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Best Western Of Hartland Info
Amenities
Other
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Pool
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Free parking
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Free breakfast
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Free Wi-Fi
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
The rooms were very clean. Some minor updates are needed. Our shower area needed a little help, but worked. The hotel room was equipped with a fridge and a microwave which was so nice while traveling.
The pool area was great as well. Our favorite part was how well the continental breakfast was done.
My family and I recently stayed here for just a fun get away and go swimming. We extended another night and got their Hottub King suite. The rooms were very clean and the staff were extremely nice! Staff thanked me every time I spoke with them and they all seemed pretty happy working there. I also noticed they were replacing all (or many) mattresses. Our two rooms didn’t have one of the new mattresses but both our room mattresses were firm and absolutely no complaints. Swimming Pool room was very big. Breakfast was good (also included). I would recommend staying here!
This property is easily accessed right off US 23. Two entrance points make it easy. Lots of restaurants nearby as well as stores for shopping. The lobby is nicely appointed, and the entire property is well maintained. Our room was spotlessly clean , and everything in good working order.
For the first time in many years of staying here, I need to register an issue.|Once again, Marilyn checked us in on Christmas evening. She is always warm and welcoming. Room was very clean. However, someone had unplugged all electrical behind the TV. The fridge took quite a while to cook. No tissue in the room.|We have always enjoyed the breakfast here. The desk attendant also does breakfast. We got there around 8:30 for breakfast. It ends at 9. No coffee, potatoes were the only hot item. No milk. A gentleman came in about the same time. Put cereal in his bowl and went to the desk to request food. Woman at desk was on the phone the entire time. He waited for 15 minutes. Finally, she ended the call and told him she guessed she could make him some eggs and gave him a very snide look. When she started the eggs, he requested meat and she told him she'd have to thaw it. She looked at us and just rolled her eyes. I thought that wasn't very kind, since he had waited so patiently. My husband and I just made do with what was available. If breakfast is until 9, then there should be breakfast. She could have easily asked the person in the phone if she could have called them back. Just good customer service. To be honest, I think she was oblivious to any of us coming in at 8:30.|It hurts me to lower my rating, as we truly enjoy this hotel.|When we went to check out, she was still messing with breakfast, so we could not get a receipt.
We reserved this hotel for $95 dollars a night but when we checked in and paid the price increased to $167 a night? Okay well we didn't plan for that but it's the closest place to our friends. During the first 10 minutes of us being in our room and random stranger keys into our room because the hotel gave him the wrong room number and keys so thanks for that awkward interaction. The hotel was not very clean. Dust in the corners, spiders in the room, and general cleanliness was lacking. Room was not worth the price try to avoid if you can.
I have stayed at this establishment several rimes over the years. I am a platinum member. Staff has always been fantastic until this visit. I recieved a message the day I checked out suggesting smoking in the room. I work third shift. I was sleeping when I recieved rhe message. I returned the call rhe following morning at 10 am. The manager had not reported to work yet. I explained the situation to the receptionist explaining I do not smoke yherefore this was impossible. She said 4 rooms had reported smoking, 3 of them with butts left in the room. I explained again, that I am not a smoker, therefore that was impossible. She suggested maybe mine was rhe room with no butts.|She said she would have him return my call and he made no effort and I was charged $300. I was also charged $139 for room aftwr being promiseda a $124. If you have an extra $300 to throw away than this is the place to stay. If you don't like being robbed, I suggest somewhere else.
We stayed for leisure, the room smell bad, the sink and tub was taking too long to drain. The pool looks dirty. The pool needs an update. The staff were nice.
I just called and talked with Jimmy about making a reservation. He was quite rude and hung up on me. Hopefully I will have better luck with the manager. I have stayed here before and all of the other front desk people have been very nice.
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