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Baskin-Robbins Info
Amenities
Service options
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Delivery
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In-store pickup
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Takeout
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Dine-in
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Planning
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Quick visit
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
Usually, this is our go to place. Quarterback crunch has us coming back more times than I am happy to admit. HOWEVER, we went here to celebrate my late grandmother’s birthday (BR was her absolute favorite) at 9:15PM. Maps shows they don’t close til 10. But going to both entrances were completely locked with a clerk standing at the register staring at us. Must be nice to close early ☹️ Super Bummed out..
Ice cream is always good, but customer service sucks. The lady that helped us today seemed to be in a great mood with the customer ahead of us, but when it came to us she became short and irritated. She seemed bothered by us placing an order. The people behind us seemed to have a better experience as well. Disappointed.
When I had asked the girl to make my order(she had long dark hair with a star claw clip and piercings) she side eyed me, then she continues to make vulgar facial expressions as she continues working. Finally after she hands us the last of our meal, my dad had asked for a spoon so she rolled her eyes, walked to go get it and when she came back, she threw the spoon across the counter. Lastly, when my dad had some of his milkshake, it was just milk. I don’t know what was going on but that employee has some SERIOUS attitude problems????
New management same rude workers, ice cream tasted weird and gross ???? I asked for a different flavor or refund they refused and on top of that I had to wait in a dirty lobby for the workers to come from out back to get service, so I ended up paying for ice cream and leaving with nothing they said I would have to purchase another scoop to get a refund don’t come to this location
I don’t know if the employee was new but it took her a while to make my Cappuccino Blast. After we got it we noticed it was just a vanilla milkshake with cinnamon and whip cream. Little to no Cappuccino, absolutely love the ice cream but the new blast was definitely under par this day at this location.
This place needs help.. owners/managers must absolutely suck. Don’t know how to run a business. Sheesh walked in and the line was almost out the door. Only 2 employees 1 was new and told me she couldnt make a milk shake or banana split because she didn’t know how to….. took forever for us to order and even longer to get what we ordered. Place was a mess. One of the girls working was on the phone with a Tiffany to let her know about issues and she said she was told “oh well” that nothing to could be done right now… so if Tiffany is the owner or manager DO BETTER!!!
Not fast service at all. Hard to come back since it's always the same service
THIEVES. THIEVES. Why advertise if you don’t honor your own sales on your own store. Horrible horrible customer service. Before ordering I asked about sales advertised on the window. The young men confirmed the sale buy one 2 scoop Sunday get one free. A young girl rang us up and I mentioned the sale twice. She kept saying yes. But when I looked at the receipt she charged me for both. She could not refund the money. Per staff there are no managers, no way to contact anyone such as the owner.
Quick Facts About Baskin-Robbins
Today
Opening Hours
| Monday | 11:00 AM - 10:00 PM |
|---|---|
| Tuesday | 11:00 AM - 10:00 PM |
| Wednesday | 11:00 AM - 10:00 PM |
| Thursday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 10:00 PM |
| Saturday | 11:00 AM - 10:00 PM |
| Sunday | 11:00 AM - 10:00 PM |
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