction sounded as of I had insulted her favorite aunt, but I repeated my request. "Did you want cheese on that?" Obviously, I stuttered, so I confirmed NO CHEESE! I then ordered a second quarter pound burger with lettuce and dressing only, again, no cheese! She then confirmed the order - at least it sounded as of it were confirmed.
Having learned to check the order, I found both burgers with cheese. I looked at the receipt. One burger was entered correctly; it looks as if the price was reduced by $0.30 for the lack of cheese. Not so on the other burger; it listed no tomato and no pickles. Nothing about no cheese or discount for saving the cheese that was not desired. While they replaced both burgers; the one was plain, the other had sagging lettuce and catsup, when spread was requested.
I guess I could say one gets what one pays for, but I didn't get what I asked for or what I paid for. I realize the work force in today's world is challenging, but I am at a loss as to the fascination Burgerville has with cheese.
I am constrained to only add to my previous review. I am unable to offer an additional star ranking and I guess that is fair so that one doesn't repetitively "dime" a business. However, this is regarding a different encounter- a second chance- and they faired miserably.
This was two months earlier:
I am baffled at the obsession that everything must have cheese on it. I ordered two 1/4 pound hamburgers - I emphasize hamburgers. I explained I wanted one plain, meat and bun only; no cheese! The second was with lettuce, spread, pickle, and whatever; again no cheese. I also ordered a chicken and chips which saved the meal. When I paid, the cashier seemed to confirm the order was for 2 hamburgers, one specifically plain. My instinct was to check the order before leaving the window but I was tired from Friday traffic and hungry, so I just headed home. Oh what a surprise, both were imbedded with cheese. I could have returned but going back, explaining the staff's zeal to make everything with cheese, and going home to eat would have left me in a fouler mood than right now. I simply do not like cheese, nor anything else on my hamburger. It's bad enough to get the disbelieving looks that I would actually like to eat a plain hamburger but when the staff tries to second guess what I want and smother it with cheese, I get a little irate. Rather than make a scene, I can vent on your website that has been graciously offered. I do not appreciate wasting money on food I cannot (or will not) eat, anymore than I enjoy wasting time and gas to return to have someone get the order right the second or third time. Burgerville is not unique to this problem but I would love an explanation as to how one may place an order and have it filled correctly. My line for decades has been, "I want a hamburger plain and dry, nothing on it; just the meat and the bun." The usual response beyond the perplexed look is, "Do you want cheese on it?". Restraining the urge to inquiry about hearing loss, I confirm, "No cheese. Plain and dry, just the meat and the bun; no cheese." Alas, the staff who obviously are subsidized by the dairy industry, melts cheese into every book and cranny. Given the wages that must be paid, l would think employee training work include customer satisfaction - like giving the customer what they ordered or explaining why the request cannot be fulfilled. Your staff let you down, and flogging is no longer a permitted option. That said, how can I get what I ordered prepared and presented properly?
Quick Facts About Burgerville
Today
Opening Hours
| Sunday | 06:00 AM - 09:00 PM |
|---|---|
| Monday | 06:00 AM - 09:00 PM |
| Tuesday | 06:00 AM - 09:00 PM |
| Wednesday | 06:00 AM - 09:00 PM |
| Thursday | 06:00 AM - 09:00 PM |
| Friday | 06:00 AM - 09:00 PM |
| Saturday | 06:00 AM - 09:00 PM |
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