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Brookwood Auto Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Amenities
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Mechanic
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best WLM Reviews
Outstanding experience. Quote was delivered within 5 minutes and was a third of the cost of the next most cost effective quote. I also had a quote over three time what these guys offered me. My vehicle was in and out in a timely fashion. The business owner, Melissa, was in communication during the entire process. She even went as far as notifying me that a part I had ordered to be replaced, was in fact damaged. She alerted me to contact the vendor. The part was installed and I see no problems, personally. Her attention to detail goes miles. The part vendor even sent a partial refund and these can have a beer on me with that money anytime.
Had a horrible experience with this company a couple weeks ago. I wanted to share my experience with others so this knd of thing does not happen to others. I have towing service on my progressive policy and after I requested roadside assistance Brookwood was sent out. My car died on my driveway due to a bad starter. This happened on a Friday and I got a call on Monday from the shop letting me know the whole steering linkage bar was bent and the truck was not drivable and it is very likely it was the tow truck that caused the damages because they hooked the truck in the wrong spot. After having to replace the steering linkage and drive gear box so about 1100 hundred in damages the insurance and myself reached out to them so they could pay for damages and they absolutely said no and that's it. One of the tow drivers even went to the shop and acknowledged it was damaged by the original driver who hooked the truck and still refused to pay for damages. I need the truck for work so I could not afford to wait over a month just so they continue to investigate this nonsense so I just paid out of pocket for repairs. Hope this helps someone else to steer away from this company. They are not to be trusted with your vehicle.
Excellent service from reasonable pricing to friendly knowledgeable service. I highly highly recommend this mechanic for anybody with automotive needs. And they are most importantly honest which is very hard to find nowadays, especially in New Jersey, New York area.
Trash company. They left my car on the side of the side of the highway. Can’t get anyone on the phone. Needed a tire changed but guy said the nut was stripped so now I needed a tow. They said we needed to change the info with the insurance and we did. The company put my car on the truck, drove it a mile down the highway and then took it off and left my car sitting there. They didn’t bother to call and let us know. It was only when I called the dealer did I realize my car was stranded on the highway. You guys really suck.
Horrible towing experience. Driver refused to drop me off with my vehicle. Very mean. Cursed. Ignore my questions. Seemed aggravated and upset at his job. Don’t recommend. Not friendly person. Called the auto body and complain.
Really excellent and kind service. The gentleman came 30 min ahead of schedule and did a wonderful job towing my car. Very grateful for the help.
They towed my car! On time and Excellent customer service!! Isaiah was my driver!
They later fixed my car! We broke down on our way to CT from GA. Melissa, the owner, and Tommy, the mechanic, we wonderful! Fixed my car and we are back on the road! Thank you so much!
I took my son’s Honda Civic here after he got into a car accident. The car needed extensive bodywork and repair. Melissa, the owner, was extremely attentive, kind and kept me updated. She advocated for my car’s best interest with the insurance company. She went out of her way to educate me about parts and procedures in a way that was calming & informative. I will be switching repair shops & going to Brookwood from now on. GREAT OVERALL EXPERIENCE.
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