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Berea Coffee & Tea Co. Info
Amenities
Service options
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Outdoor seating
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Takeout
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Dine-in
Highlights
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Great coffee
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Great dessert
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Great tea selection
Popular for
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Breakfast
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Lunch
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Solo dining
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Good for working on laptop
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Healthy options
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Organic dishes
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Breakfast
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Brunch
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Lunch
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
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Historic
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Trendy
Crowd
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College students
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Groups
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Tourists
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
After seeing the negative reviews about the customer service, I was really hesitant to come to this coffee shop. I'm just speculating that maybe the shop owner hired a new person, because the person who took my order was super sweet.
We tried blackberry cream latte. I'm not a fan of sugary and sweet drinks, but this latte was different. I guess the espresso used dilutes the sweetness. I really enjoyed my experience.
I’m really sad about my experience at BC&T today. I normally don’t leave bad or even kinda bad reviews but this was pretty horrible and I feel like the owner should know. The man working the counter today is not someone I would ever hire to run my coffee shop (idk his name but he wears a special hat/head covering thing). I waited a solid 5 minutes at the register until he approached me to put in my order. And no greeting, nothing. As a new mom, I was really excited to get out of the house and really needed a coffee after a long night. I ordered a white mocha latte half sweet. He made it so sweet I can’t even drink it, I can’t see the espresso in it at all. And I wouldn’t want to bother him to remake it. They were also out of “all meats” so they couldn’t make any sandwiches and I had to order a bagel which tasted weird. Just a waste of almost $10 and a really disappointing experience for me and I love coffee and was really excited to relax with a great cup. This place gets 3 stars because I’ve had other good experiences here. This experience would be a zero.
My little sister enjoys this place so she took us there today. The three for the service is earned for the young lady who was working who was incredibly friendly, sweet and lovely to talk to. HOWEVER, the young man who worked there could not be bothered with us. Glared at us while we ordered, and wouldn't even say hello back to us. Literally brought our food over to the table, DROPPED IT DOWN, and walked away without saying a word. Absolutely the worst service I've ever experienced from one single person. And it's sad because otherwise I enjoyed the visit. The atmosphere was nice, the drinks were good, and again, the young lady who was also working the counter was extremely pleasant. But the guy made me feel more unwelcome than I have ever felt in an establishment. His earbuds were in the whole time, and he couldn't care less about the people there. I wouldn't go back simply because I wouldn't want to have to interact with him again.
Cute little shop with a nice atmosphere for work. Good service, good coffee.. can’t complain!
Great customer service. Ordered a blackberry cream latte with almond milk and cream cheese Danish. They offered to warm the Danish, cute little spot. Would return again if I'm ever in the area. The paninis sounded delish, but the coffee definitely hit the spot
Great, open spot with plenty of seating. Decent options for eats and the coffee/espresso/latte are really good!
Music was smooth and decent levels for talking and not overhearing all conversations around.
Great coffee. Silent place in the square we may have felt out of our comfort zone or like we may have been disturbing the guests since we had a two year old with us and he was tapping away and everyone else was so quiet. But we actually felt very welcomed the server was funny and very accommodating to us even with a little kid, he played with him and even gave him some freaky little toy to play with. The food was nothing to write joke about but the coffee was on point.
I’ve truly never had an experience like this at a cafe. I came in, the server was on the phone talking while taking orders. Weird start. I ordered a panini. Panini press didn’t work. Smoothie machine didn’t work. They didn’t have lettuce or tomato for sandwiches. I ordered a latte with oatmilk….no oatmilk. But i didn’t know that until AFTER i had already paid and gotten my sandwich. Was handed the most pathetic turkey sandwich I’ve ever had. Not to mention it was $16!!!! There was also no toilet paper in the women’s bathroom.
Of course, it is not this poor servers fault that nothing works and they are out of everything, but there was a clear lack or concern from the server. He was on his phone, did not greet anyone, was short with customers, and simply rude. I am begging management to intervene this employee’s behavior. After reading other reviews, it is clear that this treatment has gone on for months. Employees like this will sink a local business. This cafe used to be a local gem, but it’s gone down the drain and that is obvious! The carelessness and disinterest is apparent.
I’m especially disappointed because i chose to go here for my lunch today instead of Just Love because i wanted to eat a local spot.
If i can give yall some advice, just don’t go here. Don’t waste your time and money.
Quick Facts About Berea Coffee & Tea Co.
Today
Opening Hours
| Monday | 08:00 AM - 02:00 AM |
|---|---|
| Tuesday | 08:00 AM - 02:00 AM |
| Wednesday | 08:00 AM - 02:00 AM |
| Thursday | 08:00 AM - 02:00 AM |
| Friday | 08:00 AM - 04:00 PM |
| Saturday | 08:00 AM - 04:00 PM |
| Sunday | 02:00 AM - 04:00 PM |
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