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Bally's Vicksburg Casino Info
Amenities
Other
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
The staff is great. They are making the most out of a bad situation. The physical plant is screaming for renovation especially the lobby area. It has a breakfast area but there is no breakfast and that is the feeling throughout, it is a shell of a once nice place. Rooms are not made up daily but with one soap and 2 towels we had to hunt down the maid for supplies. The actual room is at least average, sort of. We had to request a coffee pot since it was missing. Stay somewhere nicer.
I had a special feature on one of their machines. And it locked up on me, so I couldn't use any of the buttons or collect my winnings. It took over an hour for some help to arrive after flagging down the cameras, flagging down the cocktail waitresses who just turned away from me, I finally got the attention of a nice cleaning lady who radioed for some help. I tried to play a little bit after that but that episode straight cool me off
I had a bad experience with management staff on March 31st. One of the shift managers told me to leave the building and that Ballys don't need my money because I was defending this older lady because he came and made this lady get up and give one of her machines that she was playing with good money in both to another lady which was (white). The management staff said that she couldn't play 2 machine and I asked him where on the machine it states that because people plays 2 or 3 machine all the time. He said he will have to put one up. I didn't think it was right for them to make the old lady get up to give her machine to someone else. So, management put me out. I contacted his manager and he said in the regulations it states you can't play 2 progressive machine but who reads them coming to a casino if it's not displayed. I told him that the staff member was wrong to watch the camera. He call me today and said he watched the video and I was the aggressor towards the staff. I said really, I am 5 feet tall. I was still playing my machine talking to him with the security guards standing there. I was telling him exactly what took place. I asked him for his boss name and number and he said he is refusing to give me any info to contact anyone over him because he us the head person at Ballys in Vicksburg. If the staff is going to act like that towards people that comes in there to spend their hard earned money we don't need to go in Ballys. Let's go somewhere else that's going to treat people better. I told me family and friends to tell other about the situation and how I was treated along with the older lady. I didn't know either of the ladies but right is right like I told each if the staff managers.
My wife and I are frequent visitors of casinos. This one is by far the worst of 60 or so we have visited. Rude customer service, No coffee in the hotel because covid killed the self serve machine.. they put a sign on it a couple years ago and never removed it. In thr casino, we ordered a drink when we finally found a server (about 30 minutes after sitting at a machine.) We wanted another one about 10 minutes later and we were rudely told we had to wait 20 minutes before getting another as she walked right by. We brought it up with management- he could not have cared less! We will never go to Ballys again. Awful.
I have to give credit where credit is due.. There is an employee at Ballys, named Jeffrey not sure what his last name is, that deserves some praise and to be acknowledged for the awesome guy he is!! He has been the most genuinely nice person and always a pleasure to see and he always is sure to go out of his way to speak and make everyone feel very welcomed.. thanks
Was told I could lose between 25 to 300 and I would receive it back in tge mail from the rewards desk. She did not say you would get rewards in the mail that you had to use at that location. Didn't disclose that information. Very very shady. Got something in the mail that you could redeem 3 vouchers for 60.00 each week. Won't go here and will tell atleast 10 people not to as well plus anyone that reads this. Plus they got rid of planet moolah slot machine if you like that one. There is a better casino down the road.
The casino slots are tighter, then most casinos making it hard to win anything decent. I’ve been here a couple of times and never had any luck. It’s hard to get into the bonus on the slots, and when you finally do, the payouts are small. I’ll lose two or $300 pretty fast every time I go there and then I leave.
This casino was really nice on the inside. The reason for 1 star was because it was missing some of the popular games that you see at some. No electronic roulette was a big letdown for me.
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