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Beans & Brews Coffeehouse Info
Amenities
Service options
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Outdoor seating
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great coffee
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Great tea selection
Popular for
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Breakfast
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Solo dining
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Good for working on laptop
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Prepared foods
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Brunch
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Lunch
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Dessert
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Seating
Amenities
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Restroom
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Wi-Fi
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I was at this Beans and Brew yesterday and had the weirdest experience. After a nice interaction with the girl behind the counter, I went to sit down and discovered a piece of brownie or chocolate cake on the floor covered in ants. I told one girl behind the counter about it, but she was “on break” and got the other girl, who said “oh, lovely”. And then proceeded for the next 20 or so minutes to do nothing about it. The place was basically empty and maybe one car came through the drive through in that time. It takes 5 minutes to clean this up but apparently they’re fine with ants. Gross.
Came here for breakfast today and it started out great but just went downhill from there, our order in the drive thru was wrong, took 15 minutes and when I tried to talk to the employee about our wrong items as they handed me the last item they weren’t even looking at me when the service window opened, they were talking to someone inside and just stuck their hand out the window, after I grabbed the item I tried to get their attention again by talking louder and they just closed the window and walked away. Probably won’t be returning. Update: we went to Starbucks and the order was correct and also cheaper.
Usually, quite content with this location. This morning, put in order on their app well in advance of arrival. When I walked in 10 minutes later, nobody at the counter but three employees all in back having what sounded like a nice social gathering. When they did come around, the order had not even been started, along with several other tickets that were sitting on the counter. Gentleman employee mumbled something about the order just coming in and how that happens sometimes and some other nonsense about Doordash. We'll, this wasn't a Doordash order and the order clearly didn't just come in since the ticket was laying on the counter, nowhere near the printer. This in itself wasn't enough to cause the bad review, but because they were then making excuses and rushing the order, it didn't get made correctly. The additional ingredients I paid extra for were clearly omitted. Instead, I was provided a diluted cup of hot water. Piece of advice. Customers hate excuses, especially made-up ones. Just humbly apologize and make it up with honesty and a good product. Fail today, maybe next time.
Why on gods earth are there no prices posted ?
Employees said it was the owners choice and it’s so stupid . I don’t support Starbucks but I’ll
Go there because they actually post their pricing . Went in today only because I got a gift card that I have to use and it took so long to have prices told to me ! Is this a new kind of shady thing to charge what you feel like that day ?
This is no way to run a business and it’s very annoying . Also the girl who made my drink slapped it down and it had liquid all over the cup, guess she was upset that I held the line up
Getting pricing !
How are you still in business?
Response to owner - yet still
Nothing has changed . Your own employees hate the menu .
Quinn and Wilbur are most definitely my favorite workers here, their service is always quick and efficient. I happily get a delicious coffee every time I see them. What a great team!! ???? Without a doubt, this location is the best!
Came here around 10 and got a light breakfast for hubby and I. WILL NOT BE RETURNING! They got my husbands food wrong and when we went to ask for sugar we were flat out ignored! A taller skinny man came to the drive through window and without looking at us just shoved the food at my husband. And walked away even though we were trying to get his attention. My husband used to work food service and we both work customer service so we know it can be hard. BUT THAT WAS JUST PLAIN RUDE FOR NO REASON! 1/5 stars grounds is 10 times better and will be going there from now on very sad and upset by this experience :(
EDIT: my coffee was like drinking hot bitter milk and when I tasted my husband’s it tasted like dirty slush. Absolutely disgusting coffee!
My partner drove us through the drive thru so I could treat us with a gift card. When he pulled through at night, it was so dark that I could barely read the menu (I'm glad I looked before we left to attempt to check the gift card as well). When I ordered a blended frappe, she asked for whipped cream, to which I said yes. My partner ordered one of the sparkling energy drinks. After an awkward interaction (as though we were inconveniencing her), we got our drinks, mine with no whipped cream and his with too strong of flavoring. When he at least discovered the no whipped cream, he wanted to make a scene, to which I told him it's not worth it. If I had read the reviews sooner, I wouldn't have stopped him. It seems like the same issues happen in the drive thru and nothing gets fixed and that's very frustrating to realize.
Great coffee and great staff.
I went to Beans & Brews for the first time this morning through their drive-through. I got iced coffee cream and sugar that was delicious, and my bagel was toasted to perfection. The staff was friendly, and the service was fast, perfect for on my way to work. I will absolutely be coming back here!
Quick Facts About Beans & Brews Coffeehouse
Today
Opening Hours
| Monday | 05:30 AM - 08:00 PM |
|---|---|
| Tuesday | 05:30 AM - 08:00 PM |
| Wednesday | 05:30 AM - 08:00 PM |
| Thursday | 05:30 AM - 08:00 PM |
| Friday | 05:30 AM - 08:00 PM |
| Saturday | 05:30 AM - 08:00 PM |
| Sunday | 06:30 AM - 08:00 PM |
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