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Blue Moon Brewhouse Info
Amenities
Service options
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Takeout
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Dine-in
Highlights
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Fast service
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Great beer selection
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Great cocktails
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Cocktails
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Coffee
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Comfort food
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Hard liquor
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Quick bite
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Small plates
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Wine
Dining options
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Lunch
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Dinner
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Dessert
Amenities
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Bar onsite
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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Groups
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Tourists
Payments
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Credit cards
Best WLM Reviews
Michelle is an awesome server! Please recognize!
Date of visit: April 21, 2014
Michelle, who was working on April 21, 2014, is an exemplary representative for this company. I've noticed that airport establishments often don't receive the same volume of reviews as local spots, which is why I felt compelled to write this honest and hopefully insightful review.
The new "order, pay, enjoy" system implemented here is a game-changer. There’s no need to wait around; just walk up, find a seat, scan the QR code at your table, and place your order. The service, including the prompt delivery of food and drinks, was impressive.
More importantly, I want to highlight the exceptional service provided by my server, Michelle. During my long layover, Michelle’s friendly and professional demeanor stood out. They are precisely the kind of employee any organization would want at the forefront of customer interaction.
Management Suggestion: Since customers are already engaged in an online process to order via QR codes, why not integrate a prompt for feedback into the text of the digital receipt or on the final confirmation page? Encouraging guests to leave reviews could greatly enhance visibility and feedback for your services.
I encourage anyone who enjoys their experience at this airport to leave a review and mention their server, just as you would at your favorite local spot. It's a great way to acknowledge excellent service and help improve the overall airport experience.
Rob
Support The Innocence Project!
If you like Blue Moon beer and oddly stale-tasting fries, then this is the totally the place for you at Concourse B. If not, well, then you may want to pick someplace else for a bite before you catch your flight. It's not terrible airport food, but it's not exactly good either, you know?
Order from your phone, because table service is inattentive at best and non-existent at worst. But if you're lucky, you'll get enough ketchup packets to play ketchup Jenga.
Dear Manager,
I am writing to express my disappointment with the service I received at the Blue Moon Roadhouse in Hartsfield International Airport Concourse E. I had to urgently disembark from my flight due to an emergency, and I decided to visit your restaurant for a quick drink. However, my experience was far from satisfactory, primarily due to the behavior of your employee, Devon.
Upon entering the restaurant, I promptly placed my order with Devon. However, instead of attending to my order, Devon chose to prioritize another customer who arrived after me. I found this decision to be both rude and inappropriate, considering that I was the first one to place an order. To make matters worse, Devon proceeded to serve the other customer their drinks, cash them out, and attend to their needs before even acknowledging my presence.
This blatant disregard for my order and the way Devon handled the situation was truly disappointing. As a customer, I expect to be treated with respect and prompt service, especially in a time-sensitive situation like mine. It is unacceptable that Devon prioritized other customers over me, causing unnecessary delays and inconveniences.
I believe it is essential for your staff to understand the importance of providing equal and fair service to all customers, regardless of their arrival time or order size. Waiting on other customers before fulfilling my order not only displayed a lack of professionalism but also gave me the impression that my needs were of little importance.
I hope that you take my complaint seriously and address this issue with Devon. It is crucial to ensure that such incidents do not occur in the future, as they reflect poorly on your establishment and can result in the loss of valued customers.
Thank you for your attention to this matter. I trust that you will handle it appropriately and take the necessary steps to improve the service quality at the Blue Moon Roadhouse.
Sincerely,
Jeff Patton
The only way to order is through a quick response (QR) code that doesn’t work if you’re using the Google chrome browser. The bartender (Reginald), who was great btw, had to take my phone and type in a website address. I just wanted a quick beer before my flight.
Whoever thought it a good idea to make ordering at airports made through QR code needs to be replaced. Total disaster.
I ordered a Cobb salad to go, but the Kiosk didnt print me out a receipt. I stood awkwardly near the counter that seemed like the place where I'd pick up the food. After about 10 min, the bartender shut down the kiosk advising someone it'd be like a 40min wait. I then realized the kiosk never advised any projected wait time (odd for an airport).
After about 30 min I got my Cobb salad and returned to my gate to enjoy. When I opened the container I was greeted by a sad salad with green/gray bacon. Literally folks. The lettuce, after a few bites tasted off as well, I decided to markk up lunch as a big L.
But hey, the beer looked good. Maybe best to get it from a can.
Poor-quality, stunningly over-priced food combined with surly, perfunctory "service" and bad music makes for a very bad choice of restaurants at ATL. Find someplace else; save money and enjoy good food and service.
Burgers and beer for travelers with 30 mins to burn.
Self seating and order on your phone, which is honestly great if you don't have a ton of time. Tons of dense seating, with is crowded but you're likely to find a table. They also have a pick up option.
The food itself was decent but nothing spectacular. The pulled pork sandwich is fine, but the coleslaw is ground too fine and comes out mushy. Overall, I'll keep coming back.
One star for the food. Overpriced and low quality. Costs twice as much as it should for what they give you.
It was so disappointing, I walked to Wendy's afterwards and got food there. Their burger combo (cheeseburger, fries, drink) was $7.54. This restaurant charges $16 for just a burger (no cheese) with fries. No drink included.
You would think that if you're paying twice as much, the quality would be better. But somehow, it's worse.
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