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Big Brother Muffler & Radiator Shop Info
Amenities
Service options
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Mechanic
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Restroom
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
I’ve brought maybe 3 separate cars over the past 2 years and they’ve always priced things fairly and the jobs are usually done swiftly. I can strongly recommend these guys to anyone who needs muffler/exhaust work done knowing they will do the job correctly the first time
I have been to many shops where they just slap a muffler on and send you on your way... Not this place... He was so meticulous and exacting as if it was his own car he was working on... He even did a little extra that was asked for and it didn't change his original quote. I can't be happier and I will not take my cars anywhere else from this day forward.... Thank You Efrain. -1965 Corvair
We did not like the process of getting our truck back and how our old catalytic converter was given back to us.
We brought our truck in for service to change out 1 catalytic converter for $1,300. When we dropped the truck off at 1:30pm, Vince(husband) offered to pay before we left, but Efrain said to pay later, and pick it up at 5 pm. When we came back to pick the truck up (at 4:45pm), we were told we couldn't pay by credit card because the credit card system was down due to an internet outage, and he could only accept cash. That should have been communicated to us BEFORE we drove back over there to get our truck! We don't walk around with $1,300 in cash. A simple phone call letting us know that the credit card machine was down, and to bring another form of payment would have been appreciated, but instead we drove down there not knowing this, and having no back up form of payment
because the bank was not nearby, and closing in 15 minutes at 5pm!
We just wanted to pay the cost, and have our truck back, so Vince offered to write a check. He said 'no because the check could bounce'. Then he offered to leave our credit card so the store could charge it when the credit card machine was back online, but he said 'no because we could cancel the credit card and never see us again.' This left no other options for us, so he insited that he has to keep our truck there and for us to come back the next day to pay and pick it up! We left there feeling like we were being viewed as potential criminals and was being punished! We were NOT happy with this since this could have been handled by a quick 'our machine is down, bring cash' phone call!
The last part to this was that Vince told him that he wanted the old catalytic converter back once it is replaced with the new one so we could send it back, it was still under warranty, and when he gave it back, it was cut in several places! It was upsetting because cutting it in pieces voids the warranty because they shipped it to us in one piece, so we were going to send it back in one piece, not several! It could have just been unbolted and not cut.
Looking under the truck, the newly installed catalytic converter was also not lined up matching the original configuration.
Overall, having better communication with us would have been a plus!
This my second interaction for repair or modifications that were requested for two of my vehicles, and I must say the level of service is second to none! The type of service is more the exceptions than the rule! I highly recommend this shop and its owner! Thank you again Big Brother for setting the bar so high for service!
I live in a suburb north of Dallas.. Big brother is in a suburb south of Dallas! I make that drive to have work done here! Efrain speaks integrity, and he takes pride in his work! There is NO..."That's good enough " in his dictionary. He does it right, or he doesn't do it at all. There is no in between. As stated.....I make the drive passing 40 other muffler shops in the process.. nothing else needs to be said.
Amazing work I had went to a nearby muffler shop by them and asked if they could delete my resonators and they said bring it back another day so I just left and drove to these guys and when I entered it looked promising with all the exhaust parts they got I knew they knew what they were doing and I asked them the same question “could you delete my resonators?” And they said yes they can today and I watched them work on my car making sure everything fit properly and also realigning my exhaust to be level and spaced evenly since most cars from the dealer don’t even take the time to do that! ???? after they were finished welding he listened for exhaust leaks which I greatly appreciate since other shops I’ve been to with past cars didn’t even do that and the end result was phenomenal the exhaust sounded so much better and charged way less than if I would do it by myself and am really satisfied with these guys!
I found them on Google and stopped by just to get a quote on my muffler and ending up getting my services done. Thank you for everything!
I’ve been to this muffler shop twice with two different vehicles and they have done a great job both times on my exhaust. The owner and his employee are good honest guys, highly recommended.
Quick Facts About Big Brother Muffler & Radiator Shop
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | Closed |
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